SlideShare una empresa de Scribd logo
1 de 44
Crisis Management September  27
 
 
 
Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Th
The official definition of the Institute of Public Relations - ,[object Object],[object Object]
Public relations practice   ,[object Object],[object Object],[object Object],[object Object]
Peter Hutton of research organisation MORI  ,[object Object],[object Object]
The basic elements of a PR strategy are:  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic aims of a PR strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical PR devices include: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical PR devices include:  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical PR devices include  ,[object Object],[object Object],[object Object],[object Object],[object Object]
So what makes a crisis? ,[object Object]
What is a crisis ,[object Object]
What would you do? Test your crisis skills ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q2: ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q 4:   ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What did you score? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q1: ,[object Object]
Q 6:   ,[object Object],[object Object],[object Object]
Many of the real-life examples in  happened in the UK but the country is irrelevant  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
 
 
 
 
 
 
 

Más contenido relacionado

Destacado

快樂的15個習慣
快樂的15個習慣快樂的15個習慣
快樂的15個習慣spacejam02
 
Integrating Incident Command into Media Education
Integrating Incident Command into Media EducationIntegrating Incident Command into Media Education
Integrating Incident Command into Media EducationBradley Wilson
 
EMS Denied 15 Minutes of Fame
EMS Denied 15 Minutes of FameEMS Denied 15 Minutes of Fame
EMS Denied 15 Minutes of FameBradley Wilson
 
Factory Takeovers Presentation
Factory Takeovers PresentationFactory Takeovers Presentation
Factory Takeovers Presentationsfyn
 
Action Plan For Technolgy Integration
Action Plan For Technolgy IntegrationAction Plan For Technolgy Integration
Action Plan For Technolgy IntegrationFaye Hagerty
 
Article Pengenalan Konsep Xml Web Services
Article Pengenalan Konsep Xml Web ServicesArticle Pengenalan Konsep Xml Web Services
Article Pengenalan Konsep Xml Web ServicesFredy Budimansyah
 

Destacado (11)

快樂的15個習慣
快樂的15個習慣快樂的15個習慣
快樂的15個習慣
 
Integrating Incident Command into Media Education
Integrating Incident Command into Media EducationIntegrating Incident Command into Media Education
Integrating Incident Command into Media Education
 
Presentation module 6
Presentation module 6Presentation module 6
Presentation module 6
 
Leads
LeadsLeads
Leads
 
A união europeia
A união europeiaA união europeia
A união europeia
 
EMS Denied 15 Minutes of Fame
EMS Denied 15 Minutes of FameEMS Denied 15 Minutes of Fame
EMS Denied 15 Minutes of Fame
 
Adicción al sexo
Adicción al sexoAdicción al sexo
Adicción al sexo
 
Factory Takeovers Presentation
Factory Takeovers PresentationFactory Takeovers Presentation
Factory Takeovers Presentation
 
Uk graphs-2011
Uk graphs-2011Uk graphs-2011
Uk graphs-2011
 
Action Plan For Technolgy Integration
Action Plan For Technolgy IntegrationAction Plan For Technolgy Integration
Action Plan For Technolgy Integration
 
Article Pengenalan Konsep Xml Web Services
Article Pengenalan Konsep Xml Web ServicesArticle Pengenalan Konsep Xml Web Services
Article Pengenalan Konsep Xml Web Services
 

Similar a Crisis management

Ethical Supply Chain Crisis and Media Management
Ethical Supply Chain Crisis and Media ManagementEthical Supply Chain Crisis and Media Management
Ethical Supply Chain Crisis and Media ManagementInnovation Forum Publishing
 
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ..."Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...Joshua Tree Internet Media, LLC
 
The Objective Whats The Big Deal
The Objective   Whats The Big DealThe Objective   Whats The Big Deal
The Objective Whats The Big Dealmanciu_daniela
 
Messaging and media training workshop summer 2010
Messaging and media training workshop   summer 2010Messaging and media training workshop   summer 2010
Messaging and media training workshop summer 2010Dan Cohen
 
Crisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsCrisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsAgility PR Solutions
 
Crisis management keyhaven john deverell_nick woods_2012-11-29
Crisis management keyhaven john deverell_nick woods_2012-11-29Crisis management keyhaven john deverell_nick woods_2012-11-29
Crisis management keyhaven john deverell_nick woods_2012-11-29Comprend
 
Printable Writing Paper With Borders In 2021 Writing - Pri
Printable Writing Paper With Borders In 2021 Writing - PriPrintable Writing Paper With Borders In 2021 Writing - Pri
Printable Writing Paper With Borders In 2021 Writing - PriAshley Carter
 
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...General Motors of Canada
 
Personal Development Plan Uk Essays
Personal Development Plan Uk EssaysPersonal Development Plan Uk Essays
Personal Development Plan Uk EssaysDiana Marquez
 
Pennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises StrategiesPennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises Strategiesdml communications
 
Digital Crisis and Issue Management Playbook
Digital Crisis and Issue Management PlaybookDigital Crisis and Issue Management Playbook
Digital Crisis and Issue Management Playbooksocial@Ogilvy New Zealand
 
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsWhat to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsBrenda Jones
 
Research Report tech writing
Research Report tech writingResearch Report tech writing
Research Report tech writingJessica Aston
 
Workshop 2 new business opportunities and customer's discovery
Workshop 2   new business opportunities and customer's discoveryWorkshop 2   new business opportunities and customer's discovery
Workshop 2 new business opportunities and customer's discoveryMario Reyes
 
Marketing and the present moment impact. May 2020
Marketing and the present moment impact. May 2020Marketing and the present moment impact. May 2020
Marketing and the present moment impact. May 2020Vassilis Bakopoulos
 
Ogilvy new york mar - social media pov - en
Ogilvy new york  mar - social media pov - enOgilvy new york  mar - social media pov - en
Ogilvy new york mar - social media pov - enSebnem Ozdemir
 
Crisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsCrisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsTunheim
 
Top 3 Best Research Paper Writing Services Online - The Jerusalem Post
Top 3 Best Research Paper Writing Services Online - The Jerusalem PostTop 3 Best Research Paper Writing Services Online - The Jerusalem Post
Top 3 Best Research Paper Writing Services Online - The Jerusalem PostTasha Holloway
 
Crisis Communications in a Social Media Age
Crisis Communications in a Social Media AgeCrisis Communications in a Social Media Age
Crisis Communications in a Social Media AgeJim Rettew
 

Similar a Crisis management (20)

Crisis and issues management and social media
Crisis and issues management and social mediaCrisis and issues management and social media
Crisis and issues management and social media
 
Ethical Supply Chain Crisis and Media Management
Ethical Supply Chain Crisis and Media ManagementEthical Supply Chain Crisis and Media Management
Ethical Supply Chain Crisis and Media Management
 
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ..."Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
 
The Objective Whats The Big Deal
The Objective   Whats The Big DealThe Objective   Whats The Big Deal
The Objective Whats The Big Deal
 
Messaging and media training workshop summer 2010
Messaging and media training workshop   summer 2010Messaging and media training workshop   summer 2010
Messaging and media training workshop summer 2010
 
Crisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsCrisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best Rebounds
 
Crisis management keyhaven john deverell_nick woods_2012-11-29
Crisis management keyhaven john deverell_nick woods_2012-11-29Crisis management keyhaven john deverell_nick woods_2012-11-29
Crisis management keyhaven john deverell_nick woods_2012-11-29
 
Printable Writing Paper With Borders In 2021 Writing - Pri
Printable Writing Paper With Borders In 2021 Writing - PriPrintable Writing Paper With Borders In 2021 Writing - Pri
Printable Writing Paper With Borders In 2021 Writing - Pri
 
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...
PodCamp 2010 Toronto: @CBarger: The Social Web, Crisis Response & Reputation ...
 
Personal Development Plan Uk Essays
Personal Development Plan Uk EssaysPersonal Development Plan Uk Essays
Personal Development Plan Uk Essays
 
Pennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises StrategiesPennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises Strategies
 
Digital Crisis and Issue Management Playbook
Digital Crisis and Issue Management PlaybookDigital Crisis and Issue Management Playbook
Digital Crisis and Issue Management Playbook
 
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsWhat to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication Basics
 
Research Report tech writing
Research Report tech writingResearch Report tech writing
Research Report tech writing
 
Workshop 2 new business opportunities and customer's discovery
Workshop 2   new business opportunities and customer's discoveryWorkshop 2   new business opportunities and customer's discovery
Workshop 2 new business opportunities and customer's discovery
 
Marketing and the present moment impact. May 2020
Marketing and the present moment impact. May 2020Marketing and the present moment impact. May 2020
Marketing and the present moment impact. May 2020
 
Ogilvy new york mar - social media pov - en
Ogilvy new york  mar - social media pov - enOgilvy new york  mar - social media pov - en
Ogilvy new york mar - social media pov - en
 
Crisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsCrisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative News
 
Top 3 Best Research Paper Writing Services Online - The Jerusalem Post
Top 3 Best Research Paper Writing Services Online - The Jerusalem PostTop 3 Best Research Paper Writing Services Online - The Jerusalem Post
Top 3 Best Research Paper Writing Services Online - The Jerusalem Post
 
Crisis Communications in a Social Media Age
Crisis Communications in a Social Media AgeCrisis Communications in a Social Media Age
Crisis Communications in a Social Media Age
 

Último

From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationSafe Software
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 
🐬 The future of MySQL is Postgres 🐘
🐬  The future of MySQL is Postgres   🐘🐬  The future of MySQL is Postgres   🐘
🐬 The future of MySQL is Postgres 🐘RTylerCroy
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...Martijn de Jong
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreternaman860154
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking MenDelhi Call girls
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfsudhanshuwaghmare1
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxMalak Abu Hammad
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CVKhem
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024The Digital Insurer
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxKatpro Technologies
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)Gabriella Davis
 

Último (20)

From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 
🐬 The future of MySQL is Postgres 🐘
🐬  The future of MySQL is Postgres   🐘🐬  The future of MySQL is Postgres   🐘
🐬 The future of MySQL is Postgres 🐘
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptx
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CV
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 

Crisis management