Discussion of Blended Content using a story format.

1. UL and the UL logo are trademarks of UL LLC © 2015
Blended Learning for Organizational
Competitiveness
By Karl M. Kapp, Ed.D.
Twitter: @kkapp

2. For:
Notes/Slides
Additional Ideas
www.karlkapp.com
www.karlkapp.com/kapp-notes
Lynda.com Course on
Gamification

3. Karl M. Kapp
and
UL EduNeering
Present:

5. It started out like any other day at the office…

6. I had just ventured out on my lunch break….
when she showed up

7. Hi ya boss.

8. Hey, I need your
help and I need it
fast.

9. On my lunch
break?

10. Yeah, we don’t know what
training delivery method to
use when, it’s a mess.

11. I started to imagine the chaos, the agony, the
missed learning opportunities…it wasn’t pretty….

12. Then she zoomed off into the cityscape…

13. We’ve got to solve this mystery. Help me
figure out the clues …and fast. How do we
match the right delivery with the right
content?

14. Stakes are high and time is short.

15. The news of wrong delivery method was
spreading…
Training Delivered: Wrong Method?
Learning Eagle
October 30, 2014See Section F for Coupons
Investigation Opened
By Harry James
Las Vegas, NV– It started out as
just another normal day. Larry
the Learner had just sat at his
desk to embark on a learning
journey. A journey that turned
horrific within only a few
moments.
The result is unnecessary
incident that could and should
have been avoided by having
the right instructional strategy
coupled with the right content.

16. Type of
Training Disadvantages
Advantages
First, get a pen and paper
and draw something like this.
You do have a pen and
paper? Right?
Best Used
For:

17. Now let’s search Larry’s office for clues…

18. Today:
Go see Learning
Lady.

19. We need to visit one of
the toughest L&D folks
I know. The Learning
Lady.

20. Let’s get going to her favorite
hangout.

21. On her lunch hour she hangs at a place
called “The Dinner”

22. Yeah, she was a former school teacher. As
wicked with the red pen as they come.
Oh, no I
don’t.
It’s not “The Dinner.” It’s “The
Diner.”

23. So tell me about learning
deliverys.
…deliverys No!
…deliveries Yes!

24. First, let me tell you about the
advantages of Instructor-Led
Training.

25. Type
Of Training
DisadvantagesAdvantages Best used
For:
Let’s take some
notes on that.

26. She started to rattle off the advantages.
Creates a sense of
community in organization.
Can quickly be developed.
Allows specific questions to be answered
immediately.
Instructor can see if learners are
“getting it.”

27. Got, it. So any disadvantages.

28. Plenty, but let’s see if
you detectives can
think of any.

30. Ah, good. Now here is what
instructor-led training is best
used for.

31. Topic requires discussion or
demonstration.
Anticipation of many
questions
Needs to be created and
delivered quickly.
Nuanced information.

32. Type
Of Training
DisadvantagesAdvantages Best used
For:
Instructor-Led
-See students
-Specific
Questions
-Quickly
Developed
-Community.

33. I can’t give you any more
information. I have to go. To
learn more, you must talk to…
Our conversation was over. She had to go.
“The King Pin.”

34. It was a short trip to The King Pin’s Office.

35. He appeared to be expecting me….
I was expecting you.I got a text you were coming.

36. Hello King Pin.
Call me Bob.
Hi, ya Bob.

37. I need to know about
OJT advantages and
pitfalls.
I only know about
advantages..
Start talk’n Bob.
Actually, I think I’d like
you to call me King Pin.

38. On-the-Job Training, OJT
has lots of great
advantages. They include…

39. Allowance for one-to-
one exchange of
knowledge.
Hands-on learning.
Cost effective.

40. Thanks, helpful but come
on King Pin, spill the beans
on disadvantages.

41. Alright, alright, I do know
some disadvantages.
But why don’t you tell me?

43. Not scalable.
Fundamentals are not
always covered.
Very instructor and
situational dependent.
Not always consistent.
Taking knowledgeable employee
off line.

44. Anything else you want
to tell me?

45. Yeah, read what’s in
this folder, it can
help.

47. Alright, detectives did
you get all that?

48. Type
Of Training
DisadvantagesAdvantages Best used
For:
Instructor-
Led
-See students
-Specific
Questions
-Quickly
Developed
-Community.
On-the-Job
Training
-Inefficient use of
time.
-Must teach to
middle of group.
-Tracking is often
missing
-Discussion/
Demo
-lots of Questions
-Dev & Deliver
speed
-People are close
-Not scalable
-Dependent
-Missing basics
-Off line problems
-Consistency
-One-on-One
-Personal
-Cost Effective
-Hands-on
-Technically
focused
-Hands-On
-Complex feedback
loop.

49. Twittermission
Slides available at
www.karlkapp.com

50. Now we need to find Ivan…the Informant...

51. I knew one of his old hangouts...

52. He was about as friendly as a ghost on
Halloween with no one to haunt.
Hello, again clueless…

53. Sure, I’ll tell you about eLearning.
He was about as friendly as a ghost on
Halloween with no one to haunt.

54. Wait, here’s what
we know.

56. Not bad, but let me tell you what I know.

57. He then grabbed his typewriter and made some
notes to explain about eLearning.

58. Advantages:
-24/7 access
-Ability to easily track completion
-Moves at employee’s pace
-Consistent presentation of content

59. Type
Of Training
DisadvantagesAdvantages Best used
For:
Instructor-
Led
-See students
-Specific
Questions
-Quickly
Developed
-Community.
On-the-Job
Training
-Inefficient use of
time.
-Must teach to
middle of group.
-Tracking is often
missing
-Discussion/
Demo
-lots of Questions
-Dev & Deliver
speed
-People are close
-Not scalable
-Dependent
-Missing basics
-Off line problems
-Consistency
-One-on-One
-Personal
-Cost Effective
-Hands-on
-Technically
focused
-Hands-On
-Complex feedback
loop.
eLearning
-24/7
-Tracking
-self-paced
-Consistency
Let’s write this down, good stuff.

60. You know, the next
question. What
about
disadvantages?

61. None, I love
elearning.

62. Your wrong Ivan, we know
some disadvantages. You
are holding out on us.

64. Ok, ok…here’s what I got.

65. Disadvantages:
-No ability to ask questions
-No personal touch
-No “feel” for actual equipment
-No social interactions

66. How is your chart
looking detectives?
We must be getting
close.

67. Type
Of Training
DisadvantagesAdvantages Best used
For:
Instructor-
Led
-See students
-Specific
Questions
-Quickly
Developed
-Community.
On-the-Job
Training
-Inefficient use of
time.
-Must teach to
middle of group.
-Tracking is often
missing
-Discussion/
Demo
-lots of Questions
-Dev & Deliver
speed
-People are close
-Not scalable
-Dependent
-Missing basics
-Off line problems
-Consistency
-One-on-One
-Personal
-Cost Effective
-Hands-on
-Technically
focused
-Hands-On
-Complex feedback
loop.
eLearning
-24/7
-Tracking
-self-paced
-Consistency
-No ?’s
-Not personal
-No “feel” equip
-Not social

68. Before you and your loser friends
…go, here is a pack of matches.
You might want to start a fire.
Or, it might be a clue.

69. I arrived at the place on the matchbook, as
shady as a pine grove at Midnight…

70. I found a scrap of paper on the ground. It was a
clue alright.
Look a scrap of
paper, it’s a clue
alright.

71. When to use eLearning for Instruction
-Consistency is required
-Needs to be available 24/7
-Geographically dispersed workforce
-Assessment is required

72. Suddenly “Boss Lady” pulled up in her fancy car.

73. She threw me a folder…

75. Then she zoomed off into the cityscape…

76. Specific
skilled Tasks
(OJT)
Intermediate
Knowledge
(Classroom)
Fundamentals
(eLearning)

77. eLearning Instructor
Led
eLearning
OJT OJT
Job
Performance

78. We need more information from Boss
Lady…let’s go.

79. This was it, she was going to tell me about the
best type of learning delivery.
Have a seat.

80. There is no chair.

81. Ok, look…check out your chart.

82. Type
Of Training
DisadvantagesAdvantages Best used
For:
Instructor-
Led
-See students
-Specific
Questions
-Quickly
Developed
-Community.
On-the-Job
Training
-Inefficient use of
time.
-Must teach to
middle of group.
-Tracking is often
missing
-Discussion/
Demo
-lots of Questions
-Dev & Deliver
speed
-People are close
-Not scalable
-Dependent
-Missing basics
-Off line problems
-Consistency
-One-on-One
-Personal
-Cost Effective
-Hands-on
-Technically
focused
-Hands-On
-Complex feedback
loop.
eLearning
-24/7
-Tracking
-self-paced
-Consistency
-No ?’s
-Not personal
-No “feel” equip
-Not social
-Consistency
-24/7
-Far Geography
-Assessment Req

83. To solve the mystery, you need to understand
that a blended approach is the best. Think of
your training strategy as a continuum and not
as a series of one-offs.

84. Also, you didn’t even factor in things like
cost. OJT and Instructor-led are lower cost
initially but higher cost in the long run. For
classes that run more than once.

85. So, the bottom line is that you need all
three Instructor-led, OJT and eLearning to
have the most instructional and cost
effective approach.

86. Alright, detectives let’s
close the case.

87. It was starting to look like the case wouldn’t
end so easily….
Wait. This case is not
going to end so easily.
Did you see this
morning’s paper?

89. I’ll conduct an
investigation
alright.

90. But now…I’m out of time. We’ll solve that case in a
future presentation.

91. But lucky for you, UL
EduNeering has a
whitepaper on this topic.
Get it today!

92. The End

93. Credits:
Detective Artwork Courtesy of Vanessa Bailey
Typewriter is Clip Art

94. Questions?