TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating end-to-end business processes: “Brown paper” Method – no Investment Visual – no specific tool or software Intuitive - easy to learn and use by employees Effective - enables analysis of the problem and impact Integrative – adds the information flow in Business Processes Transparent - degree of IT support Holistic view – Management’s view Driven by Measures - KPIs: Quality, Time and Costs

1. Changing the Rules – Business Innovation through Processes Business Process Management – The Next Generation

2. Agenda Solution References Client Benefits Business Needs & Answers 1 2 3 4

5. Agenda Solution References Client Benefits Situation 1 2 3 4

7. TRIPLE M – 4 Views & 4 measurable dimensions Level of Process Quality is dependent on a smooth and seamless information flow Situation Solution Benefits References Process – Cycle - Time 1 People – Resources / Knowledge Measurement 4 IT/IS-Degree of Automation 3 Process Costs 2 Process Quality Problems Potentials Information Flow

8. End-to-End Business Processes – always integrate up- and down-stream areas Up-stream Areas Down-stream Areas Business- Process Situation Solution Benefits References

9. TRIPLE M – always a Closed Process Loop Customer Requirement Evaluation Request Client information Confirmation of Request Response = Input for the Client Closed Loop Model output Input output input output input Requirement Request Situation Solution Benefits References

10. TRIPLE M – Service Offerings – a brief overview of a comprehensive set of options TRIPLE M – Strategic Process Management TRIPLE M – Process Quick Scan TRIPLE M – Business Process Tool Box TRIPLE M – IT/IS-Degree of Automation TRIPLE M – Business Process Management Complete TRIPLE M – Outsourcing Situation Solution Benefits References

11. Agenda Solution References Benefits & Deliverables Situation 1 2 3 4

13. Agenda Solution References Client Benefits Situation 1 2 3 4

16. Copyright © MATHERA CONSULTING GmgH 2009. Alle Rechte vorbehalten. Thank you for your attention ! Professor M. Eng. Wolfgang Mathera CEO MC - Mathera Consulting GmbH IPM - Institut für Prozess Management Austria www.matheraconsulting.com Waidhausenstrasse 19 / T4 A - 1140 Wien / Austria T: +43 1 890 00 33 F: +43 1 890 00 33 15 mobile: +43 664 320 320 1 Email: [email_address] or [email_address]