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Patient Opinion James Munro

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Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk
 
Patient feedback on the web? Too late! It’s happening already
 
 
 
 
 
The cost of voice is now zero ,[object Object],[object Object],[object Object],[object Object],[object Object]
Can the web help create social value from feedback?
 
Find comments on local services
 
 
 
About half of our feedback is positive
 
But some patients have a bad experience
 
 
 
Some postings change local services
 
 
Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public
What Patient Opinion does ,[object Object],[object Object],[object Object],[object Object],[object Object],Patients Services
Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged
Types of feedback
Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population
Future plans
Where now? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sustaining Patient Opinion
Sustaining Patient Opinion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www. patientopinion .org.uk Visit us to find out more

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