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Contextual enquiry
1.
Contextual Enquiries &
Observations Kyle Morris
2.
Why usecontextual enquiry?
Heuristic evaluation Task analysis Card sorting Desk research Interviews Contextual enquiry Contextual enquiry Usability testing Personas Competitor analysis Focus groups Usability reviews
3.
How to do
a contextual enquiry… Observer acts as apprentice User is the Expert
4.
Insight What is
(and isn’t) important to the user?
5.
Context Where will
it be used?
6.
Environment What is
the user’s working environment?
7.
Discovery Don’t just
listen, watch!
8.
Accurate Observing users
in their natural surroundings provides more accurate results
9.
…..
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