Professional Profile of Lavinia Catalina Dima - event consultant, event planning, experience in communication 2.0 and customer care. Specialties: contract negotiation, development and implementation of corporate events, social media, economy.

1. Madrid Area, Spain, ES |
✉ lavynia.catalina@gmail .com |
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+34697248750
Work History
European Service as Children's MonitorWork History Oct 2013 - Jul 2014
IMAGINA, Youth Centre, Alcobendas (Spain)
- Programming, Organization and Realization of activities and materials for children (5-10 years) encoura ging active participation.
-Promoting children's activities through the poster design and videos
-I worked on the project Childhood Council of Alcobendas
- Participant and volunteer in Lunaria Youth Association
Travel and Events Consultant Jun 2011 - Sep 2013
PALOMA TOURS, Bucharest (Romania)
- Consistently recogniz ed by management for providing superior customer service
-Created repeat business by developing long-term relationships with regular customers
- I was giving advices for the best place of the event , menus, activities, etc.
- Administrative management budgets and reserves.
- Monitoring of potential clients
- Assistance at the events
- Organization of corporate events
- Organizing conferences for doctors
- Communication with companies / sponsors for the conference
- Drawing the exhibition map of sponsors
- Preparation the contract s and invoices for customers
- Invoices and Operations in Tina program
- Check unpaid invoices
- Preparation the budget of each event
- Negotiating preferential rates with suppliers
Bank Officer Aug 2008 - Dec 2008
LIBRA BANK, Bucharest (Romania)
- Customer care - Verify clients bank accounts - I filled the data base for the individuals and businesses clients - Scan Files - Send e-mails
to CRM list
-Record Keeping and operate records management provisions
Volunteer Oct 2008 - Aug 2011
Association for Tourist Guides of Romania, Bucharest (Romania)

2. - Raising awarenes s of the public about our actions and participation - Creation of hiking and running in the greening areas - During
this time I have learned techniques for mountaineering hiking and got the travel agent certificate. The objective is for participants to
acquire new knowledge in areas of mountain schools and graduat e and to promote the NGO and other travel agencies.
Project : April 2010 - July 2010 - Third edition Montaniada - find sponsors / media partners, promoting the project with students,
effecti ve involvement in organizing the event, providing technical support throughout the event and arbitration of competitions
organized by the Romanian Federation of Tourism and Ecology
- I got the approval from the universities to set up a stand in the lobby.
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Education
Academy of Economic Studies, Bucharest (Romania) Oct 2010 - Jun 2012
Master in Management
Academy of Economic Studies, Bucharest (Romania) Oct 2007 - Jun 2010
Bachelor Degree in Economy
Femxa Group (Spain)
Certificate of professionalism: Customer / consumer / user (COMT0110), Oct 2014
Trade and Market, General Sales, Merchandising and Related Marketing Operations
Units completed: UF0036 Management Customer / consumer (60 hours) UF0037
Technical information and customer / consumer (60 hours)
Skills
Spanish Language
English Language
Communi cation skills
good communication skills gained through my experience as travel and event consultant, excellent contact skills with children gained
through my experience as a monitor in Imagina, Client Relations, Customer Needs Assessment, Computer Proficient, Social
networks, Fast learning
Organizational / managerial skills
good organizational skills gained as bank officer, responsible for booking speakers and promoting events in Paloma Tours, good
team-leading skills gained as a event consultant, capacity to organize large groups of persons
Certifications
Sandler Selling System Jan 2013 - Jan 2013
Issued By: Sandler Training, Romania
Travel Agent Jun 2012 - Jun 2012
Issued By: Association for Tourist Guides of Romania