This chapter discusses the importance of respecting diversity and understanding different perspectives in both personal and professional relationships. It emphasizes learning to live together respectfully with those who have different backgrounds or opinions. The chapter provides guidance on building good relations, including treating others fairly, listening well, and being generous with praise. It also discusses the value of cultural awareness and understanding different viewpoints in a globalized workforce.

1. Chapter Ten:
Relate Relationships, Diversity, and
Multigenerational Differences
We must learn to live together as brothers
or perish together as fools.
Martin Luther King Jr.
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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2. Chapter Goals
Learning
• Understand why it is
important to respect people
from diverse backgrounds
• Respect people's opinions
that are different from
yours
• Understand the concept of
globalization and the
impact on personal and
work relationships
Ability
• Work more effectively in a
company that has a diverse,
multi-generational
workforce
• Determine the type of
workplace culture in which
you feel most comfortable
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Professionalism, 2/e, Pearson Education
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3. Simple Actions
for Building Good Relations
• Tell people about the
good things they have
done.
• Compliment others
when they do the right
thing.
• Be a good listener and
confidante.
• Accept and learn from
feedback.
• Criticize but end with
praise.
• Take time for yourself
and others.
• Apologize for wrongs.
• Treat others fairly.
• Be generous with
praise.
• Always tell the truth.
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Professionalism, 2/e, Pearson Education
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4. Components of an Educated Person
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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5. Elements of Diversity
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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6. Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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7. Span of Corporate Culture
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Professionalism, 2/e, Pearson Education
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8. Workforce Diversity:
Think Globally, Act Locally
• Act with compassion
and understanding for
others.
• Understand that other
cultures are different
from ours.
• Travel and experience
other parts of the
world.
• Examine multiple
viewpoints and make
decisions respectful of
others.
• Listen carefully, think
differently.
• Understand historical
perspectives to grasp
current tensions.
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Professionalism, 2/e, Pearson Education
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9. Working with People in Your Office
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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10. Diversity
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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11. Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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12. Forms of Outlawed Discrimination
Chapter 10, Cornerstones for
Professionalism, 2/e, Pearson Education
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13. Components of a Closed Mind
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Professionalism, 2/e, Pearson Education
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14. Chapter Reflections
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Professionalism, 2/e, Pearson Education
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