1. MARIO A. SPANGENBERG
President and Managing Director
Africa & GM Middle East Operations
MANNY SURIEL
VSSM Training Manager
CERTIFICATE OF COMPLETION
This is to certify that
Has satisfactorily completed the following training
Mario A. Spangenberg Manny Suriel
25/11/2015
Khalid Bashir
PPCPQ.26W
A1052.16ME
A1061.16ME
A1084.16ME
A1069.16ME
A1067.16ME
A1007.16ME
A1002.16ME
A1050.16ME
C1060.08ME
H1062.08ME
The GM Electronic Parts Catalog Powered by Snap-On
Business Solutions: Master the Power
EPC4 Training
Microcat Training
Technical Insight for Non-Technical Personnel
Effective Telephone Skills for Parts Consultants
Technical for Partsperson
Technical for Service Consultant
Technical Product Awareness for Parts & Service
Technical Product Awareness for Parts Personnel
GM DAT Electronic Parts Cataloging
29/06/2008
02/07/2008
05/10/2008
15/10/2008
21/10/2008
24/10/2008
31/10/2008
10/11/2008
10/11/2008
21/12/2008
21/12/2008

2. MARIO A. SPANGENBERG
President and Managing Director
Africa & GM Middle East Operations
MANNY SURIEL
VSSM Training Manager
CERTIFICATE OF COMPLETION
This is to certify that
Has satisfactorily completed the following training
Mario A. Spangenberg Manny Suriel
25/11/2015
Khalid Bashir
MPPCEP.C9W
LMS101.01W
VCFC0.F6W
PPS03.P6W
VB100.01W
VCFC0.L6W
PPS01.08W
PPCC0.01W
PPC00.03W
PPTPC.M7W
A1060.16ME
Electronic Parts Catalog
Introduction to the GM LAAM LMS
Understanding the Value of Customer Enthusiasm
þÿThe Customer Loyalty Mindset Committing to Customer
Retention
Fundamental Automotive Systems Training (F.A.S.T.)
How to Build Customer Enthusiasm
Selling Maintenance & Repair Parts: The Right Part at
The Right Price = Increased Customer Retention
GM Parts Consultant Training
Basic Inventory Management
05/03/2010
12/07/2010
12/07/2010
13/07/2010
13/07/2010
13/07/2010
13/07/2010
13/07/2010
13/07/2010
13/07/2010
25/01/2011

3. MARIO A. SPANGENBERG
President and Managing Director
Africa & GM Middle East Operations
MANNY SURIEL
VSSM Training Manager
CERTIFICATE OF COMPLETION
This is to certify that
Has satisfactorily completed the following training
Mario A. Spangenberg Manny Suriel
25/11/2015
Khalid Bashir
A1021.08ME
PPCC0.010W
PDSP1.07W
PAGN01-WBT-DC
PPD01.08V
GMROS.03W
VPD01.08V
VPD07.08V
PPD03.08V
A2407.03ME-W
A1079.04ME
Time Management Skills for Parts & Service
Wholesaling Parts
Parts Workbench Overview
MERCHANDISING FOR PROFIT
The Powertrain Sales Call Process
GM Difference Retailer Operations Standards - Aftersales
Building Trust with Service Customers
Shopping Your Business
How to Promote Powertrain to Wholesale
Introduction to Customer Management
GM Difference Customer Enthusiasm
23/05/2011
28/05/2011
28/05/2011
29/05/2011
29/05/2011
29/05/2011
01/06/2011
01/06/2011
01/06/2011
21/06/2011
19/09/2011

4. MARIO A. SPANGENBERG
President and Managing Director
Africa & GM Middle East Operations
MANNY SURIEL
VSSM Training Manager
CERTIFICATE OF COMPLETION
This is to certify that
Has satisfactorily completed the following training
Mario A. Spangenberg Manny Suriel
25/11/2015
Khalid Bashir
LMS102.01W
FVCT1.09V
A1064.16ME
PPCRM.16W
PPCRM.26W
PPCRM.36W
PPCRM.37W
PPCRM.47W
VWGWM.B7W
C2062.08ME
C2061.08ME
Introduction to LMS
How to Use VCT (Prerecorded)
Inventory Management Training
Understanding the Retail Inventory Management System
RIM Logic and Your Parts Inventory
Optimizing Your Parts Performance with the Retail
Inventory Management System
Preparing for Retail Inventory Management Activation
Optimizing Your Parts Performance with the Retail
Inventory Management System
Global Warranty Management System Training for Parts
18/07/2012
22/07/2012
13/08/2012
17/09/2012
17/09/2012
17/09/2012
17/09/2012
17/09/2012
17/09/2012
18/10/2012
10/11/2012

5. MARIO A. SPANGENBERG
President and Managing Director
Africa & GM Middle East Operations
MANNY SURIEL
VSSM Training Manager
CERTIFICATE OF COMPLETION
This is to certify that
Has satisfactorily completed the following training
Mario A. Spangenberg Manny Suriel
25/11/2015
Khalid Bashir
A2049.16ME
B10AB.01W
C2064.08ME
A2071.16ME
A2068.08ME
B-1008-08ME
FVCT1.09D-ME
FVCT1.09D-MA
C2094.08ME
G2057.08ME
Customer Management Techniques
Welcome to Chevrolet
2014 Chevrolet Impala Parts Introduction
Merchandising and Selling GM Accessories
2014 Chevrolet Silverado and GMC Sierra Parts
Introduction
ACDelco Product Familiarization
How to Use VCT (Middle East)
How to Use VCT - Arabic (Middle East)
Chevrolet Brand Introduction
GMC Brand Introduction
19/11/2012
10/03/2013
29/07/2013
12/09/2013
24/02/2014
15/06/2014
06/01/2015
07/01/2015
20/05/2015
17/06/2015