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“ It’s not about ME -- it’s about YOU” Durham County Library Staff Day 2007 Theresa E. Cummings Manager, Libraries IT Department Wake County Libraries [email_address]
So who am I? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The way we were… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Growing and growing… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WCPL Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do we encourage this culture? ,[object Object],[object Object],[object Object]
Facilitative Leadership Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Culture of Nice ,[object Object],[object Object],[object Object],[object Object]
IT Culture @ WCPL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our Challenges for the Future ,[object Object],[object Object],[object Object],[object Object],[object Object]
Top 10 ideas to help you make the leap:
#10  Talk to the right people, oh and listen too.
#9  Take the blinders off – and throw them away
#8  Don’t think you have to build it yourself
#7 Throw “perfection” out the window
#6 – Keep telling yourself: “This  is  my job”
#5 – Whine with purpose
#4 – Find new ways to do your job
#3 – Never underestimate willingness to engage in meaningful work
#2 – READ, READ, READ
#1 – Remember it’s ALWAYS about the customer
Leaping People and Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GO DURHAM, GO! ,[object Object],[object Object],[object Object],[object Object]

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It's not about ME - - it's about YOU

Editor's Notes

  1. Begin by querying the staff: Length of time at Durham County Library: 1 year or less, 1-5 years, 5-10 years, 10- 20 years, more than 20 years. How do you feel about the changes that are happening with Durham County Library? : ecstatically happy, relatively interested and hopeful, mildly skeptical, sinking feeling in your stomach, you’re searching the classified ads? (you can raise your hand multiple times) Explanation of the talk title: Anyone ever been in a relationship that has ended? In the attempt to make the “breakee” feel better, the “breaker” that’s “It’s not you – it’s me”. However, instead of ending a relationship, Durham County Library is about to begin a new relationship with it’s community where “It’s not about ME (individual Library employees/more of the same without questioning why, etc.) – it’s about YOU (anyone/everyone who has an opinion on the future of Durham County Library).