Web 2.0: Addressing Institutional Barriers

Web 2.0 and Library 2.0: Addressing Institutional Barriers Brian Kelly UKOLN University of Bath Bath Email [email_address] UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2006/ Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, Blogs, SMS, etc. is permitted providing distractions to others is minimised. This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) ili2006 tag used in del.icio.us

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 2.0 and Library 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 So we will all be deploying these services within our institutions. Are we?

Takeup Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This talks looks at approaches for avoiding the chasm

The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Barriers How do we go about addressing these barriers? (And should we – what if the concerns are legitimate!)

Nobody Likes Us - The Users' View ,[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier Do these comments ring any bells? If not, how can you be sure?

A Blairite Vision Of Control? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The rational for organisations to wish to introduce greater control mechanisms is understandable. But citizens / users may regard such measures as not also necessary and may tolerate some level of risk-taking. (And do any of the above "sex up" the information to achieve these goals?) IT Services Barrier X

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Barrier

The Problem With The Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Users Barrier

Addressing the Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Change

Need To Change Catch Phrases ,[object Object],[object Object],Wikis? IT Services says no Folksonomies? Library says no Skype? UKERNA says no Culture Change X Yer, but, no, but, yer Time to embrace the ambiguities acknowledged by Vicky Pollard Yer, like Wikis are well cool, but, OK so I copied my homework, but, like I always copy my homework Images from BBC Web site

Implement An Open Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using other's resources and service may be unpopular (job security, ideology, …). For example, should IT services host email, … when this can be outsourced? Cultural Change

Acceptable Use Policies (AUP) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Revisiting AUPs Proposal : An AUP is meant to work on behalf of an organisation, helping to ensure the effective use of IT by its users. An AUP should not be used as a control mechanism to prevent usage which IT staff may frown upon.

The Need For An AUPP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], Cultural Change

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Taking Risks Note that you also take risks in not providing a service! Will your users go elsewhere?

Safe Experimentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Piloting Web 2.0 Let's review how Web 2.0 was used at the IWMW 2006 event, June 2006. Slides taken from " Web 2.0: Behind The Hype " panel session

Encourage Enthusiasts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://bathsciencenews.blogspot.com/ http://bathlibpod.wetpaint.com/ Other examples of simple deployment areas are given in handout

Blogs ,[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.meanboyfriend.com/overdue_ideas/ http://iwmw2006.blogspot.com/ Why? Facilitates sharing of thoughts about event. Effort : None – the Bloggers are doing the work! Risks : They say nasty things; upset people; … Blogs Users Syndication

Wikis ,[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2005/wiki-test/ Why? Wikis have proved popular at other UKOLN events Why diversity : To allow us to gain a feel of different Wikis and their strength & weaknesses. Wikis Users Syndication http://iwmw-barriers.pbwiki.com/

Maps ,[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2006/maps/ Risk : What if Google go out-of-business? Response : What if local staff leave? What if other development work they should do fails to get done? Note : Northumbria have better examples APIs AJAX Mashups Syndication

Building A Community ,[object Object],[object Object],[object Object],[object Object],http://www.frappr.com/iwmw2006 Web 2.0 services such as Frappr, Blogger, MySpace, etc. allow Web communities to be easily set up (and may be particularly valuable to the 'Net Generation')

Del.icio.us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Tags AJAX Collaboration http://del.icio.us/gardnerr http://del.icio.us/url/cce31782b323dd77ab48f5ff54ead71c http://del.icio.us/lisbk/iwmw2006-web2.0-panel Tag misuse? Not needed in some areas (e.g. citation analysis, other people interests) So if misspelt still gain benefits.

Mashups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Syndication Why? Simple demonstration to encourage debate about the issues. Effort : Simple (fill in a Web form) Experiences : Superglu service not always available (so what, use Netvibes.com, PLEX, …)

Microformats ,[object Object],[object Object],Further information on microformats given in " An Introduction to Microformats " QA Focus briefing document no. 100" Web 2.0 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2006/sessions/kelly/ Tags Collaboration

Podcasts ,[object Object],[object Object],[object Object],http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2005/podcasts/podcast.xml Why? Gain experiences at popular technology; explore difference usages and technical and non-technical issues Effort : Non – work being led by workshop facilitator. RSS Users Syndication

Communications: Chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Too good to be true? Suspicious of anything this simple? See risk assessment page Users Collaboration AJAX Syndication

Communications: Sound & Video ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Issues : Technical difficulties; privacy; trust; business models; … Plans : Evaluate; reflect on issues & act accordingly; …

Wikipedia ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://en.wikipedia.org/wiki/IWMW Clean, stable URIs? Mashups, integration, annotation, etc. helped by use of clean (e.g. application independent) and stable URIs URIs Wikis Collaboration Note see advice provided to Museums community

Summary ,[object Object],[object Object],[object Object],[object Object],Conclusions

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions

Web 2.0: Addressing Institutional Barriers

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Web 2.0: Addressing Institutional Barriers