Kenneth Smith Resume1

1. KENNETH SMITH
1130 North Franklin Street
Pittsburgh, PA 15233
412-321-6163 Home 412-390-6983 Mobile
kennethsmith15214@yahoo.com
SUMMARY OF QUALIFICATIONS
Computer support professional with over 6 years experience as a Software Publisher, Computer
Operator, Computer Technician, Document Specialist, Help Desk/Customer Service Technician and
office administrative support worker. Knowledgeable with terminology for financial, health care,
transportation and communication industries. Member of Association of IEEE Computer Society &
Association for Computing Machinery.
COMPUTER SKILLS
Operating Systems: Voyager Integrated library System, VPN & Active Directory, Windows 2000
Professional and Server, MS-DOS, Windows 3.1, 95, 97, 98, 2000 and N/T.
Applications: COBOL, HTML 4.0 Web Page Design, XHTML, DBASE 3 & 3+, and Lotus.
Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, WordPerfect and
Adobe Photoshop. Data Entry - 10,000 kph. Typing – 50 wpm
EMPLOYMENT
Administrative Support III Jun 06 – Apr 07
University of Pittsburgh Medical Library, Pittsburgh, PA
• Created Intranet access accounts for authorized users. Catalogued and filed on-line and hard
copy medical resource documents for circulation to the public through the ILS Circulation
Module. Processes materials for storage. Pick up and deliver materials to other libraries
Data Entry Operator / Distribution Clerk / Print Unit Operator 1974 – 2006
Mellon Bank, Pittsburgh PA
• Keying in United States Alpha/numeric passport information.
:
• Utilized Inferex equipment; handled payroll, savings club, change of addresses and data
verification.
• Distributed printouts and tapes to various locations.
• Operated MICR Encoding Troy machine and 3814 Switching Station
• Advised Tape Pool Operator on proper 2917 switching routines.
Customer Service Center Representative May 04 – Dec 04
EchoStar Satellite Services, McKeesport PA
• Technical customer service support in a call center to assist customers with the operation of the
DISH Network System. Sell and upgrade services such as HBO, Showtime, Cinemax,
Star/Encore and other satellite services.
Data Center Operator Jun 02 – Jun 03
Affiliated Computer Systems, Inc., Pittsburgh PA
• Ran the IBM 3800’s Series tape drives.

2. • Pulled Scratch Tape List.
Ticket Agent Apr 97 – Jun 02
Greyhound Bus Lines, Inc., Pittsburgh PA
• Performed computerized ticket sales.
• Performed computerized Western Union Sales.
• Performed end of shift printing and money balancing.
Computer Operator Aug 93 – Feb 94
Children's Hospital, Pittsburgh PA
• Entered manually prepared source documents into a machine acceptable format.
• Assisted the Operations Manager, lead Computer Operators and Computer Operators with
various operational duties.
Tape Unit Operator Jan 93 – Aug 93
PNC Bank, Pittsburgh PA
• Ran and cleaned IBM 3800's tape drives.
• Pulled the scratch tape list.
Data Entry Operator II Aug 91 – Sep 92
National City Bank, Pittsburgh PA
• Operated data input devices including CRT, IBM PC's, entered general ledger, new accounts
and change of addresses, etc.
• Responded to inquires concerning data equipment and computer data information
EDUCATION
Community College of Allegheny County, Pittsburgh PA Aug 03 – Present
• Networking I & II • Windows 2000 Professional
• Networking (+) Certification Preparation • MCSE Certification Prep 2 Exam 70-215
• MCSE Certification Prep 1- Exam 70-210
University of Pittsburgh Computer Center, Pittsburgh, PA Apr 01 – Apr 01
Completed coursework in:
• Web Page Creation, HTML • Adobe PhotoShop
International Academy of Design & Technology, Pittsburgh, PA September August 1974
Completed coursework in: Data Processing and Cobol Programming