An introduction to Transera\'s Global ACD software solution

1. The On Demand Revolution

3. Legacy Deployment Model Traditional Call Center #1 Traditional Call Center .. Traditional Call Center .. Outsourced Call Center #1 Outsourced Call Center XX Network Load Balancing PSTN International Reporting Reporting Reporting Traditional Call Center XX Reporting QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer Reporting QMS ACD CTI Dialer Reporting PBX IVR PBX IVR

4. The Transera Difference Traditional Call Center Traditional Call Center Outsourced Call Center #1 Outsourced Call Center #2 PSTN IP International IP Centralized ACD CTI Reporting Outbound IVR Call Recording Network Call Queuing TDM or IP At Home Agent PBX IVR PBX IVR PBX PBX IVR Transera IVR TDM Voice IP Voice Data Signaling

6. Supervisor Desktop

7. Agent Applet

8. Laurel Holmes Director, Sales 978.470.0995 [email_address]