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Social Media
7 ways to engage talk leaders and readers
How i Use it

   My online brand...




   • 4 years
   • 1,000+ posts
   • 2,000 subscribers
   • 40,000 Google listings
   • 100 technorati authority
How i Use it
                            You have
                            to try this!


                 Adoption                          Boredom


     Trial
                                                         Abandonment




   My online life...

                                           del.icio.us
about Social Media
Social Media

  How people use technologies to get the things
  they need from other people rather than
  traditional institutions (like businesses and media).


     News        Shopping   Advice     Tools       Networking   Entertainment




            Social media is technology agnostic.
How People Use Social Media

 How We Build content:        How We Use content:


   collecT     coNNecT
                                   WaTcH


  coMMeNT     coNTRiBUTe            leaRN


                                     acT
   cReaTe      cHaNGe
How Brands and agencies Use Social Media

                           STRATEGY


                      VALUE TO     VALUE TO
                       CLIENT     CUSTOMER




         • What do we need to accomplish?
         • How will people ENGAGE with what we do?
           Why will they be interested enough to participate?

         Folklore at crispin, Porter & Bogusky:
         Alex Bogusky doesn’t want to see scripts anymore.
         “Don’t show me a script, show me the press release.”
7 Ways to Use Social Media
1 observe and listen to Build Relevance
   Where to find insights:                            What an insight looks like:
   • How does your audience talk about the brand?
   • What is their core definition of who you are?
   • What other interests do they share?
   • How do they use social media?

                     PoSiTiVe




                                 YoUR                  Mini is a brand of “People like Me”:
BUY oNe                         BRaNd      BUY loTS
                                                             • A club
                                                             • A truly unique choice
                                                             • A brand I’m passionate about,
                                                               talk about and buy again
                     NeGaTiVe
digital ethnography

How we’re connected:



What we’re talking about:



What we save (and share):



What we’re paying attention to:   del.icio.us




What enchants and engages us:
2 Reach out to online Talk leaders

  The 5 commandments of Talking
  to Bloggers and Talk leaders:

  1 Get to know your target

  2 Be relevant or unexpected

  3 Deconstruct content

  4 Create fresh kinds of access     • unexpected
                                     • exclusive
                                     • rewarding
  5 Provide exclusives
3 Teach Storytelling

old Role: dialing for Placements


 Follow up                         Create content


              Distribute content
                                                              “I’m proud of this work.
                                                          And I’m trying to get it out there.
                                                                  Will you post it?”
New Role:
  create an             Tell an              empower
 engagement            authentic              social
   strategy              story             spokespeople
                                                                      “Drive one.”
4 Refresh Traditional Tools
4 Refresh Traditional Tools
4 Refresh Traditional Tools

Socializing our approach
From:                To:

Excite               Engage

Immediate            Recall and
Experience           Retell

Access               Serve Up

Inform               Enable

Educate              Intrigue
5 Budget to Solve Problems


                  They missed the
                   appointment
                                                     adVocaTe

It doesn’t work
                                     PERSONALIZED
                   I sat on hold        URGENT      aMBaSSadoR
                    for 2 hours!       SOLUTIONS


                                                       FaN
  This sucks
                  They screw their
                    customers
6 Prioritize engagement early & often

Traditional approach:




                             Product
                               Idea
                        od




                                          nt
                        Pr
                          uc t
                                 Develop me

                         Produ
                               ct Package
                                                 YoU caMe iN HeRe
                        Market Strategy


                                 Stor y
                                   o           and talked to people here


                        coNSUMeR
6 Prioritize engagement early & often

Social approach:




                         Product
                           Idea
                    od                        so they have




                                      nt
                   Pr
                      uc t
                             Develop me      ownership here
                    Produ
                          ct Package
                                           engage people here
                    Market Strategy


                             Stor y
                               o           listen to people here

                                           YoU caMe iN HeRe
                    coNSUMeR
7 Rewrite the crisis Plan

  Listening to and talking through social media when controversy hits


              Find windows into what talk leaders are saying
              before the story reaches a mass audience


              Empower brand trustees who know the
              mediums and speak passionately


              Plan ahead by establishing a credible online
              “people” voice
it is as hard as you think
. . . and many clients aren’t
          ready for it.
People Talking about companies




          Brand                        People




  • What our customer wants
  • What our competitors don’t offer
People creating and Telling Brand Stories




           Brand      authenticity     People




  • Aligned message
  • Clear story
People inside and outside are Storytellers

New Relationship Model




                CONSUMER             COMMUNITY


                           SHaRed
                           PaSSioN



                            BRAND


                                                 Source: The Open Brand, by Kelly Mooney
What else do you want to know?


                     ologie.com/PRSa
                      advergirl.com

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Advergirl: Engaging Talk Leaders and Readers

  • 1. Social Media 7 ways to engage talk leaders and readers
  • 2. How i Use it My online brand... • 4 years • 1,000+ posts • 2,000 subscribers • 40,000 Google listings • 100 technorati authority
  • 3. How i Use it You have to try this! Adoption Boredom Trial Abandonment My online life... del.icio.us
  • 5. Social Media How people use technologies to get the things they need from other people rather than traditional institutions (like businesses and media). News Shopping Advice Tools Networking Entertainment Social media is technology agnostic.
  • 6. How People Use Social Media How We Build content: How We Use content: collecT coNNecT WaTcH coMMeNT coNTRiBUTe leaRN acT cReaTe cHaNGe
  • 7. How Brands and agencies Use Social Media STRATEGY VALUE TO VALUE TO CLIENT CUSTOMER • What do we need to accomplish? • How will people ENGAGE with what we do? Why will they be interested enough to participate? Folklore at crispin, Porter & Bogusky: Alex Bogusky doesn’t want to see scripts anymore. “Don’t show me a script, show me the press release.”
  • 8. 7 Ways to Use Social Media
  • 9. 1 observe and listen to Build Relevance Where to find insights: What an insight looks like: • How does your audience talk about the brand? • What is their core definition of who you are? • What other interests do they share? • How do they use social media? PoSiTiVe YoUR Mini is a brand of “People like Me”: BUY oNe BRaNd BUY loTS • A club • A truly unique choice • A brand I’m passionate about, talk about and buy again NeGaTiVe
  • 10. digital ethnography How we’re connected: What we’re talking about: What we save (and share): What we’re paying attention to: del.icio.us What enchants and engages us:
  • 11. 2 Reach out to online Talk leaders The 5 commandments of Talking to Bloggers and Talk leaders: 1 Get to know your target 2 Be relevant or unexpected 3 Deconstruct content 4 Create fresh kinds of access • unexpected • exclusive • rewarding 5 Provide exclusives
  • 12. 3 Teach Storytelling old Role: dialing for Placements Follow up Create content Distribute content “I’m proud of this work. And I’m trying to get it out there. Will you post it?” New Role: create an Tell an empower engagement authentic social strategy story spokespeople “Drive one.”
  • 15. 4 Refresh Traditional Tools Socializing our approach From: To: Excite Engage Immediate Recall and Experience Retell Access Serve Up Inform Enable Educate Intrigue
  • 16. 5 Budget to Solve Problems They missed the appointment adVocaTe It doesn’t work PERSONALIZED I sat on hold URGENT aMBaSSadoR for 2 hours! SOLUTIONS FaN This sucks They screw their customers
  • 17. 6 Prioritize engagement early & often Traditional approach: Product Idea od nt Pr uc t Develop me Produ ct Package YoU caMe iN HeRe Market Strategy Stor y o and talked to people here coNSUMeR
  • 18. 6 Prioritize engagement early & often Social approach: Product Idea od so they have nt Pr uc t Develop me ownership here Produ ct Package engage people here Market Strategy Stor y o listen to people here YoU caMe iN HeRe coNSUMeR
  • 19. 7 Rewrite the crisis Plan Listening to and talking through social media when controversy hits Find windows into what talk leaders are saying before the story reaches a mass audience Empower brand trustees who know the mediums and speak passionately Plan ahead by establishing a credible online “people” voice
  • 20. it is as hard as you think . . . and many clients aren’t ready for it.
  • 21. People Talking about companies Brand People • What our customer wants • What our competitors don’t offer
  • 22. People creating and Telling Brand Stories Brand authenticity People • Aligned message • Clear story
  • 23. People inside and outside are Storytellers New Relationship Model CONSUMER COMMUNITY SHaRed PaSSioN BRAND Source: The Open Brand, by Kelly Mooney
  • 24. What else do you want to know? ologie.com/PRSa advergirl.com