Microsoft CRM: Does this stuff work with any tools you know?

4. End-to-end solution powered by Microsoft Customers Employees Partners Configuration & Extensibility Security & Identity in Data & Process Integration Management Platform Cloud On-Premises

5. Demo Time CRM Solar System Twitter.com/#CRMGSBT | laurarobcrm | VinceLopiccola

6. Demo Time Vince! Twitter.com/#CRMGSBT | laurarobcrm | VinceLopiccola

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12. Azure Multi-Factor Authentication Use Cases Use Cases 1 Remote access for virtually any VPN (e.g., Cisco, Citrix, Juniper, F5, etc.) for employees, agents, partners, vendors, etc. 2 BYOD, allowing access to corporate resources from employees’ own devices 3 Secure access to web-based portals, including HR portals, online banking, remote patient records, etc. 4 Sample Customers Token replacement; i.e., any other use case in which a prospect is using tokens, typically those provided by RSA EPG | MICROSOFT CONFIDENTIAL 12

13. Azure Multi-Factor Authentication: Details 1 EPG | MICROSOFT CONFIDENTIAL 2 13

14. Virtualization Identity Development Data Platform DevOps and mgmt

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16. Summary • Choose pieces – tools – that fit where you are today and will grow with you in the future • Understand what’s a good fit and what isn’t. Building blocks. •Try it out from your app store, and sign up for the trial: bit.ly/MSCRMTrial Twitter.com/#CRMGSBT | laurarobcrm | VinceLopiccola

17. Show Me the Demo Series bit.ly/showmethedemo CRM 2013 Overview • First Wednesdays • March 5, 2014 NEW! Dynamics Marketing • March 12 • April 9 • May 14 • June 11 Geek Speak/Biz Time • March 19, 2014 – Industry Business Processes • April 2014 – Customer Care 1 • May 2014 – Customer Care 2 • June 2014 – Social Media Monitoring Twitter.com/#CRMGSBT | laurarobcrm | VinceLopiccola

18. Thank you! • LinkedIn: laurarobinsonmsft, VinceLopiccola • Twitter: laurarobcrm, VinceLopiccola Twitter.com/#CRMGSBT | laurarobcrm | VinceLopiccola

Notas del editor

Laura – hi and welcome to this month’s Geek Speak/Biz Time Session! I’m Laura Robinson, Microsoft Technology Specialist in the US, and this is my colleague Vince Lopiccola, Technology Specialist for Dynamics CRM.In this session today we’re talking Mobile – specifically, what’s new with our CRM 2013 release. VInce is going to cover the geeky parts, and I’ll talk through why this is important if you’re currently using CRM as an organization, or thinking about it in the future.Some contact and housekeeping items - 1. Post questions in Q&A panel2. Discuss on Twitter with #CRMGSBTBut before we get started, Vince and I want to know who you are, so if you could take a few minutes to fill out the polls…
Let’s talk about Total Cost of Ownership: The cost of doing business, the total economic value of an investment. We’re driving toward increased sales, lower operational costs, with tangible ROI – how do you conduct an easy proof of concept and get high adoption rates?
The CRM solar system:To highlight all of the things that CRM works with out of the box, blah. WE’re going to show you a sample of some of these features in the demo today.
Furthermore these amazing apps need to be integrated and customized for your needs.Microsoft is the only vendor that provides an end-to-end solution that empowers your employees, customers and partners.With an open-ended architecture, Microsoft Dynamics CRM works with your existing Microsoft and non-Microsoft assets.
What we’re going to walk through today – I’m going to start with the basics:CRM with Outlook – Emails, Contacts, Appointments, TasksCRM with Social Selling – tapping into free tools like Social InsightsCRM with YammerCRM with BingCRM with SharePoint CRM with WordCRM with LyncCRM with Excel
What we’re going to walk through today – I’m going to start with the basics:CRM with Outlook – Emails, Contacts, Appointments, TasksCRM with Social Selling – tapping into free tools like Social InsightsCRM with YammerCRM with BingCRM with SharePoint CRM with WordCRM with LyncCRM with Excel
The CRM solar system
http://www.mtccrm.com/Products?ProductId=1054
Multi-Factor Authentication helps safeguard access to your data and applications. Users must also authenticate by using a mobile app or by responding to an automated text message or phone call before access is granted.
On-premises AND Cloud: We believe in a world where you’re integrating public cloud with your on-premises infrastructure, and using each where it makes sense, in conjunction with each other. Think and, not or. It’s not an on-premises OR cloud proposition – it’s an AND proposition. And when we say integration, we mean true integration – across infrastructure, apps, identity, and databases. This is what we call hybrid. Microsoft is the only company which has the necessary assets across virtualization, identity, data platform , development and management to provide a consistent experiences across on-premises, our cloud and 3rd party service providers. This vision and strategy - called “Cloud OS” – is what we aim to deliver for our customers. If you choose look at other Cloud vendors that provide public OR private cloud offerings (Amazon, VMware, or Google), you have to cobble together disparate offerings and you will not get a seamless experience.
Quality pieces, quality tools, provide the building blocks for demonstrating success.
Over 40% cost effective when compared to the competitionNo need for a dedicated DBA and other dedicated personnel commonly required by competition.
Key Points:Microsoft Dynamics takes advantage of the rest of the Microsoft productsNotes:By leveraging additional mature platform technologies, Microsoft can help customer reduce the cost of application development, systems integration, user training.This in turn reduces the costs of the software that is why by comparison to Salesforce.com , Microsoft can offer more features combining CRM & Office 365, at a significantly better price
Classical Build vs Buy Argument

Microsoft CRM: Does this stuff work with any tools you know?

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