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1. Who we are:
Deloitte Canada
Consulting
April 2012 v. 1.1

2. Table of contents
Deloitte Canada
Global Consulting
Consulting in Canada
Service lines
More about us
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

3. Deloitte Canada
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

4. Deloitte Canada overview
Deloitte is Canada’s leading professional services firms, providing
audit, tax, consulting, enterprise risk and financial advisory services.
• Revenue FY 2011: $1,505 Million
• Total People: 8,068
• Number of Partners: 538
• Number of Professional Staff: 5,513
• Number of Administrative Staff: 2,017
• Locations: 56
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

5. Distinctions
• Canada’s largest professional services firm - 2010, 2011, 2012
• Best Diversity Employer for 2012 (second year in a row)
Deloitte was selected as one of Canada's Best Diversity Employers for 2012.
This competition recognizes employers across Canada that have exceptional
workplace diversity and inclusiveness programs.
• Best Employer for New Canadians for 2012 (fourth year in a row)
Deloitte has been named a Best Employer for New Canadians, for the fourth
straight year. The award recognizes employers who offer programs to assist
new Canadians in making the transition to a new workplace.
• Best Workplaces in Canada for 2012 (second year in a row)
Deloitte has been recognized by Great Place to Work® Institute Canada as one
of the 50 Best Large and Multinational Workplaces in Canada with more than
1000 employees working in Canada and/or worldwide.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

6. Global Consulting
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7. Global Consulting
Deloitte’s Consulting practice is the world’s leading global business and
technology consultancy. We operate in three primary service areas —
Human capital, Strategy and operations, and Technology, serving clients
in a number of industries, including consumer business, energy and
resources, financial services, life sciences and health
care, manufacturing, technology, media and telecommunications, and the
public sector.
We help clients solve their most complex business
problems, distinguished by our broad capabilities and our ability to
implement the advice we provide.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

8. Consulting in Canada
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

9. Consulting in Canada at a glance
Canada’s
More than largest
professional
1,400+ 12 Consulting services firm -
2010, 2011,
Consulting
professionals offices across 2012
Canada
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

10. Service lines
A closer look at how we serve our clients
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

11. Human capital
As companies move beyond dealing with day to day issues, the key challenges for business are
becoming clear. At the top of the list? Globalization, an aging workforce, changing expectations of
multiple generations, the drumbeat of technology change, intense regulatory environments, and the
reality of distributed work in the cloud. The implications of these changes for human capital are
profound. By human capital, we mean four things:
1. Talent (strategies, solutions and analytics)
2. Leadership (diagnostics, strategies, programs)
3. World class HR (service delivery models, processes, technologies and programs)
4. People issues in the business (strategic change, organization design, technology adoption, merger
integration, operational culture)
HR leaders who understand the interconnections of these dimensions will likely be in the best position
to meet the needs of the business over the decade ahead. Those needs will be shaped by global
growth, innovation, and risk management. Emerging markets are becoming the world’s leading growth
markets – for customers and talent alike – and many organizations aren’t prepared for the workforce
challenges of this new world.
Things that once made you an attractive employer have become tablestakes – or even liabilities. Why
would the best people want to come to work for you today? And why would they stay? Where are your
blind spots about critical talent? How strong are your workforce analytics capabilities?
Practices of managing people by gut instinct and tribal wisdom aren’t going to cut it in the global talent
marketplace. Welcome to HR 2020.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

12. Human capital
By understanding who needs to work together, what their people are committed to, and how their
As One people work together, As One enables leaders to act with accuracy to create the conditions for success
in their organizations.
E²: The exponential power of employee engagement™ is a unique survey that includes both an
E2 : The exponential
employee engagement component and an operational effectiveness survey. This survey tool and
power of employee
process will transform the engagement survey from a benchmarking exercise into a source of untapped
engagement™
business advantage.
In addition to working with clients to renew their HR strategy, we can help them foster the capabilities
HR transformation they need to improve HR service delivery, strengthen internal operations and processes, adopt
appropriate technologies and outsource selected low-value activities.
With studies clearly linking business performance to effective leadership, organizations can no longer
Leadership wait for leaders to emerge. Our services include senior team development, leadership strategy
development development, leadership development program implementation and leader and team competency skills
development.
Working directly with your management teams and practitioners, we organize, facilitate and design
Managerial DesignTM core processes in four key areas: strategic clarification, strategy deployment, managing for results, and
performance improvement.
Our organization designs are based on a deep understanding of a company’s business objectives, as
Organization design
well as the internal and external factors that drive performance and success.
Our talent strategies practice can help you unlock the potential of your people, bring you closer to your
Talent strategies
talent and develop integrated and sustainable solutions that drive business performance.
We focus on the people aspect of change by delivering change management planning and
Transformational
implementation support for initiatives such as technology adoption, mergers and acquisitions,
change
outsourcing, corporate change and restructuring, cultural change and business transformations.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

13. Strategy & operations
How do you stack up against your competition? What projects are you investing in,
and why? If these questions sound familiar, it’s not surprising. With globalization,
economic uncertainty, the heightened need for accountability, and the challenges
inherent in technology, many senior executives lack the time to focus on the big
picture. Unfortunately, making decisions based on outdated strategies and
unrealistic market assumptions can have a disastrous impact. When balancing
short-term performance needs with long-term growth and competitive positioning,
an up-to-date strategic roadmap is a vital reference tool.
We offer a broad scope of services to help you address the full range of top
management issues, and a comprehensive set of activities for resolving critical
business issues at the corporate, business unit and functional level.
Our Strategy & operations professionals will help you arrive at the best
destination.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

14. Strategy & operations
Our corporate strategy advisors help companies in all industries make the right decisions to
allow them to take advantage of opportunities while minimizing risks. Combining world-class
industry research with decades of hands-on experience, we help you:
• Build targeted customer, growth and channel strategies
Corporate strategy
• Define a corporate vision linked to tangible actions and goals
• Improve operational performance
• Engage in strategic performance measurement and management
• Conduct market, competitive and industry analysis
• Design organizational structures and allocate resources
Today’s CFOs play four interdependent roles: steward, operator, strategist and catalyst. The
CFO’s challenge is to balance these roles and to evolve the finance function to meet
Finance & increasing demands from internal and external stakeholders.
performance
management Whether you need to transform the finance function, redesign finance processes, implement
new performance management capabilities, or develop a new organization structure, we
have the insight and hands-on experience to help.
Leveraging the skills our Canadian supply chain specialists, who have access to a global
network, we deliver cross-industry experience across all areas of supply chain management,
Supply chain
including: supply chain strategy, network design and planning; sourcing and procurement;
management
production planning; lean manufacturing; distribution and logistics; transportation; and
supply chain system implementation.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

15. Technology
With each passing year, organizations in all industries rely more heavily on technology
solutions to drive business success. At the same time, applications, systems and information
architectures are becoming more complex. To succeed in this rapidly evolving
environment, you need to do more than develop and deploy new technologies to meet user
demands. You also need to ensure your technology solutions are properly designed and built
to stand the test of time.
Our technology consultants possess extensive experience advising companies on how to
design, build and manage sophisticated technology solutions. Whether you’re implementing
a new ERP solution, need to integrate your systems or require a new technology strategy or
architecture, we can help you design, architect, build, test, deploy and operate the optimal
system and business processes.
That’s what we call full-circle thinking—and it’s what we do.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

16. Technology
With a flexible structure that tunes service delivery to your priorities, Deloitte’s Application management
Application services (AMS) can help you get more from your application portfolio investments. Our straightforward
management services approach focuses on helping you improve business results with continuous measurement to enable
smart, efficient decisions that drive down costs, enhance and accelerate value.
Customer relationship management (CRM) provides customer-focused solutions to solve these
Customer relationship challenges. CRM technology facilitates improved understanding of customer needs and helps ensure
management that these needs are better met. CRM also allows organizations to increase their customer base by
recognizing and targeting the right customers.
Our information management and analytics technology team provides cost-efficient, risk-effective
Information
solutions to help you leverage and unlock the value of your information assets. Organizations that can
management and
access on-demand information, trust its accuracy and turn it into strategic insight can achieve superior
analytics technology
outcomes and gain a real competitive advantage.
Systems integration is about consolidating and customizing technology solutions to support the
successful delivery of your most complex business challenges. Our global network provides a range of
Systems integration
services—from advisory to implementation to system support—that integrate systems and technologies
with a business-centric, value-driven approach.
We provide end-to-end services and solutions to help CIOs assess and define information services and
information technology strategies, measure and maximize IT value, implement the architecture, reduce
Technology strategy
IT costs and optimize performance. In addition to advising on outsourcing solutions, infrastructure
and architecture
design and applications architecture, we can help you benchmark your IT performance to ensure
optimal results.
Implementing and capitalizing on SAP solutions is about business value as much as technology.
SAP Deloitte provides a robust set of tools, solutions and methodologies—such as our Enterprise Value Map
for SAP—to complement SAP’s solutions and maximize your organization’s business drivers.
As a platinum-level partner —Oracle’s highest level of partnership—for over 10 years, our experience
spans the full range of Oracle solutions and products. With our deep industry knowledge and
Oracle
understanding of your business, we can also help you leverage these technologies as an enabler to
solve real business challenges.
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

17. Alliances
At Deloitte, it’s our job to know what drives your business, and we measure our success
by the value we bring to you. It’s also our job to know the marketplace, and we are
committed to understanding the industry-leading software, hardware and services
organizations. This commitment is evident in the many recognitions and awards we have
received for the results we deliver with and through our alliance relationships.
Because strong alliances are crucial to the success of any professional services firm, we
carefully select our alliance partners and deliver exceptional results. We work with some
of the world’s leading technology and service companies to provide innovative solutions
for your most complex challenges.
Deloitte Canada has established a formal Alliance Management program which ensures
that these Alliance relationships have the depth and stability to support our clients in an
evolving marketplace now and in the future.
Below is a list of current Deloitte alliances
• Adobe • IBM • Oracle
• Blueprint Software • Logility • Salesforce.cm
• CA, Inc. • Make Technologies • SAP
• EMC • Manhattan Associates • Workday
• HP • Open Text
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

18. More about us
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

19. Consulting publications - Alliances
This way for more value
from your Oracle Deloitte and IBM - Pulling
investments – Exceed together for clients
your business objectives Click here to access
Click here to access
Starting an alliance with
Managing Deloitte’s
Deloitte – Guidelines of
Alliances pay off
our alliance relationships
Click here to access
Click here to access
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

20. Consulting publications – Human capital
CanadaWorks 2025: Scenarios Your guide to a successful
and strategies for the future of ERP journey
work in Canada Click here to access
Click here to access
Start smart finish strong: Human capital trends 2012:
Engineer your major programs Leap ahead
for success Click here to access
Click here to access
The Emperor’s new clothes – The new business imperative –
Confronting the illusion of high- Seven trends in leadership
performance senior teams development
Click here to access Click here to access
Build a team Empower your talent –
that delivers results – Build a high-performance
Align your people to drive organization
a culture of execution and Click here to access
accountability
HR transformation in the global Put workforce planning to work –
business environment: The How a strategic workforce plan
journey continues can improve your bottom line
Click here to access Click here to access
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

21. Consulting publications – Human capital
The power of working As One –
The digital workplace – How can you harness the full
Think, share, do - power of your organization
Transform your to deliver on your key strategic
employee experience priorities?
Click here to access Click here to access
Survey says . . . a lot more than
Build your enterprise you thought – Drive enterprise
cloud – It’s not if - but value with a better employee
how and when engagement tool
Click here to access Click here to access
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

22. Consulting publications – Strategy & operations
How secure is your
Manage the stock markets
supply chain?
Click here to access
Click here to access
The road ahead – Move beyond
tactical cost-cutting to
Deloitte Analytics – strategically manage
Uncommon insights transportation as a key
Click here to access component of your supply chain.
Click here to access
Renewable energy
can be good business –
and good karma – Visit www.deloitte.ca for more
Understand the solar featured publications
power business opportunity
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

23. Consulting publications - Technology
Unravelling the truth:
Data is an insurer’s critical asset
CIO and IT myths
Click here to access
Click here to access
Getting back to growth – Retail lending 3.0: How to boost
Insights on today’s hottest new productivity and improve the
technologies customer experience
Click here to access Click here to access
Reduce risk and improve budget
Renew? Restructure? Rebid? – cycle efficiencies - Regional
Optimize the value of municipality of York C&HS
outsourcing agreements case study
Click here to access Click here to access
Harness the strategic
Dialing in: The future of mobile advantage of “anywhere” –
payments in Canada Developing a mobility strategy
Click here to access Click here to access
The last mile of finance –
Deloitte Quality Services for
Produce financial
finance analytics
documents with less risk
Click here to access
Click here to access
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.

24. Consulting publications - Technology
Finance analytics: Time for a Have your cake and eat it too –
fresh look – Extract value from Mitigate risk and improve
your business analytics returns with performance based
investment procurement
Click here to access Click here to access
April 2012 v.1.1 © Deloitte & Touche LLP and affiliated entities.