Cs Training 2009 02 15

Excelling at Customer Service Team Freudian; MG 351

What is excellent customer service? ,[object Object],[object Object]

Why is customer service important? ,[object Object],[object Object]

Know the Customer ,[object Object],[object Object],[object Object],[object Object]

A customer service example ,[object Object]

A customer service example ,[object Object],[object Object]

Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Positive Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object]

Checks and Balances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Know the Competition ,[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object]

Be Competent ,[object Object],[object Object]

Reading the Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]

Good Gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]

Bad Gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reality Check ,[object Object],[object Object],[object Object]

Conclusion (1 of 2) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion (2 of 2) ,[object Object],[object Object],[object Object]

Excelling at Customer Service ,[object Object]

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