Kshitiz Anand presented on why we love the products we love. He discussed that we emotionally connect with products and that good user experience (UX) is about delighting the user. UX spans across products, systems, and services. Some attributes of good UX include being ergonomic, engaging, satisfying user needs, and providing a good story. UX is about more than just features - it's about impacting user behavior and representing brand values.