1. HP Software Education
Powering Your Workforce
http://merc-training.cce.hp.com/main/US/
Miguel Lavalle
March 2012
1 © 2011 HP Confidential

2. WHO IS HP SOFTWARE EDUCATION?
At HP Software Education, we offer a comprehensive
curriculum for all HP Software products. We provide
different methods of training delivery at multiple locations
around the world. We know HP Software inside and out,
which enables us to deliver the best training experience
possible for you and your staff.

3. THE VALUE OF TRAINING
Q. Which factors contributed most to the success of the technology function?
Value of IT Education
Aside from the technology, the most important factor in
18.8% Skill of the team
Support of team
the
determining the success of a particular IT solution is the
8.5% Effort of the
60.6% Other
12.1%
skill of the IT functional team. In fact, from a survey
Technology Vendor
completed in 201 we found that more than 60% of IT
1,
managers believe that the skill of their teams is the most
important success criterion for critical IT functions.
Skill of the team
Support of technology vendor
Effort of the team
Other
Source: IDC’s Performance Impact Study, 2011

4. THE VALUE OF TRAINING (continued)
REDUCE COSTS REDUCE RISK REDUCE TIME

5. Education portfolio
Strategy, Planning, and Governance
Security Intelligence and Risk Management
Application Lifecycle IT Operations Information
Management Management Management
Extensibility, Orchestration, and Analytics
Services and Support

6. Instructor-led Training
Public Training
With classroom locations around the globe, there’s sure to be a training
facility near you. Our public schedule includes a range of courses from
entry-level to advanced training.
Private Training
Our private/onsite training option sends an HP Certified Instructor to
your specified location. We can deliver standard or customized training
to address your unique business needs.
Note: 12-student maximum for private/onsite training

7. Virtual Instructor-led Training
Virtual Instructor-led training (VILT)
classes are live, instructor-led
sessions that offer the same
benefits you would receive in our
traditional public classroom
environments. Students connect to
the virtual classroom via their own
computers and Internet
connections, and are joined by the
HP Certified Instructor facilitating
the live session for participants
around the globe.

8. Learning Services Program
Understand your requirements to design and deploy an end-to-end
learning solution to optimize the value of your HP Software products
DISCOVERY
Collaborate with your stakeholders and other HP entities to develop and
propose a comprehensive Education Roadmap to guarantee:
CUSTOMIZATION
Faster time-to-deployment | Reduced risk | Increase adoption and ROI
Deliver training integrated into your implementation schedule:
• Integration with overall project plan
EXECUTION • Identify key areas of skill gaps and remediation
• Encompasses all project phases plus supporting future system usage

10. User Adoption Is Key to Value Realization
Effective user adoption is the primary determinant of the
success of a project implementation
Source: Neochange

11. Adoption Readiness Tool
High quality HP best
practice content,
ready for use right out
of the box

12. Adoption Readiness Tool
Innovative Author tool, allowing you to create
customized content for your users.
Single source, multiple output object recognition
technology dramatically reduces development
time.

13. ART- Simulation Based Learning Platform
Global Solution – 30 Languages
Authoring tool interface
Ability to translate content
Mobile Solution
Easily retrievable modules,
simulations and job aids via the
ART Portal
Available anytime, anywhere
via an iPad™

14. ART
ART- Simulation Based Learning Platform
Show Me Try Me Test Me
Demo of features and Step by Step hands Knowledge checks &
functions on practice Competency tests

15. Adoption Readiness Tool –
Power for the Entire IT Environment
Plan Design Develop Deliver Train Support Improve
Configuration Documentation Testing Learning Online Help

16. ART Services
Using ART – Training and Enablement
ART 101 – 3-4 day Public Instructor Led Training (VILT) = basic
authoring, admin, template
Jump StART – 80 hour onsite offering = planning, web & template
design, author & admin training, coaching
Additional ART Consulting Services
ART Website Customization
Co-Development of Content
Customized Course Builds
Interactive Training Created by ART
Delivered and sold through Merc Training
Subscription to hosted courses – 6 mos/25 users or1 yr/100 users

17. For more information please go to:
http://merc-training.cce.hp.com/main/US/
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained
herein is subject to change without notice. Confidential. Do not forward..