1. Team THUNDER CLOUD HELPDESK IN THE CLOUD

3. Contractors

4. Military Users

5. DoD Civilian

7. Single, purpose built CMDB allowing for business awareness of service desk functions

8. Powerful, proven workflow engine enabling automation of service desk processes

9. Seamless integration with other service management solutions

10. Simplified interfaces for rapid incident and problem creation and closure

11. Multi-tenant architecture supporting service desk consolidation for global enterprises

13. Certificate issues

14. Its not safe!

15. Loss of control over data

16. Unable to prove compliance

17. No control over performance

19. Deployment

20. Industry specific standards and protocols

21. Open Client

22. Federated Identity

23. Location Awareness

24. Security

25. SLA’s

26. Life Cycle Management

28. Always at the latest version

29. No additional hardware investment

30. Back up and disaster recovery included

31. Less human interaction

34. Regulatory compliance

35. Data location

36. Data segregation

37. Recovery

38. Investigative support

40. HELPDESK IN THE CLOUD Options/Architectural Comparison

42. Budget issues is a prime reason to move to the cloud.

43. Savings on personnel cost.

44. Savings on hardware cost.

46. Six week pilot of 100 users

47. Transition users over a 12 month period