Transforming Public Service Delivery Through OSS MyGOSSCON 2008. Dr. Nor Aliah bt Mohd Zahri
Deputy Director General (ICT),
Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Transforming Public Service Delivery Through OSS
1. Malaysian Government OSS Conference
MyGOSSCON 2008
Transforming Public Service Delivery
Through OSS
5th November 2008
2. Outline
Introduction
OSS Master Plan
Phase II Achievements
Public Service Delivery and OSS
Savings
Conclusion
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3. Introduction
Growing expectations from
citizens on public service
delivery
Government is committed to
meeting expectations
Customer friendly services
Quality and efficient services
One Service, One Delivery, “No
Wrong Door”
Emphasises transformation in
public service delivery
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4. Introduction
ICT enables public service delivery
transformation
One Stop Centres
Government Portals
Information at your fingertips
e-Government services
mySMS
myBayar
myForms
Various ICT initiatives in progress to
enhance public service delivery
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5. OSS Master Plan
- Announcement -
Open Source Software
(OSS) Program instructed
and approved by Cabinet
Approved by the GITIC on
19th February 2004
Announcement of OSS
Master Plan on 16th July
2004
Formulated through
consultative process
involving government
agencies, institutions of
higher learning, nonprofit
organizations
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6. OSS Master Plan
- GOM Direction on OSS -
To encourage OSS implementation
OSS Objectives Guiding Principles
Reduce total cost of ownership Fit for purpose
Increase freedom of choice of software Least disruptive to operations
usage
Co-existence with other legacy proprietary
Increase interoperability among systems systems
Increase growth of ICT industry
Leverage on existing facilities, hardware,
Increase growth of OSS user and software and expertise
developer community
Not driven or controlled by hardware or
Reduce digital divide software vendors
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7. OSS Master Plan
- Framework / Strategic Thrust Areas -
MAMPU MOSTI
1 7
Develop OSS Optimise Resources
Technical By Encouraging
Implementation Smart Partnerships
Plan For the Public With Relevant
Sector Organisations
MAMPU MAMPU
2 6
Entrust A Governing
Body To Champion Provide Incentive
Monitor & Drive The To Prosper The
OSS Development Of
Implementation OSS Solutions
MOE MOSTI Attorney General
3 4 5
Continuous
Train And Develop Promote Creativity Development of Policies
Human Resource And Innovativeness & Legal Direction To
To Support OSS Via R&D To Harness Encourage Utilisation &
Implementation Competitiveness Production Of OSS
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8. OSS Master Plan
- Implementation Road Map -
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9. OSS Master Plan
- Where Are We Now -
Laying the Early Accelerated Self
Foundation Adoption Adoption Reliance
SHORT TERM (0 - 2 years) MID TERM (2 – 5 years) LONG TERM ( > 5 years)
We Are Here Moving forward
A long-term project
Short-term successfully laid the foundation
Accelerated Adoption in progress within The Ninth
Malaysian Plan (2006-2010)
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10. OSS Master Plan
- Open Source Competency Centre (OSCC) -
OSCC established in
2004
OSS reference centre
for agencies
Services provided:
OSS Training &
Certification
OSS Promotion
Technical Support
R&D
Consultancy
Collaboration
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11. OSS Master Plan
- Smart Partnership -
OSS Economy
Sustainability
Model
Leverage on existing
resources
The delivery of OSS
Solutions and
Services achieved
through active
engagement via
OSCC as the bridge
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12. Phase II Achievements
OSS Policies, Standards & Guidelines
OSS Implementation Malaysian Government Web Application OSS Reference
Guidelines Interoperability Guidelines Architecture
(2008 edition) Framework for
OSS (MyGIFOSS)
(2008 edition)
All documents are downloadable from
http://opensource.mampu.gov.my or
http://www.oscc.org.my
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13. Phase II Achievements
-R&D-
OSCC R&D Products For Use by Government Agencies:
● MySpamGuard (ver 2)
● MySurfGuard
● MyNetWatch (ver 2)
● MyMeeting
● MyWorkSpace
● MySurveillance
●
Available to ALL
government agencies
● Product training provided MyWorkSpace
● Product website available
● Contains Guides, FAQ,
Links, Source Codes
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14. Phase II Achievements
-R&D-
Portal and Knowledge Bank Enhancement
Knowledge Bank links Public Sector, R&D and Business communities
To build and sustain the OSS ecosystem
Built new Community of Practice (CoP) platform
Upgraded OSS Portal
Enhanced Knowledge Bank
Developed and implemented e-Marketplace
Knowledge Bank enhancement
Upgrade to user friendly system for knowledge sharing
General users
Developers
Examples of information resources
Collaborative workspaces (wiki, discussion, files)
Collection of case studies
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Master List of OSS adoption andPerancangan Pengurusan Malaysia
Unit Pemodenan Tadbiran dan OSCC product utilization
15. Phase II Achievements
-R&D-
Upgraded OSS Portal Enhanced Knowledge Bank -
Users
Enhanced
Knowledge
Bank - Developers
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16. Phase II Achievements
-R&D-
e-Marketplace
To facilitate OSS demand and supply requirements
Government Agencies to post service and support requests
OSS service providers to post and supply services
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17. Phase II Achievements
-R&D-
OSS Development Toolkit
The OSS Development
Toolkit is a collection of
OSS tools suitable for use
in Windows environment
and intended to be used
for application
development.
The goal is to provide
alternatives to proprietary
tools and to help
developers in finding the
right ones easily.
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18. Phase II Achievements
-R&D-
Advanced Virtualization Facility
(AVF)
A service to agencies with hardware
or expertise constraints to 'test drive'
OSS solutions
Accelerates buy-in of OSS solutions
by agencies
Online request form at
http://opensource.mampu.gov.my
Sistem USAHA – MIS for top
management
Government Initiative Information
System developed within 3 weeks
Replicable to other agencies
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19. Phase II Achievements
- OSS Competency Development -
OSCC Phase II Training
30,000 public sector staff
and community trained
745
from OSS projects
323
4199 PTM trained (till September
2008) by OSCC
1934 trained in Phase II
433
SUK Terengganu Bestari.Comm
433 community centres 20193 public
servants and community trained
OpenOffice.org OSCC Product Programming System
K-Perak - 6338 public servants and
community
SUK Kedah has trained 1900 staff
on OpenOffice.org since 2003
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20. Phase II Achievements
- OSS Certification Program -
● OSCC Certification Standards introduced
● Certify and benchmark OSS skills in Public Sector
● Certifications for 2008
● Certified Linux Administrator 01 (CLA01)
● 19 Sept 2008: Certification Review Committee (ComRC)
reviewed CLA01
● 13-24 Oct 2008: CLA01 training at INTAN
● 17-25 Nov 2008: CLA01 training at OSCC
● Certified Linux Administrator 02 (CLA02)
Training scheduled for December 2008
●
● Certifications planned for 2009
● Certified OpenOffice.org / Linux (COOOL)
● Certified Open Source Web Developer (COSWD)
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21. Phase II Achievements
- OSCC Newsletter & Benchmarking Report -
OSCC eNewsletter
Published monthly
Latest information on:
OSS Adoption Trend and Figures
Seminar/Events
Latest OSS Development for all Public Sector
Agencies
OSS Migration
Benchmarking Report
Published quarterly
Contains performance benchmarks of
various OSS solutions
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22. Phase II Achievements
Communication & Collaboration
Countries seeking collaboration with
OSCC
South Africa
Saudi Arabia
Collaboration with industry through:
Industry Participation Plan (IPP) /
Workshop
ODF Olympiad
Chinese Chamber of Commerce
Collaboration with universities:
OSS IPTA/Polytechnic
Development Committee
OSS ICT IPTA Committee
INCOSSH 2008 Conference
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23. Phase II Achievements
OSS Adoption
Government Agencies adopting OSS
Malaysian Government Open Source Software Adoption
Number of Agencies (By Year)
350
327
300 Total
Implementations:
250
200
936
No. of Agencies
163
150
131
100
92
50 51 1208% increase
25
0 since 2003
04
05
06
03
07
08
20
20
20
20
20
20
Year
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24. Phase II Achievements
OpenOffice.org Usage in Agencies
No. Agencies Reporting Usage of OpenOffice.org
160
140 137 137 137 137
120
OpenOffice.org
107 107
100
86 86 87 89
No. of Agencies
85
80
68
63 64
60
47
40
Increase of over 90 agencies since announcement
32 32 32
28 28 28 of MAMPU OpenOffice.org Migration Policy
20
0
31/01/08
22/09/08
29/09/08
30/09/07
30/10/07
30/11/07
31/12/07
19/03/08
7/5/08
29/05/08
20/06/08
23/06/08
02/07/08
08/07/08
22/07/08
05/08/08
14/08/08
27/08/08
08/09/08
16/09/08
1/3/08
D at e
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25. Phase II Achievements
OpenOffice.org Planned Adoption
OSS Applications Considered In The Next 6 Months (as of Sept 2008)
250
Evolution
OpenOffice.org Firefox
200 OpenOffice.org
Joomla
OpenCRM
Compiere
Adempiere
No. of Agencies
150
Apache
Sendmail
Postfix
eGroupware
100 Zimbra
dotProject
Beowulf
VirtualBox
Xen
50
MySQL
PostgreSQL
Others
0
OSS Applications/Systems
Over 222 agencies planning to implement
OpenOffice.org over next 6 months
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26. Public Service Delivery and OSS
OSS widely adopted in Public Sector
50% of agencies use OSS currently
Reflects confidence and viability of
OSS solutions
Towards cost-effective public service
delivery
OSS can accelerate provision of quality
customer services
Reliable Content Management
System
Reduction in software licensing costs
Increase competency development
With help from source codes
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27. Public Service Delivery and OSS
OSS Case Study Awards
highlights public service
delivery achievements
Sistem Maklumat Vetrinar
Negeri Pahang (SMVP)
Faster permit processing
Sistem ICT e-Kerajaan
Bersepadu Negeri
Terengganu (T-eG)
One system serving multiple
communities
eSILA – Sistem Maklumat
Latihan On-Line (JPA)
Reduced waiting time for
scholarships
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28. Public Service Delivery and OSS
Effective service delivery with minimalist OSCC products and
services
MyMeeting
Online, paperless meeting management system
MyNetWatch
Active monitoring of ICT hardware resources against disruption
MyWorkSpace
Email collaboration suite for more effective communication
Advanced Virtualization Facility (AVF)
Facility for agency to testdrive OSS solutions remotely
OSS Development Toolkit
Cost-effective tools for in-house software development activities
Product training and implementation support provided to agency at no
cost Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
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29. Public Service Delivery and OSS
Green IT
Green IT efforts focus on using computing resources efficiently
Helping governments to protect environment
“ICT is responsible for 1 billion tonnes of “IT clearly contributes to
CO2 emissions each year” – Gillian Meron, UK energy consumption and
Cabinet Office Minister, September 2007 pollution, but also offers ways
to reduce environmental
impact.” – Gartner, April 2007
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30. Public Service Delivery and OSS
Green IT
Developments in IT hardware and software accelerated
Green IT initiatives
Energy efficient hardware in smaller footprint
Advanced resource management features in system software
OSS solutions further boosted Green IT efforts
No license fee
Many viable alternatives available
Easily downloadable from Internet
Support from community / vendor available
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31. Public Service Delivery and OSS
Green IT – Resource Consolidation
Computing resources not used
efficiently
“One server, one application”
trend
Increase in servers require
more power, cooling and
space
Increase in energy cost
Servers are under-utilized (Source: VMWare)
Virtualization can consolidate
server resources effectively Paying for unused
computing power !
Fully utilize server capacity
Reduce servers used
KVM, OpenVZ, VirtualBox
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32. Public Service Delivery and OSS
Green IT – Extend Lifespan
OSS can extend product lifespan
Source code included
Modifications can be made to support or interoperate with
older hardware technology
No risk against financial collapse of vendors or vendors
withdrawing support for product
Lightweight feature (no software bloat)
Older desktop/server with lesser resources can still be used
to run software
OpenOffice.org is able to run on desktops with 256MB
memory
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33. Savings
Known Savings
Total Estimated Known Savings (2004 – 2008) – Phase I & II
RM 32,692,000
OpenOffice.org and OSCC Products
●11,020 installed seats of OpenOffice.org in 19 agencies
● MySpamGuard installed in 74 agencies
● MySurfGuard installed in 40 agencies
● MyWorkspace installed in 20 agencies
Savings can
● MyMeeting installed in 26 agencies
be channelled
● MyNetWatch installed in 24 agencies
for more
customer
focussed
Other government projects
● OSS Infrastructure in 250 offices for SUK Perak (RM900,000)
projects
●OSS on every Desktop in MBMB (RM120,000)
●OSS for applications Perbadanan Memajukan Iktisad Negeri
Terengganu (PMINT) (RM700,000)
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34. Savings
Potential Benefits
Potential Savings of using OpenOffice.org and
MAMPU OSCC Products for all agencies
RM 868.8 Million
Number of Public Sector agencies nationwide = 720
Number of desktops in Public Sector = 500,000
License
Savings Per Savings (RM
No. OSS Solution Unit (RM) Million)
1 OpenOffice.org
a) Agencies 950 475
b) Schools (300,000 desktops) 80 24
2 OSCC Products
a) MySpamGuard (1 per agency) 35,000 25.2
b) MySurfGuard (1 per agency) 30,000 21.6
c) MyMeeting (1 per agency) 150,000 108
d) MyWorkSpace (Per desktop) 350 175
e) MyNetWatch (1 per agency) 50,000 40
TOTAL 868.8
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35. Conclusion
Agencies need to comply with the OSS policies,
guidelines and standards
Agencies should use OSCC products as much as
possible
Provide OSS training to staff
Future IT applications developed need to consider the
use of OSS
Deploy software that has cross-platform support
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36. Conclusion
Agencies to consider OSS solutions in implementing
their Green IT initiatives
Lower overall operational costs
Protect the environment
Agencies need to tap the OSS potential in their ICT
plans
Savings can be used for other projects
Increase effectiveness of public service delivery
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37. THANK YOU
OSCC Portal
http://opensource.mampu.gov.my
OSCC Mailing Lists (oscc-discuss)
http://lists.oscc.org.my
Contact numbers
603 83191200 (General line)
603 38191201 (Helpdesk)
Presenter:
Dr. Nor Aliah binti Mohd Zahri
aliah@mampu.gov.my
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