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IMPROVE THE QUALITY OF
YOUR LIVE CHATS WITH
CUSTOMERS
By
Ross Gilbert
www.live-chat-services4u.com
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

1
1.Visibility of the chat button.

• The chat button should be placed on your site
in such a way that it should not get mixed up
with other images.
• It has to be clear enough.

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com
2
2.Customize your chat window.

• Your chat window should show the emphasis
of your brand.

• It should go with your company color
standards.
• You can include graphics, icons etc.

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com 3
3.Prepare your staff well.

• Your live chat services staff should be well
prepared to handle the operator panel.

• They should be efficient enough in multi
tasking if they are handling phone calls as well.

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

4
4. Pages which bring in most queries need
your attention.
• You will always have to be attentive towards
the pages from which most queries or sales
are being generated.
• Keep an eye on them as to what needs
improvement.

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com
5
5. Remind phone callers of the live chat.

• It is a good idea to keep reminding phone
callers that you offer a live chat support
system.

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com
Presented By
Ross Gilbert
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

Working Hours – 9:00AM To 6:00PM
(EST US)
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com

7

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IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS

  • 1. IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS By Ross Gilbert www.live-chat-services4u.com www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 1
  • 2. 1.Visibility of the chat button. • The chat button should be placed on your site in such a way that it should not get mixed up with other images. • It has to be clear enough. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 2
  • 3. 2.Customize your chat window. • Your chat window should show the emphasis of your brand. • It should go with your company color standards. • You can include graphics, icons etc. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 3
  • 4. 3.Prepare your staff well. • Your live chat services staff should be well prepared to handle the operator panel. • They should be efficient enough in multi tasking if they are handling phone calls as well. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 4
  • 5. 4. Pages which bring in most queries need your attention. • You will always have to be attentive towards the pages from which most queries or sales are being generated. • Keep an eye on them as to what needs improvement. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 5
  • 6. 5. Remind phone callers of the live chat. • It is a good idea to keep reminding phone callers that you offer a live chat support system. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  • 7. Presented By Ross Gilbert www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com Working Hours – 9:00AM To 6:00PM (EST US) www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com 7