2. Panel
• P. Krishna Reddy, Economic Development
• Hugh McGuire, Culture
• Sven Mauléon, Environment
• Joel Selanikio, Health
• Andres Casco, Public Administration
• Frank Starmer, Education
2008-05-21 Panel discussions: Challenges 2
3. Economic Development
P. Krishna Reddy
eSagu Project
IIIT, Hyderabad, India
2008-05-21 Panel discussions: Challenges 3
4. Challenges (1)
• Power
– Availability and Quality
• Connectivity
– Internet Service Providers
– Mobile Connectivity Problems
• Sustainability
– Difficult to sustain on single service
– Development of sustainable business with out external support
• High service cost
• Policy/Government/Micro-Management Issues
– Non existent policies
– Non-supportive policies
2008-05-21 Panel discussions: Challenges 4
5. Challenges (2)
• Software licenses /IPRs
– Software licenses are expensive for small
scale projects
• Logistics
– Tracking of materials
• Creating wealth
• Getting government/public Support
– Old habits or ideologies
2008-05-21 Panel discussions: Challenges 5
7. Challenges
• Creating with technology.
• Building community through creation.
• Successfully building community might
answer many of your challenges.
2008-05-21 Panel discussions: Challenges 7
8. Environment
Sven Mauléon
OpenmindProjects
2008-05-21 Panel discussions: Challenges 8
9. Challenges
• Integrated approaches: environment, health, social,
economic, education
• Integrated partnerships
• Motivation and awareness
• Execution
– encouraging immediate action, go from talk to walk
• Communication
– overcoming cultural, language, and geographic
barriers
2008-05-21 Panel discussions: Challenges 9
10. Challenges
• Communicating with local communities across
language, cultural, and literacy barriers
• Establishing trust between “us” and local
communities
• Scaling up without losing
quality/replication of
successful projects
2008-05-21 Panel discussions: Challenges 10
11. Health
Dr. Joel Selanikio
EpiSurveyor Project
Washington, D.C. United States
2008-05-21 Panel discussions: Challenges 11
12. Identification of a problem
• Not enough public health information in
developing countries
• Most data comes from surveys
• Surveys done on paper (no computers)
2008-05-21 Panel discussions: Challenges 12
13. First Iteration: use computers
• Handheld computers (PDAs) best suited to
environment
• Commercial software available
2008-05-21 Panel discussions: Challenges 13
14. Challenges of 1st Iteration
• Scalability
– Cost of hardware (PDAs)
– Cost of commercial software
– Complexity of commercial software requires
expensive consultants
2008-05-21 Panel discussions: Challenges 14
15. Second and Third Iteration
• 2nd: EpiSurveyor on PDAs
– Free, open-source instead of commercial
software
– Very easy to use
• 3rd: EpiSurveyor on mobiles
– Use mobile phones instead of (or in addition
to) PDAs
– Removes hardware cost
2008-05-21 Panel discussions: Challenges 15
16. Current challenges
• Long-term sustainability
– Currently grant-supported
– Developing fee- and subscription-based
additional capabilities
– Open-source means many groups can add
resources
2008-05-21 Panel discussions: Challenges 16
17. Public Administration
Andres Casco
SAE On Line Auctions
Mexico
2008-05-21 Panel discussions: Challenges 17
18. Challenges
• Social Engagement
– Digital Inclusion for Everyone (economic, social, gender).
– Familiarity with ICT ( training and education )
– Trust and Confidence
– To use ICT for dialogue between public and the government. Need for feedback systems so that
people can reach governments or NGOs etc
• Citizen-Centric Approach
– Most of public administration projects lack citizen centric approach. Projects are based on offer/
leaders interests not on public demand/interest.
• Institutional Leadership
– Lack of e-leaders (Political champions) to support the systems.
– Need for integrated Government on ICT
• Remove duplication of systems that are doing the same tasks from different government agencies.
– Need for creation of awareness on ICT systems
– Need for training on the side of public staff on use of ICT systems.
• Technology
– Need for technology to support all the languages of a region (e.g India).
• Legal Framework
– Challenge of Legal framework for providing ICT services
2008-05-21 Panel discussions: Challenges 18
19. Education
Frank Starmer
Multilingual Systems for Literacy
and Education
2008-05-21 Panel discussions: Challenges 19
20. Project Reach
• Mass
– Opportunity for large impact
– Likelihood of igniting curiosity among many learners
• Small Groups
– Personalized
– Interacting with “problem” groups
(outside society mainstream)
– Rapid adaptation to changing needs
• Unreached beneficiaries
– Minimal to no Internet access
– Difficult to attract enablers
2008-05-21 Panel discussions: Challenges 20
21. ICT: Education or Learning?
• Traditional education focuses on content mastery: a just-in-
case paradigm.
– Readily accepted evaluation tools
– Suited to mainstream learners
– Infrequently used content subject to the forgetting
process
• Internet-centric and problem-based learning
– Problem solving leads to just-in-time learning
– New skill: harvesting Internet accessible resources
– Reduces impact of the forgetting process
2008-05-21 Panel discussions: Challenges 21
22. ICT Arenas
• Cognitive: shifting learning paradigm
– ICT complements formal instruction
– ICT potential to incorporate family members
into the learning environment
– New generation of contributors to national
priorities
• Social:
– Misunderstanding of ICT: Not limited to business
– ICT focus on improving communication and
language skills
2008-05-21 Panel discussions: Challenges 22
23. A delicate balance
• Establish an engaging environment
• Balancing learning / social gals vs sustainaibility
in a business setting (no free lunch)
• Balance between global priorities vs local priorities
• Sensitive balance between technology and people
issues (sensitive, forgiving, encouraging)
2008-05-21 Panel discussions: Challenges 23
25. Panel
• Daniel Rickard, Education
• Alan Young, Health
• James Mudie, Environment
• Mayra Juca, Culture
• Ian Retson, Public Administration
• Edwin Zulu, Economic Development
2008-05-21 Panel discussions: Impact 25
26. Education
Daniel Rickard
Fire and Ice, Elluminate.
Calgary, Alberta. Canada.
2008-05-21 Panel discussions: Impact 26
27. How to Measure Success in Education?
Qualita've vs. Quan'ta've
2008-05-21 Panel discussions: Impact 27
28. There Must be a Balance of the Two
• Qualitative: Capture the Emotional Measurements
– Participants Diaries
– End of Event Questioners
– End User Feedback Forms
– Stories that highlight the impact of the program
– Always share these stories
– Example: Matera Online Newspaper, captures the stories!
• Quantitative: Capture Numbers and Statistics
– There are 1000’s of ways to do this
– Pick the right items to measure
– Highlight how many people are affected by the change, and
prove it!
2008-05-21 Panel discussions: Impact 28
29. Be able to defend the impact of your
program
• Appeal to both the emotional impact and
the practical impact of your program
• Hire an outside expert organization to do
the impact study for you
– WIMPS did this last year
• Using the document to get additional funding
• The document made them a better organization
2008-05-21 Panel discussions: Impact 29
30. Is the project sustainable?
• Example from Rafi.ki
– The online community project started to
take on a life of it’s own!
– It grows beyond the original vision
• Example from Wara Bilong Life
– Students are having so much fun, they don’t
know they are learning! They want to keep
playing!
2008-05-21 Panel discussions: Impact 30
31. Measure Success Based on a Single Simple
Question
If you left, would the project continue without you?
People Vote with their feet!
If yes, then we suggest you have attained one level of
success
If no, then there may be more work to do
2008-05-21 Panel discussions: Impact 31
33. Health
Alan Young
e-Care Elderly Home Management System
Hong Kong
2008-05-21 Panel discussions: Impact 33
34. Three cases
• EduCare – Providing mobile learning content to
train and help patients in using their medical
device to better manage their medical
condition.
• Mindyourmind.ca is an international interactive
website for youth struggling with mental health
issues and provide resources for youth to help
themselves and their peers.
• e-Care Elderly Home Management System is a
web-based system serving elderly centers in
Hong Kong.
2008-05-21 Panel discussions: Impact 34
35. Impact on the patients
• Improve patients’ accessibility
• Satisfaction
• Safety
• Information accuracy
• Reduce resources (e.g. visit to the
healthcare hence reduce cost)
2008-05-21 Panel discussions: Impact 35
36. Impact on Healthcare provider
• Improve decision making
• Continue professional development
• Improve methodology
• Improve effectiveness and efficiency
2008-05-21 Panel discussions: Impact 36
37. Impact on the society
• Transparency
• Control diseases
• Paradigm Shift
• Promote healthy lifestyle
• Government awareness
2008-05-21 Panel discussions: Impact 37
39. Impact
• Awareness
• Replication of successful initiatives
- for protection and conservation of the
environment
• Integrated approaches
• Transparency
- truth, honesty in public relations.
Open and inclusive solutions
2008-05-21 Panel discussions: Impact 39
40. Impact
• To see parents wanting their children to be
educated
• Too see children motivated to learn
• Selling community products
- shea butter (link)
• Mapping of indigenous
people’s resources
2008-05-21 Panel discussions: Impact 40
42. Examples
• Kokbok à la Blakulla
– (cookbook)
– making a cookbook builds neighbours &
connections
• VivaFavela
– (youth community media) discovering
citizenship by being correspondents
2008-05-21 Panel discussions: Impact 42
46. Public Administration
Ian Retson
Leicestershire CareOnLine
Leicestershire, U.K.
2008-05-21 Panel discussions: Impact 46
47. Public Administration: Impact
Impact to Citizens/Businesses
Reduced transaction cost
Citizens gain access to information
Improved quality of life
Giving access to people 24x7 at home instead of 9 to 5 office hours
ICT services gives access to minority groups e.g. gender
Impact to Government
Simplification, unification and standardisation to provide services (e.g. in
Singapore charity portal)
Driving change of the government system; but not change for change sake
Impact to ICT Industry
Best technological practise Transfer across borders.
Negative Impact
how to we deal with unemployment that is created by the use of ICT
systems.
Measurement
Measuring the impact from the different dimensions, socially and
quantitative
2008-05-21 Panel discussions: Impact 47
53. Economic Development
Edwin Zulu
COMESA SME Toolkit
Zambia
2008-05-21 Panel discussions: Impact 53
54. 1. Policy Ideas and Creation
• Creation of new licenses and policies
based on positive evaluation and results
of project implementation
2008-05-21 Panel discussions: Impact 54
55. 2. Value Chain Enhancement
• Research and Development
• Design of Products, Services, or Processes
• Production
• Marketing & Sales
• Distribution
• Customer Service
2008-05-21 Panel discussions: Impact 55
56. 3. Scaling / Replication
• Increased interaction capability with ICT
• With scaling, we are able to either
present a formidable front that can push
to modify existing structures
• With scaling, it is easy to work around
existing oppressive policies
2008-05-21 Panel discussions: Impact 56
57. 4. Market Transparency
• Have been able to achieve online
transparency as a result of out ICT
involvements
2008-05-21 Panel discussions: Impact 57
58. 5. Challenge to Old Habits
• We have been able to present our
projects as complementary rather than
competitive, and that has helped
overcome old ideologies
2008-05-21 Panel discussions: Impact 58
59. 6. Local Specific Knowledge Bank/
Availability
• We have been able to provide
comprehensive documentation and
information for online sharing
2008-05-21 Panel discussions: Impact 59
60. 7. Productivity/Efficiency
• Our projects have increased production,
reduced cost, increased process efficiency in
service delivery and increased profitability
2008-05-21 Panel discussions: Impact 60
67. Your Most Important Partners
• Yourself
• Your community of users/volunteers
Panel discussions:
2008-05-21 67
Partnerships
68. Health
Prof. Antoine Geissbuhler, MD
RAFT project
Switzerland
Panel discussions:
2008-05-21 68
Partnerships
69. Partnerships
• Monika Krengel, Katriina Lahtinen, Jackson Mukonzo & Antoine
Geissbuhler
• RAFT: supporting care professionals in remote hospitals in 15
countries in Africa
– continuing education, need for appropriate knowledge
– telemedicine, clinical and logistical support
• A solution to several key challenges
– Sustainability
– Quality of service
– Relevant knowledge
– Scaling up
Panel discussions:
2008-05-21 69
Partnerships
70. Sustainability
• Organizing local partnerships
– Focal point, medical coordinator, technical
coordinator
• In Mali, 2001: a bottom-up approach
– « if you go there, you rot there »
– difficulty to get institutional anchoring
• In Mauritania, 2002: a top-down approach
– immediate government support
– limited physician buy-in
Panel discussions:
2008-05-21 70
Partnerships
71. Quality of service
• Developing operational partnerships
– to get timely responses
– and quality-controlled services
• Reference center in Bamako, Mali
– staffed with junior on-call physicians
– supporting virtual communities of experts
Panel discussions:
2008-05-21 71
Partnerships
72. Relevant knowledge
• Understanding the real needs:
– nurses are prescribing in a district hospital
• Knowledge partners:
– universities, university hospitals
– contents producers (WHO)
– end-users
– expertise in user-centered design
Panel discussions:
2008-05-21 72
Partnerships
73. Scaling up
• Partnering to maximize synergies
• IT infrastructure
– international partners with critical mass
– local companies with local presence
• Software
– using and sharing Open Source Software
• Communication
– to the public
– the policy makers
– the funding organizations
Panel discussions:
2008-05-21 73
Partnerships
74. Environment
Janine Selendy
Horizon Solutions Site
United States
Panel discussions:
2008-05-21 74
Partnerships
75. Partnerships (1)
• The most successful organizations have
accomplished their goals and objectives
thanks to partnerships
• Examples of partnership
– similar organizations
– Non-government and government, academic,
local, regional, nation, and international
– corporate social responsibility (CSR)
Panel discussions:
2008-05-21 75
Partnerships
76. Partnerships (2)
• Working with volunteers and interns of all ages and
backgrounds.
• Participating in the Stockholm Challenge
Svalbard Global
Seed Vault in the
Arctic Opens Doors
for 100 Million
Seeds from 100
Countries
The action we fail to take today might help save the planet for the future
Panel discussions:
2008-05-21 76
Partnerships
77. Economic Development
Sunil Jacob Mathew
All Blind Orchestra Project
India
Panel discussions:
2008-05-21 77
Partnerships
78. Resource pool
• Sharing:
– Financial
– Ideas
– Human resources
• Planning strategies
• Information providers
• Looking at models complementing each other
• Technical cooperation
• Sustainable business model
• Using synergies to build model
Panel discussions:
2008-05-21 78
Partnerships
79. Public Administration
Adrian Goh
CitizenConnect Programme
Singapore
Panel discussions:
2008-05-21 79
Partnerships
80. Partnerships
• E.g. of Partnerships in e-Government
– Technology Providers (Auctions using eBay/Mexico)
– Local Community (Feedback forums/UK)
– Academia (Training for Police/Italy)
– ICT Industry (Industry Engagement/S’pore)
• Key Drivers for Success
– Buy-in and Ownership of Stakeholders
– Win-win outcomes
• Structuring the Contractual Relationship
– From transaction based to outcome based (e.g. S’pore)
Panel discussions:
2008-05-21 80
Partnerships
81. Public Administration :
Partnerships
Examples of Partnerships
Technology Providers (eBay/Mexico)
Local Community (UK)
Academia (Italy)
ICT Industry / Whole of Govt (S’pore)
86. Public Administration :
Partnerships
Key Drivers for Successful Partnerships
Buy-in and Ownership of Stakeholders
Win-win outcomes
Structuring the Contractual Relationship
From transaction based to outcome based
(e.g. NS Portal S’pore)
90. Planning
• Decide type of partner coverage
– Global /Local
– Multistakeholders
– Cross-sectoral collaboration
• Target the partner
– Where to find them
– How to create win/win
– Ensure common goals
Panel discussions:
2008-05-21 90
Partnerships
91. Execution
• Phased implementation
– Pilot project / dating
– long-term agreement /marriage
• Leadership
• Maintaining your organization/project
identity
• Continuous feedback and flexibility
Panel discussions:
2008-05-21 91
Partnerships
92. Sustainability
• Creating value /
benefits for long-term
participation
• Transparency,
accountability, good
governance
Panel discussions:
2008-05-21 92
Partnerships
93. Multistakeholder Partnerships
57 IDEA Centers in Russia
30 of them - partners for over 9 years
Why is this partnership successful?
- new contacts and
technologies
- loyal stakeholders
who deliver
professional programs
Panel discussions:
2008-05-21 93
Partnerships