"Redesigning Reference Models" presented at Computers in Libraries 2012, Friday, March 23:10:30-11:15am, #undesk #cildc Erin Dorney, Outreach Librarian; Melissa Gold, Science Librarian; and Greg Szczyrbak, Learning Technologies Librarian at Millersville University Library. PowerPoint illustrated by David Ramsay, Jr. (MU Library Communication & Publicity Assistant & Art student); hashtag brainstormed by Amy Pajewski (MU Library Graduate Assistant); and video acting by Sean Forsyth (MU Physics student).