With the emerging front-office transformation underway (mobile commerce, call center operations, etc.), big data and analytics is being used to deepen customer engagement and find entirely new sources of revenue by combining data from both inside and outside the enterprise.
The transformation extends even further to the optimization of existing operations and infrastructure assets due to the aggressive instrumentation of infrastructure and systems using sensors in cities, transportation, healthcare and power grids, and technology areas such as IT operational analytics and security intelligence.
Big Data & Analytics makes every decision every interaction and business process, no matter how big or small, provide insight on the next course of action. It does this by infusing, extending and integrating big data & analytics everywhere.
Neither the systems of engagement nor systems of record work in isolation, they work together to deliver more value. Add to this mix the power of analytics using big data from inside and outside your organization--enterprise content, social media, enterprise data and machine data, you have the power to transform not only interactions but entire industries.
The ability to connect your systems of record and new workloads, either on premise or in the cloud offers hybrid cloud choices to clients.
Transition
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Business Tech Trends is a commissioned study by IBM. Important to note – this is a double-blind study. Respondents don’t know they are responding to IBM, and IBM doesn’t know identities of respondents.
Fourth study
Includes 9 priority industries: Telco, Energy and Utilities, Media & Entertainment, Retail, Government, Healthcare, Financial Markets, Banking, Insurance
Pacesetters believe that these technologies are critical to their business success and adopt them ahead of rivals.
Pacesetters are more likely to exhibit three characteristics that help them get more out of these transformative technologies. They’re partnering broadly and creatively, driving business decisions with analytics, and combining the four technologies.
With everyone jumping into the fray, how are pacesetters staying at the forefront?
Pacesetters are more likely to exhibit three characteristics that help them get more out of these transformative technologies. They’re partnering broadly and creatively, driving business decisions with analytics, and combining the four technologies.
Nearly 70% of leading companies say analytics are integral to how their organizations make decisions, compared to fewer than 20% of lagging organizations
89% of leading companies have mature big data and analytics capabilities – 2 times more than lagging companies.
74% of leading companies have most of the big data and analytics skills they need – 2 times more than lagging companies
57% of leading companies have deployed a significant range of big data and analytics solutions and capabilities – 4 times more than lagging companies
33% of leading companies have an enterprise-wide analytics strategy – nearly 7 times more than lagging companies
60% of leading companies – compared to just 29% of lagging organizations – are increasing big data and analytics investment by double digits over the next two years.
More than 80% of leading companies plan to increase use of social and mobile analytics over the next two years
Mobile Bluemix App Challenge
Build applications using high-level data from the study
Top apps will be featured on SocialBusinessSandy.com
Watson Analtyics
Beta prior to GA in Sept
Looking for partners willing to be involved in beta
Cloud marketplace
‘App Store’ for IBM cloud offerings and related services
Partners developing on Bluemix can have their apps showcased on the Cloud marketplace
Note the study was a collaboration between EcoD and CAI.
Folks can engage with the authors directly on Twitter.