Why Patrons Hate Your Library's Website

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We may love our websites, but chances are good that your patrons...well, not so much. Libraries are often guilty of common website problems that can annoy visitors. From design errors to usability issues, find out what may be driving your patrons crazy and why.

Technology

Why
PATRONS
HATE
your
library’s
WEBSITE
Laura Solomon
Library Services Manager
Ohio Public Library Information Network
(OPLIN)
laura@oplin.org
www.meanlaura.com

Why?
•Can’t find things
•Ignoring of conventions
•Believing in myths

http://www.flickr.com/photos/ckaiserca/434019427/

(I’m pretty sure this is copyrighted by Warner Brothers, but that’s not where
I found it. Thank you in advance for not suing me.)
“MINE!”

Libraries have a BIG problem with SEARCH

Shortchanged on space
http://www.smashingmagazine.com/2009/09/24/10-useful-usability-findings-and-guidelines

• 18 characters:
mmmmmmmmmmmmmmmmmm
• 27 characters:
mmmmmmmmmmmmmmmmmmmmmmmmmmm

What’s wrong with this?
Search this site:
Search

Example Public Library
• examplelibrary.org
• www.examplelibrary.org

“Don’t you know that the people in “my”
library’s area are different? Don’t you
know they use the web an ENTIRELY
different way than anywhere else? That
I, and I alone, know how these folks
work?”
Bill Hardison, Technology Coordinator,
Northwest Regional Library System, Ohio
(Speaking tongue-in-cheek)

willusingtheprefixcybermakemelooklikeanidiot.com

Example Public LibraryLogo HERE.
Really.

The ”3-click rule” is utter
nonsense.
(Can we finally bury this one? Please??)

Stop stuffing the nav
Dropdown menus show "a
fundamental misunderstanding of
information architecture & how to
apply it to web projects"
Jamie Freeman, Director, Message
web design

It does NOT take a committee
http://www.flickr.com/photos/uk_parliament/3385208124/

Twitter: @laurasolomon
Facebook: Facebook.com/laurasolomon
Blog: What Does This Mean to Me, Laura?
(http://www.meanlaura.com)
Email: laura@oplin.org
Contact me:

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Why Patrons Hate Your Library's Website

1. Why PATRONS HATE your library’s WEBSITE Laura Solomon Library Services Manager Ohio Public Library Information Network (OPLIN) laura@oplin.org www.meanlaura.com

2. Not a happy patron 

3. Why? •Can’t find things •Ignoring of conventions •Believing in myths

4. Library website THE HAYSTACK aka

5. http://www.flickr.com/photos/ckaiserca/434019427/

6. Where’s the CATALOG?

7. (I’m pretty sure this is copyrighted by Warner Brothers, but that’s not where I found it. Thank you in advance for not suing me.) “MINE!”

10. Where to START??

11. Libraries have a BIG problem with SEARCH

12. Shortchanged on space http://www.smashingmagazine.com/2009/09/24/10-useful-usability-findings-and-guidelines

13. • 18 characters: mmmmmmmmmmmmmmmmmm • 27 characters: mmmmmmmmmmmmmmmmmmmmmmmmmmm

14. What’s wrong with this? Search this site: Search

15.

16. Example Public Library • examplelibrary.org • www.examplelibrary.org

17. NOT

18. “Don’t you know that the people in “my” library’s area are different? Don’t you know they use the web an ENTIRELY different way than anywhere else? That I, and I alone, know how these folks work?” Bill Hardison, Technology Coordinator, Northwest Regional Library System, Ohio (Speaking tongue-in-cheek)

19.

20. willusingtheprefixcybermakemelooklikeanidiot.com

21.

22. Example Public LibraryLogo HERE. Really.

23. WEBSITE MYTHOLOGY

24. Stop opening things

25.

26. The ”3-click rule” is utter nonsense. (Can we finally bury this one? Please??)

27.

28. You are NOT like your users (You)

29. Here’s a quarter. You might need it.

30. More choices=happier patrons?

31. Stop stuffing the nav Dropdown menus show "a fundamental misunderstanding of information architecture & how to apply it to web projects" Jamie Freeman, Director, Message web design

32.

33. It does NOT take a committee http://www.flickr.com/photos/uk_parliament/3385208124/

34. What does this mean to me, Laura?

35. Stay current

36. Look outside of this

37. Twitter: @laurasolomon Facebook: Facebook.com/laurasolomon Blog: What Does This Mean to Me, Laura? (http://www.meanlaura.com) Email: laura@oplin.org Contact me:

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