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 Tourism Sector 
Briefing Session 
         
South African Disability Development Trust
                                 (SADDT)

•   Formally known as Thabo Mbeki Development Trust for Disabled
    People (TMDT). SADDT focuses on and provide opportunities to
    ensure economic empowerment of disabled people through its 3
    programmes
•   Facilitate skills development and employment for disabled people
•   Provision of assistive devices in support of employment
•   Poverty alleviation programmes
A∙B∙O∙U∙Tlearning


Aboutlearning is a Training Provider that specialises in disability
management. It focuses on the implementation and management of
Learnerships, Skills programmes and other learning or training
opportunities for the development of people with disabilities.
 
CATHSETA Sector Skills Plan
The following sectorial skills needs have been identified:

Due to the fact that disability remains a challenge and the
target of 4% is nowhere near being achieved and such a
disabled Learnership has been proposed.

Sectorial contribution to equity impact in terms of skills
development initiatives is to provide Learnership
opportunities to disabled unemployed learners

300 unemployed disabled learners to be given an opportunity
to obtain qualifications through Learnership
Why Learnerships for people with
                                    disabilities
•   Inadequate basic education and training that cover the
    fundamentals required for meaningful participation in any
    environment.
•   Inadequate and inaccessible provision for vocational rehabilitation
    and training.
•   Generally high levels of unemployment ( even with able bodied
    people).
•   The fact that menial labour is often the only option for poorly skilled
    job-seekers.
•   Inadequate access to information.
•   Ignorance in society.
Rationale for the project
•   Facilitating the integration of disabled learners into society, both in
    workplace and community
•   Further to the question of meeting the sector’s EE target is the lack
    of clear statistics that record the learners with disability who have
    participated in previous Learnerships concentrated in specific
    economic regions and excluding those that are in the under developed
    areas of the country
•   Due to the successful implementation of such initiatives in other
    sectors there has been a huge interest to know more about this
    opportunity and how it could work within the tourism sector
Objectives
•   Employment      Equity-   Assisting   employers     in    meeting
    employment equity targets/claiming BEE scorecard points


•   NSDS 3 Mission- To increase access to high quality and relevant
    education and training and skills development opportunities,
    including workplace learning and experience, to enable effective
    participation in the economy and society by all South Africans and
    reduce inequalities.
Success indicators of our previous
                          disability programmes
With W&RSETA (In Phase 1: 2007/8)
•500   individuals screened
•300   assessed
•100   accepted and trained on a pre-learnership programme
•During   Phase One - 19 learners received assistive devices
•100   learners were certificated
•85   learners qualified for Phase Two NQF Level 2
•10   left the programme (found work, furthering studies, etc)
•75   were available (due to delays in planning 25 dropped off)
•50   left were available for Phase 2
•50   more were recruited
Success indicators (cont…)

In Phase 2: (2009/2010)-in Gauteng only
•100      learners were trained on an NQF L2 Learnership programme
(58206):Wholesale and Retail Operations
•2   roll out groups of 50 learners each
•Group     1 (commenced in April 2009 and completed in March 2010)
      o    45 learners graduated from the programme
•Group     2 (commenced in October 2009 and completed in August 2010)
      o    37 learners graduated from the programme
      o    An 82% pass rate was achieved and an 60% placement rate
           achieved.
Other successful Projects
1.   ESETA Bridging Skills programme (2007/8) – where 50 disabled learners were trained on
     a customised skills programme to offer them knowledge and training within the energy
     sector. Learners were taken on tours to Eskom and JHB Water power plants and depots
     to gain an understanding of employment opportunities within the sector.
2.   BankSeta Work Readiness Programme (WRP) – 2010 – where 30 disabled learners were
     trained on a bridging programme to get them ready to enter the Letsema learnership
     programme with BankSeta
Current Projects

1.   SADDT in partnership with ETDP SETA is currently implementing an
     Occupationally Directed Education, Training and Development Programme
     (OD ETDP) Learnership for as 18.1         for 75 disabled people in five
     provinces.(Gauteng, Western Cape, KwaZulu Natal, Eastern Cape and Free
     State. Training completed waiting for results

2.   Currently training 399 learners in these area Johannesburg and Pretoria,
     Durban, Bloemfontein,     Cape Town and         Port Elezabeth   on NQF L2
     Learnership programme (58206):Wholesale and Retail Operations

3.   A Phase Bridging programme for 123 leaners in KZN 6 sites Kokstad,
     Durban, Pietermaritzburg, Howick and Bamshela 50km from Tongaat
PROCESS TO BE FOLLOWED IN
DELIVERING THE PROJECT
National Delivery Process
•   Capacity Building workshop per province
•   Workplace sensitisation workshops (or once learners selected for
    placement) and mentor training
•   Recruitment and selection
•   Pre-assessments
•   Employer placement (sensitisations workshops could happen here as
    well)
•   Reasonable accommodation assessments
•   Learner contracting and Reasonable accommodation provision
•   Placement and training implementation
•   Stakeholder forums
•   Marketing and communication (graduations)
Stakeholders

 High Level Project Team (SADDT and SETA, other funders)


 Project Management Implementation Team (SADDT, AL, TTBISA,
  Seta)


 Provincial Co-ordinators (SADDT Reps)


 Training Implementation Partner (AL) and Lead Training
  Provider(TTBISA)


 Learners


 Stakeholder Forum (all employers, industry reps, etc)
Types of Disabilities


5 categories:


•Physical   (paraplegic, limping,
amputee, club foot, crutches, etc.)
•Chronic    (epilepsy, arthritis,etc.)
•Hearing    (hard of hearing, deaf)
•Visual   (partially sighted, blind)
•Mental/Intellectual   (slow learners)
Selection Criteria

 The stakeholders must identify and agree upon the selection criteria
 for the recruitment and interviewing process.
 The following Requirements may be considered:
 Applicants must have a grade 10-12 qualification with proof of

  results
 Applicants must have a disability and provide proof thereof

 Applicants must be a South African citizen and present proof of

  identification
 Applicants must be unemployed

 Applicants must be able to arrange own transport

 Applicants must agree undergo a process of assessment before

  selection
 Reasonable accommodation needs will be assessed

 Applicants must agree to undergo Criminal and Credit checks
Recruitment Process

 Agree on selection          Advertise(usually     Collect application
criteria according to         takes about 2/3        forms. Perform
      employer              months depending on    screening and pre-
  requirements at                target no)           assessments
 capacity building


                                                   Stage 1: Entrance
                                                     Questionnaire
   * allocated learners per
                  employer                        Stage 2: Proficiency
                                                          Test
                         placement with the
                             employer
                                                  Stage 3: Structured
                                                      Interview
                        Candidates that do not
                              qualify …
Process for Pre-assessments

•   Shortlisted candidates from SADDT
•   Conduct Entrance and Proficiency assessments and mark
•   Set date for structured interviews with competent candidates
•   Highly Recommended
•   Recommended
•   Recommended with reservations
•   Generate database of recommended candidates for SADDT
Reasonable Accommodation
•   In implementing the project successfully the project will embark on
    support    strategies   through    provision        of   Reasonable
    Accommodation that will enable or make participation easy for
    disabled people and employers.
•   After final placement, successful learners will undergo individual
    reasonable accommodation assessments to ascertain the need for
    suitable assistive devices required for training.
•   Reasonable       Accommodation        will be addressed through
    provision of assistive devices and training workshops on disability
    sensitization.
•   LEARNERSHIP AGREEMENT AND FIXED TERM EMPLOYMENT
    CONTRACT WILL BE SIGNED WITH ALL LEARNERS
Contracting Learnersthe model (cont)
      Application of     Project management -
                                          SADDT




                                  ETQA

 Employer also signs employment
      contract with learner              TTBISA
Sensitisation workshops

The workshop is offered to stakeholders staff and
management in understanding the different types of
disabilities and how to manage and work with disabled
employees

The workshops address the following
Disability etiquette (terminology, definitions, types of disabilities,
attitudes, myths and disbeliefs, medical vs. social model)
Application of theMentor (cont)
                                model training

Process as follows:
•Will   be combined with sensitisation training over a 2 day period
per province as per project plan project dates.
•Employers     required to identify appropriate staff involved in
project to attend the session.
•Involves   the understanding of disabilities and what is required of
the mentor to assist, guide and support the learner during his/her
experiential learning time.
•Customised    specifically for this project and will be conducted by
the training provider together with the SADDT representative.
TRAINING IMPLEMENTATION
        PROCESS
Training Delivery


Aboutlearning will procure the services of The Tourism and Training
Business Institute of SA (TTBISA) to deliver the following learning
programmes as follows:


1. Accommodation Services – L2
2. Hospitality Reception – L4
3. Professional Cookery – L4
Induction
Induction is divided into 2 types:
•   Workplace induction
This includes workplace assessors, coaches/mentors and managers
    of the learners that will participate in the learnership, and inform
    the learner of the company rules, regulations, policies and
    procedures, working conditions, uniform requirements, etc. This
    will take place a month before training commences.
•   Training Provider Induction (on delivery, assessments, quality
    assurance and process of training.) Here, learners will be formally
    informed of what will happen, when, where , how and be provided
    with details of training roll out, schedules, assessments, collection
    of outstanding documentation, etc.
Structured Training
Recommendations with regards to structured training:
•   Training roll out plan
•   Bock release of a number of days a month
•   Training on site / near workplace
•   Accessible training venues – ramps, accessible toilets, transport,
    etc.
•   Adapted training material to accommodate disabilities – zoom
    print, etc.
•   Suitable and appropriate learning resources to accommodate the
    various disabilities
Workplace site visits
•   Scheduling in consultation with employers
•   Inform employers of visits in advance
•   Logbooks to be signed off
•   Discuss learners performance at work, challenges,
    opportunities
•   Collect registers for attendance at work
•   Some stores have more than 1 learner so time per store
    dependent on that
•   Ensure that mentors sign all areas required in the logbook
•   Generate assessment report
Application of the model (cont)
                             Stakeholder forums


All parties involved meet once every quarter to discuss the
following:
      •      Progress on projects
      •      Best practice in the industry
      •      Lessons learnt


This is done in order to ensure ongoing update of knowledge to
enhance the project.
Marketing and Communication


•   Project Launch
•   Marketing and Communication strategy and plan developed and
    managed by SADDT and the SETA
•   Includes graduation/certification ceremony for learners
•   Includes marketing and promotional material/branded items
Thank you


            Discussion

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About Learning & SADDT briefing to CT hospitality/tourism stakeholders - 24 May 2012

  • 2. South African Disability Development Trust (SADDT) • Formally known as Thabo Mbeki Development Trust for Disabled People (TMDT). SADDT focuses on and provide opportunities to ensure economic empowerment of disabled people through its 3 programmes • Facilitate skills development and employment for disabled people • Provision of assistive devices in support of employment • Poverty alleviation programmes
  • 3. A∙B∙O∙U∙Tlearning Aboutlearning is a Training Provider that specialises in disability management. It focuses on the implementation and management of Learnerships, Skills programmes and other learning or training opportunities for the development of people with disabilities.  
  • 4. CATHSETA Sector Skills Plan The following sectorial skills needs have been identified: Due to the fact that disability remains a challenge and the target of 4% is nowhere near being achieved and such a disabled Learnership has been proposed. Sectorial contribution to equity impact in terms of skills development initiatives is to provide Learnership opportunities to disabled unemployed learners 300 unemployed disabled learners to be given an opportunity to obtain qualifications through Learnership
  • 5. Why Learnerships for people with disabilities • Inadequate basic education and training that cover the fundamentals required for meaningful participation in any environment. • Inadequate and inaccessible provision for vocational rehabilitation and training. • Generally high levels of unemployment ( even with able bodied people). • The fact that menial labour is often the only option for poorly skilled job-seekers. • Inadequate access to information. • Ignorance in society.
  • 6. Rationale for the project • Facilitating the integration of disabled learners into society, both in workplace and community • Further to the question of meeting the sector’s EE target is the lack of clear statistics that record the learners with disability who have participated in previous Learnerships concentrated in specific economic regions and excluding those that are in the under developed areas of the country • Due to the successful implementation of such initiatives in other sectors there has been a huge interest to know more about this opportunity and how it could work within the tourism sector
  • 7. Objectives • Employment Equity- Assisting employers in meeting employment equity targets/claiming BEE scorecard points • NSDS 3 Mission- To increase access to high quality and relevant education and training and skills development opportunities, including workplace learning and experience, to enable effective participation in the economy and society by all South Africans and reduce inequalities.
  • 8. Success indicators of our previous disability programmes With W&RSETA (In Phase 1: 2007/8) •500 individuals screened •300 assessed •100 accepted and trained on a pre-learnership programme •During Phase One - 19 learners received assistive devices •100 learners were certificated •85 learners qualified for Phase Two NQF Level 2 •10 left the programme (found work, furthering studies, etc) •75 were available (due to delays in planning 25 dropped off) •50 left were available for Phase 2 •50 more were recruited
  • 9. Success indicators (cont…) In Phase 2: (2009/2010)-in Gauteng only •100 learners were trained on an NQF L2 Learnership programme (58206):Wholesale and Retail Operations •2 roll out groups of 50 learners each •Group 1 (commenced in April 2009 and completed in March 2010) o 45 learners graduated from the programme •Group 2 (commenced in October 2009 and completed in August 2010) o 37 learners graduated from the programme o An 82% pass rate was achieved and an 60% placement rate achieved.
  • 10. Other successful Projects 1. ESETA Bridging Skills programme (2007/8) – where 50 disabled learners were trained on a customised skills programme to offer them knowledge and training within the energy sector. Learners were taken on tours to Eskom and JHB Water power plants and depots to gain an understanding of employment opportunities within the sector. 2. BankSeta Work Readiness Programme (WRP) – 2010 – where 30 disabled learners were trained on a bridging programme to get them ready to enter the Letsema learnership programme with BankSeta
  • 11. Current Projects 1. SADDT in partnership with ETDP SETA is currently implementing an Occupationally Directed Education, Training and Development Programme (OD ETDP) Learnership for as 18.1 for 75 disabled people in five provinces.(Gauteng, Western Cape, KwaZulu Natal, Eastern Cape and Free State. Training completed waiting for results 2. Currently training 399 learners in these area Johannesburg and Pretoria, Durban, Bloemfontein, Cape Town and Port Elezabeth on NQF L2 Learnership programme (58206):Wholesale and Retail Operations 3. A Phase Bridging programme for 123 leaners in KZN 6 sites Kokstad, Durban, Pietermaritzburg, Howick and Bamshela 50km from Tongaat
  • 12. PROCESS TO BE FOLLOWED IN DELIVERING THE PROJECT
  • 13. National Delivery Process • Capacity Building workshop per province • Workplace sensitisation workshops (or once learners selected for placement) and mentor training • Recruitment and selection • Pre-assessments • Employer placement (sensitisations workshops could happen here as well) • Reasonable accommodation assessments • Learner contracting and Reasonable accommodation provision • Placement and training implementation • Stakeholder forums • Marketing and communication (graduations)
  • 14. Stakeholders  High Level Project Team (SADDT and SETA, other funders)  Project Management Implementation Team (SADDT, AL, TTBISA, Seta)  Provincial Co-ordinators (SADDT Reps)  Training Implementation Partner (AL) and Lead Training Provider(TTBISA)  Learners  Stakeholder Forum (all employers, industry reps, etc)
  • 15. Types of Disabilities 5 categories: •Physical (paraplegic, limping, amputee, club foot, crutches, etc.) •Chronic (epilepsy, arthritis,etc.) •Hearing (hard of hearing, deaf) •Visual (partially sighted, blind) •Mental/Intellectual (slow learners)
  • 16. Selection Criteria The stakeholders must identify and agree upon the selection criteria for the recruitment and interviewing process. The following Requirements may be considered:  Applicants must have a grade 10-12 qualification with proof of results  Applicants must have a disability and provide proof thereof  Applicants must be a South African citizen and present proof of identification  Applicants must be unemployed  Applicants must be able to arrange own transport  Applicants must agree undergo a process of assessment before selection  Reasonable accommodation needs will be assessed  Applicants must agree to undergo Criminal and Credit checks
  • 17. Recruitment Process Agree on selection Advertise(usually Collect application criteria according to takes about 2/3 forms. Perform employer months depending on screening and pre- requirements at target no) assessments capacity building Stage 1: Entrance Questionnaire * allocated learners per employer Stage 2: Proficiency Test placement with the employer Stage 3: Structured Interview Candidates that do not qualify …
  • 18. Process for Pre-assessments • Shortlisted candidates from SADDT • Conduct Entrance and Proficiency assessments and mark • Set date for structured interviews with competent candidates • Highly Recommended • Recommended • Recommended with reservations • Generate database of recommended candidates for SADDT
  • 19. Reasonable Accommodation • In implementing the project successfully the project will embark on support strategies through provision of Reasonable Accommodation that will enable or make participation easy for disabled people and employers. • After final placement, successful learners will undergo individual reasonable accommodation assessments to ascertain the need for suitable assistive devices required for training. • Reasonable Accommodation will be addressed through provision of assistive devices and training workshops on disability sensitization. • LEARNERSHIP AGREEMENT AND FIXED TERM EMPLOYMENT CONTRACT WILL BE SIGNED WITH ALL LEARNERS
  • 20. Contracting Learnersthe model (cont) Application of Project management - SADDT ETQA Employer also signs employment contract with learner TTBISA
  • 21. Sensitisation workshops The workshop is offered to stakeholders staff and management in understanding the different types of disabilities and how to manage and work with disabled employees The workshops address the following Disability etiquette (terminology, definitions, types of disabilities, attitudes, myths and disbeliefs, medical vs. social model)
  • 22. Application of theMentor (cont) model training Process as follows: •Will be combined with sensitisation training over a 2 day period per province as per project plan project dates. •Employers required to identify appropriate staff involved in project to attend the session. •Involves the understanding of disabilities and what is required of the mentor to assist, guide and support the learner during his/her experiential learning time. •Customised specifically for this project and will be conducted by the training provider together with the SADDT representative.
  • 24. Training Delivery Aboutlearning will procure the services of The Tourism and Training Business Institute of SA (TTBISA) to deliver the following learning programmes as follows: 1. Accommodation Services – L2 2. Hospitality Reception – L4 3. Professional Cookery – L4
  • 25. Induction Induction is divided into 2 types: • Workplace induction This includes workplace assessors, coaches/mentors and managers of the learners that will participate in the learnership, and inform the learner of the company rules, regulations, policies and procedures, working conditions, uniform requirements, etc. This will take place a month before training commences. • Training Provider Induction (on delivery, assessments, quality assurance and process of training.) Here, learners will be formally informed of what will happen, when, where , how and be provided with details of training roll out, schedules, assessments, collection of outstanding documentation, etc.
  • 26. Structured Training Recommendations with regards to structured training: • Training roll out plan • Bock release of a number of days a month • Training on site / near workplace • Accessible training venues – ramps, accessible toilets, transport, etc. • Adapted training material to accommodate disabilities – zoom print, etc. • Suitable and appropriate learning resources to accommodate the various disabilities
  • 27. Workplace site visits • Scheduling in consultation with employers • Inform employers of visits in advance • Logbooks to be signed off • Discuss learners performance at work, challenges, opportunities • Collect registers for attendance at work • Some stores have more than 1 learner so time per store dependent on that • Ensure that mentors sign all areas required in the logbook • Generate assessment report
  • 28. Application of the model (cont) Stakeholder forums All parties involved meet once every quarter to discuss the following: • Progress on projects • Best practice in the industry • Lessons learnt This is done in order to ensure ongoing update of knowledge to enhance the project.
  • 29. Marketing and Communication • Project Launch • Marketing and Communication strategy and plan developed and managed by SADDT and the SETA • Includes graduation/certification ceremony for learners • Includes marketing and promotional material/branded items
  • 30.
  • 31.
  • 32. Thank you Discussion