1. Executive Travel Management
Overview 2010
liz@lmcdirecttravel.com

2. Executive Travel Management
Overview 2010
liz@lmcdirecttravel.com

3. about lmc direct
& Executive Director Liz Costello has over 16 years experience managing:
* Complex and detailed business travel
* Company client events, meetings and conferences
* Financial roadshow logistics
* High-end luxury vacation travel
& Key company benefits you will receive
* No service fee per transaction
* Personal attention to individual’s travel preferences, from start to finish
* Creativity in providing travel and event solutions
* Upgrades and schedule improvements continually pursued while on the road
* Proven ability to manage multiple events, prioritize, switch gears and utilize
resources to meet deadlines
* Travel reports tracking costs and vendors sent monthly and quarterly
& LMC Direct’s industry knowledge is based on marketing experience from:
* Government Defense Industry
* Global Investment Banking and Asset Management
* Television Production Company

4. corporate travel planning
& Manage business travel for high level Executives
* Delivers pro-active and responsive personal service
* Itinerary options are creative, resourceful and cost conscious
* Listen to clients, build relationships and always mindful of industry confidentiality
* Clear communication flow with your staff and colleagues
& Ensure corporate travel arrangements are seamless and uneventful
* Attentive and aware for the duration of every trip
* Actively seeks schedule improvements and upgrades in accommodation
* Concierge level services provided for your convenience
& Adaptable and available to make adjustments for unforeseen circumstances
* Schedule changes require immediate solutions with efficiency and ease
& Availability 24 hours a day to ensure expectations are met every time
& Travel Profile
* Each travel executive is given a personal profile / interest form
* Personal travel information will be databased and personally remembered
* Accounting of all of frequent flier memberships and rewards memberships

5. value proposition
& Exclusive negotiated hotel rate examples for 2010
* New York’s Bryant Park Hotel $225, standard corporate rate: $325
* Pittsburgh’s Renaissance Hotel $159 club level, standard corporate rate: $279
* San Francisco’s new Intercontinental $229, standard corporate rate: $309
& Ability to “void” airline tickets within 24 hours, without any penalty or charge
& ABC Premier Corporate Global Hotel Program
* Over 30,000 properties offer deep discounts, upgrades or special amenities
* Block space program at over 1,000 hotels, your solution when hotels are sold out
& Choice member of Virtuoso, a luxury travel consortium for the most elite properties
& Airline booking technology - Apollo/Galileo inside availability and efficiency tools
* Best Buy Quote and Cornerstone Travel Management Program
* Agency affiliation with Travel Leaders and Tzell Travel Group
& Exclusive airline relationships, discounts and upgrades based on availability
* Business to First class upgrades on most major carriers
* Discounted fares on Shuttle Flights (BOS, LGA, DCA, PHL)
& Exclusive negotiations continuously pursued based on your company’s travel trends

6. meetings & conferences
& Meeting Planning
* Agenda preparation, presentation creation and communications focal person
* Knowledgeable of all details required for smooth execution of logistics
* Proven success in business hotel negotiations
* Travel coordination for people originating all over the world
& Conferences
* Event content and program development
* Analytical understanding of your desired investment
- Creative and strategic to invent unique experiences within budget
* Internal and client event coordination with implementation of themes
* Ability to manage logistics from a distance or as onsite coordinator
* Contract negotiations with airlines, hotels, tour operators, and special event
venues
& Industry Trade Shows
* Increase market awareness
- Create strategies, budgets, themes and marketing material
* Manage sponsorships and speaking engagements

7. special event planning
& Meetings, retreats, and other events are treated as an integral part of your
business and a reflection of your organization
& Events can define a company or the individual, stimulating and focused content
is essential
& A plan tailored specifically to your needs understanding the desired investment
& Innovation, resourcefulness and creativity go into every detail to ensure it is a
unique and personalized experience
& Deal Closing Celebrations
* Special dinners, sports venues and getaways for your company’s clients
* Apprised of the type of events industry leaders and competitors are hosting
* All meeting planning services are applied to ensure seamless execution
& Financial Roadshows
* Intense meeting schedules with numerous investors in short periods of time
* Propensity for last minute changes are understood
* Additional concierge services provided on request

8. spouse management
service
& SMS is a concierge level service for Executives
& Database of executive’s "significant others" important information
* Maintain records of the important dates, such as birthdays, anniversaries,
special occasions and travel interests
* Research the best travel deals or events that coincide with these occasions
& Research and deliver suggestions to the executive for a "special surprise" for those
important dates
& Special getaway for the executive and spouse will be booked without the painful
time, research and expense normally incorporated in extensive personal trips
& Reminders of upcoming important dates will be sent to executives and still remain
confidential

9. personal vacation
planner
& Take advantage of corporate levels of travel and extend services to individuals
and their families
& Coordinate for the family without losing special rates and efficiency received in
business travel
& For family members traveling in conjunction with business trips, travel seating and
accommodations are coincided
& Joint trips can be booked together and billed separately to minimize any chance
for error in the travel coordination
& Profiles will be databased for executives and their families
*Accommodations, diet, travel, activities, other requirements and preferences
& Exclusive weekly vacation package “deals” offered for LMC Direct through Carlson
Wagonlit Travel Network
& Personalized destination suggestions are provided by listening and truly
understanding your needs for a particular vacation