Evaluation Sustainability presentation at the 2nd annual LLiSA conference

1. http://vimeo.com/12357663
1

2. http://www.newsweek.com/feature/2010/the-world-s-best-countries.html
01/03/2011 2

3. Evaluation, Sustainability, Quality
Management
in Relation to the Context and Situation
Lessons learned from:
▶ Active and Healthy
Ageing in EU
▶ Lessons learned in
Japan, Taiwan and China
▶ Laurea LivingLabs – Unit
of Excellence: FAO/UN
initiative
▶ European Network of
LivingLabs – criteria &
PPPP initiative
3/1/2011 Laurea University of Applied Sciences 3

4. EUROPEAN COMMISSION
DIRECTORATE GENERAL FOR RESEARCH & INNOVATION
Directorate C - Research and Innovation
Unit C.1 – Innovation Policy
Platform Breaking Down Barriers Between Key Players at Regional Level
Laurea LivingLabs Network with the Helsinki - Uusimaa region as
an open innovation ecosystem based on human centric RDI
European Innovation Partnerships – meeting societal challenges and reinforcing
competitiveness
Simulation Seminar for ERAC regarding the pilot "Active and Healthy Ageing”
Ways of identifying and tackling obstacles to Innovation
Tuija Hirvikoski, PhD
Director| Laurea University of Applied Sciences| Internationalisation of RDI | ENoLL council member and co-ordinator of the thematic domains | Sendai-
Finland Wellbeing Centre steering group member |
| Tuija.Hirvikoski@laurea.fi | www.laurea.fi | http://www.openlivinglabs.eu/ | http://vimeo.com/16424693| http://sendai.fwbc.jp/en/index.html |
22nd of February, 2011
Berlaymont building, room Schuman, 200 rue de la Loi, Brussels

5. New Collaborative Innovation Paradigm, Why?
• due to the multi-layered, • apart from new
multidisciplinary, multi- technologies and
sector, multi-stakeholder
products, we also need
complexities
new production and
• we need to improve the
effectiveness and impact of consumptions that will
policies, programmes and renew local and global
projects services, markets and
industries and we want
to effect human
behaviour
3/1/2011 Laurea University of Applied Sciences 5

6. New Collaborative Innovation Paradigm
How?
LivingLabs =
enlarged Triple Helix model & open
Research, Development and
Innovation (RDI) infrastructures and
methodologies
Learning and Co-Innovating for
Development
local, regional and cross-
boarder collaboration
addressing the grand
challenges Hirvikoski (2009)
3/1/2011 Laurea University of Applied Sciences 6

7. Lessons learned from EU
Active and Healthy ageing
wanted because of
• system level thinking, • fragmentation of the
market /non-existing
holistic and systemic
market
solutions
• overlapping RDI
• capacity to orchestrate • need to boost the
and scale the transformation of the
innovation up from the professionals‟, clients‟ and
local level to the citizens‟ behaviour
national/system level • to boost societal innovation
3/1/2011 Laurea University of Applied Sciences 7

8. Lessons Learned in Japan,
China and Taiwan
• Sendai-Finland • Cultivating Talent and
Wellbeing Centre Transformation of the
• from push marketing Innovation Ecosystem
towards open RDI across of Taiwan
Finnish &Japanese • high tech
stakeholders
• people driven (Biking
• Active Ageing in and social media in a
Shanghai Hakka community)
• systemic, holistic • integrating tradition and
solution across 16 high tech (Dharma
Finnish companies and Drum)
Chinese authorities
3/1/2011 Laurea University of Applied Sciences 8

9. Kanter (1988) Innovation is most likely in
organizations that
(a) have integrative structures,
(b) emphasize diversity,
(c) have multiple structural linkages inside and outside
the organization,
(d) have intersecting territories,
(e) have collective pride and faith in people‟s talent,
and
(f) emphasize collaboration and teamwork.

10. Type of, radicalism of and maturity
of innovation, e.g.
TH2009

11. Laurea with multiple Centre of
Excellence awards
in the Helsinki Metropolitan Area
Cultivating Smart Living Talents in
Higher Education
International Forum on
Smart Living Summer School Initiatives in Asia
Tuija Hirvikoski, PhD, Laurea University of Applied Sciences
European Network of Living Labs, co-coordinator of the thematic domain
January 14, 2011
Taipei, Taiwan

12. Smart Living/Cities
Challenges and Solutions in the rapidly
changing world
1. What is needed for smart living in smart cities?
2. What kind of an innovation process are we taking
about?
3. Abilities and skills needed? (Professionals and
students)
4. Challenges for higher education (and
other stakeholders....)
5. The future in the world without
borders
January 14, 2011, Taipei , Taiwan International Forum on Smart Living Summer School Initiatives in Asia Tuija Hirvikoski 12

13. About the Smart
City Solutions
based on Industrial
University
collaboration
See the
Helsinki Smart City
Showcase
http://vimeo.com/16424693
and
http://www.openlivinglabs.eu/
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14. The current status and the future trend on smart
living education
ENoLL, European Network of LivingLabs
▶ http://www.openlivinglabs.eu/
▶ http://www.openlivinglabs.eu/news/enoll-5th-wave
▶ http://vimeo.com/17515676
▶ http://www-sop.inria.fr/teams/axis/LLSS2010/ecoleLL/
Laurea Learning by Developing (LbD) model with the best employment rate.
FINHEEC: “the model can set an example for the whole Finland”
▶ The Finnish Higher Education Evaluation Council http://www.kka.fi/index.phtml?l=en&s=82
Laurea University of Applied Sciences International Advisory Board
▶ http://www.laurea.fi/internet/en/03_information_on_Laurea/02_group/06_News/97_2010/International_experts_invited_as_Laurea_s_Honorary
_Research_Fellows/index.jsp
and compared to what was learned from the colleagues in ITRI (i236), III,
and The Talent Cultivation Program for Smart Living Industry
• INSIGHT Suan-Lien Elderly Centre (Prof. Lin and Prof. Kang) – Care home LL
• Touch Centre (Prof. Jeng and Prof. Yang) Showroom & future learning environment LL
• Eco-City (Prof. Lin) Biking and social media supporting economical, social and cultural
development in rural area
January 14, 2011, Taipei , Taiwan International Forum on Smart Living Summer School Initiatives in Asia Tuija Hirvikoski 14

15. Harvesting Results
|Virtual Elderly Care Services | A Guardian
Angel for the Extended Home Environment
| DiYSE | CaringTV | Clinic Art & Encounter
Art | Active Aging |Express to Connect
(E2C) | Polar heart rate monitoring devises
| Helsinki Metropolitan Entrepreneurship
Academy | Radiology and Laboratory
Service System | Senior Trainer |
Konkkaronkka | Sendai-Finland Wellbeing
Centre | Nordic Walking in Japan | 250 new
companies in social service and healthcare
sector

16. Laurea’s Operating Environment
• the Greater Helsinki Metropolitan Area produces
approximately 50% of Finland‟s gross domestic
product
• Uusimaa region consists of urban and rural areas
• The social and health care sector is strongly influenced by demographic changes and
struggling with the challenge of ensuring equal services for rural and urban areas with
limited budgetary conditions. The ageing population, long distances and the possible
lack of qualified work force are common challenges in particularly in the archipelago
• In its operating environment, Laurea is specializing
in service innovations and focusing on regional
development of the metropolitan area
Helsinki Smart City Showcase
http://vimeo.com/16424693
16
3/1/2011 Laurea University of Applied Sciences

17. Laurea’s LivingLabs Network
and the partners in the Uusimaa Region
Medical and Care Strategic Intent 2015:
Simulation Centre
In 2015 Laurea will be
an internationally
Hospital Area User Driven Innovation acknowledged
Hyri and TechVilla Centre
university of applied
sciences specializing
in future expertise
and regional
development in the
Service Innovation and
Design Lab metropolitan area.
Care Innovation
and Design Hub
The focus of the LivingLabs is on welfare,
Otaniemi Uusimaa Regional knowledge intensive business services, security
Marketing Council
and social responsibility. The basis for Laurea’s
Culminatum HUS, THL
R&D&I is a holistic view of well-being which
Active Life Village CKIR /Aalto provides sustainable direction for businesses and
Forum Virium for the development of entire service systems
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18. Learning by Developing (LbD) with an open RDI Ecosystem =
Laurea LivingLabs
Institutional Strategic Business Execution Design Personal
enviroment environment environment
professional development enviroment environment meanings
orchestration
table
Political Enablers Utilizer Developer
guidelines
New Technologies, products, services, User
New production and consumption
spin-offs,
User behavior transformation
renewal of markets, industries and societies

19. LbD = student-centric research and
development work integrated into
learning
• LbD is a system of learning and human development that
mobilizes and harnesses human creative talent en masse. It is a
learning system that integrates education with research,
development and innovation operations (RDI); consequently, it
fuels our collective creativity. In addition, it provides each
student the tools to develop and utilize his or her creative
talents fully in order to generate a livelihood for him or herself
and to foster productivity for society as a whole
• http://www.laurea.fi/internet/en/031_quality/01/05_development/02_operational_development/05_benchm
arking_evaluation_audit/centre_of_excellence_evaluation_2009.jsp
La http://www.slideshare.net/tuihirv/laurea-living-labs
January 14, 2011, Taipei , Taiwan International Forum on Smart Living Summer School Initiatives in Asia Tuija Hirvikoski 19

20. Learning by Developing – a
Unique Way to Study
• The working life oriented learning method Learning by
Developing is a pedagogical innovation developed by Laurea.
• The LbD -projects are conducted in partnership
with the world of industry and commerce, which
means that authentic workplace issues are
selected as subjects of studying.
• For students LbD is a new way to get the
competence needed in working life: they grow
from learners into experts with excellent
employment opportunities within their specific
fields.
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21. Feedback on Laurea Centre of
Excellence (FINHEEC)
• The students„ participation in R&D has been raised to a new level,
so that they are now the main activating forces in the process
• supported by Laurea's management and it is purposefully developed
throughout the organisation
• a vision-based management model - incentivising for staff -
communities of experts based on the interests of the parties
involved
• a regional operator and partner in the metropolitan area - in
continuous interaction with the environment
• many of the articles and conference presentations have involved
students
• Laurea has determined the core competences included in all of its
degree programmes, taken into account the context of each degree
in curriculum development, and improved competence evaluation
procedures
3/1/2011 21

22. Feedback on Centre of Excellence
• Laurea has defined its core competence in relation to the operating
environment's competence needs in terms of areas of focus, from which it has
also derived the core competences for each degree programme
• The Learning by Developing core process strives to bring together employers
and the workplace, employment-related research and development, and
learning. Student-centric R&D is the connecting link between Laurea's three
main tasks, when the students' projects are aimed at developing employment
in the local region.
• In feedback, students especially mentioned the possibility of doing the right
tasks in projects, and the appropriateness of their studies. Another strength
that was mentioned was the improvement of team work and interaction skills,
although imbalances in the degree of participation appear to be a challenge
for teachers to tackle in the active student community and the commitment-
demanding study model.
• One of the particular strengths of R&D activities at Laurea University of
Applied Sciences is the role of students as central actors and takers of
responsibility.
3/1/2011 22

23. Feedback on Centre of Excellence
• Despite the strong emphasis on R&D, theory and practice are well balanced
in the education. Student-centric R&D is particularly well suited to
universities of applied sciences, and Laurea can set an example for the whole
of Finland.
• The generally high level of results indicates that student-centric R&D is a
good choice for pedagogy
• Laurea produces the highest number of ECTS credits from R&D. In addition,
the students' participation in publication, project preparation and even
project management activities proves that they are central actors in Laurea's
R&D operations.
• Other strengths are Laurea's open interaction with its operating environment,
its agility in responding to the needs of the environment, and the apparent
functionality of its management model.
3/1/2011 23

24. Shared leadership based on interaction
Leaders and professors provide Crewmembers (staff and students)
• an empowering vision and • participate into the interactive
meaningful storylines leaderships e.g. by forecasting,
• support and trust those with ideas proposing, carrying the
and an entrepreneurial anxiety and responsibilities
capabilities to make the ideas to • are curious about opportunities and
work in reality search for solutions
• create platforms and trust based • empower their peers and leaders
opportunities for collaboration and
co-creation
True transformations evolve organically: new innovations emerge, new
systems of technology and infrastructure are put in place, and new patterns of
living and working gradually take shape and begin to remake the economic
January 14, 2011, International Forum on Smart Living Summer
Taipei , Taiwan School Initiatives in Asia landscape. Tuija Hirvikoski 24

25. New Collaborative Innovation Paradigm, How?
Cross-boarder collaboration
In the world without boarders, the diversity of cultures, technologies
and business models nurtures innovation and learning
New opportunities emerge whilst ideas, knowledge and innovation
travel from country to country

26. New Collaborative Innovation
Paradigm. How?
European Network of Living Labs
(ENoLL) was founded in 2006 under
the auspices of the Finnish EU-
presidency
• contributes to the creation of a
dynamic, multi-layered and
multidimensional, future European
innovation ecosystem
• supports co-creative, human-centric
and user-driven research, Hirvikoski (2009)
development and innovation in order
to better cater for people‟s needs
All current 212 Living Labs listed on
www.openlivinglabs.eu/livinglabs
3/1/2011 Laurea University of Applied Sciences 26

27. Average growth of turnover in Danish firms, 2005-2007
(Source: Fora & Statistics Denmark, 2010)

28. New Collaborative Innovation Paradigm
How?
The long term vision on Public- Europe as a dynamic, multi-layered and
Private-People Partnerships (PPPP)
multi-dimensional European Innovation
for user-driven open innovation
includes: Ecosystem
• Living Labs as Open Access
Platforms for Smart Cities and
Regions
• Alliances with Local Authorities to
integrate Living Lab Innovation and
Sustainability Policies
• Cross-border and Cross-Thematic
Cooperation addressing the grand
challenges of our time
• Large-scale User Behaviour
Transformation through Social and
Societal Innovation
3/1/2011 Laurea University of Applied Sciences 28

29. European Union
Living Lab Partnerships
City- and Regional
Governments
Social Networks
Citizens Groups
International Organizations
FAO, UN, World Bank, OECD
International Partnerships
with Living Labs in other Regions
Universities
Research Institutions
SMEs
ICT Industries

30. The ENoLL 5th Wave
of Membership
Jesse Marsh
5wave Coordinator
3/1/2011 Laurea University of Applied Sciences 30

31. ENoLL: a Legal Entity
A non-profit association established under Belgian law –
AISBL
General Assembly of Effective Members
Elected Council of max 21 Members
President, Vice-Presidents, Treasurers, Secretary
elected by the Council
Thematic Domain Networks, Working Groups, etc. open
to participation by all members
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32. Membership in ENoLL
Adherent members
▶ Living Labs having passed an Wave evaluation
Effective members
▶ Adherent members having paid a membership fee
Associate members
▶ Non-LLs (eg University, public authority, etc.) paying the
membership fee
An administration services fee may be introduced as of
2011
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33. Pre-registration
Send an email to info@enoll.org stating
▶ Organisation name
▶ Web address
▶ Applicant country
▶ Contact person details
You will receive a unique registration number and the
official Membership Application Form
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34. Evaluation process
Evaluation teams constituted from ENoLL members and
LLs
3 members per team from different countries
Proposals divided by team excluding represented
countries
Team Leaders collaborate to ensure common criteria
X-Team cross-evaluates to ensure coherence
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35. Submission
Max 8 pages, max 1 Mb pdf, no annexes
Send to 5wave@enoll.org
Deadline: 15 March 2011, 24:00 hours CET
Submission constitutes:
▶ Expression of interest to join ENoLL AISBL
▶ Permission to ENoLL to hold data for evaluation purposes
▶ Permission to ENoLL to make information public unless
otherwise notified by 15 March 2011
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36. Application Form
Basic facts
Membership motivation
Description and characteristics
Organisation
Openness
Resources
Users and Reality
Value
Direction and Plans for the Future
01-03-2011
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37. Evaluation Criteria
Proposals are then evaluated against 20 criteria grouped
into 5 categories
▶ Organisation
▶ Openness
▶ Resources
▶ Users & Reality
▶ Value
No targets, no quotas: proposals evaluated strictly on
merit
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38. Enoll- Evaluation Criteria
• Evidence of co-created values from research,
development and innovation
• Values/Services offered/provided to LL actors
• Measures to involve users
• Reality of usage contexts, where the LL runs its
operations
• User-centricity within the entire service process

39. Enoll- Evaluation Criteria
Full product lifecycle support - capability & maturity
LL covers several entities within value-chain(s)
Quality of user-driven innovation methods and tools
Availability of required technology and/or testbeds
Evidence of expertise gained from the LivingLab
operations
Commitment to open processes
IPR principles supporting capability and openness

40. Enoll- Evaluation Criteria
• Openness towards new partners & investors
• Business-citizens-government partnership –strength &
maturity
• Organization of LL governance, management & operations
• Business model for LL sustainability
• Interest and capacity to be active in EU Innovation system
• International networking experience and capability
• Channels (web etc) supporting public visibility and
interaction
• People/Positions dedicated to LL management& operations

41. Selection and announcement
Evaluation results submitted to ENoLL Council for
validation and final decisions
Candidates informed of evaluation results at least 30
days prior to official announcement
Launch event scheduled 16 May in Budapest under the
auspices of the Hungarian Presidency
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42. Summary
Pre-register via email to obtain the registration number
and Application Form
Submit the completed application by
15 March 2011
Complex yet transparent and accountable evaluation
process taking over one month
Official launch of successful new members at Hungarian
Presidency event in Budapest
01-03-2011
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43. For further information
ENoLL Portal at www.openlivinglabs.eu
▶ In-depth description of ENoLL: organisation, working
groups, membership, etc.
▶ Info and FAQ section on 5° Wave call
▶ For ENoLL members, access to dissemination kit to
promote the 5° wave
▶ For everyone, subscription to the ENoLL newsletter for
the latest updates
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44. Thank you for your attention
Jesse Marsh, 5° wave coordinator
Álvaro Oliveira and Mikael Börjeson, Task Force core
group
Pieter Balloon and Anna Kivilehto, secretarial support
The ENoLL evaluation team
info@enoll.org
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45. PROPOSED PRINCIPAL PROCESS
for the evaluators
- Reviewers download all (~18) applications assigned to his/hers team
from web (see above)
- Review team first checks the eligibility criteria for each application.
- Each reviewer reads and grades their applications (each appl graded
by three reviewers).
- It is recommended to use the review result template (principals from
Jesse) in 4WB sheet "Grade"
- The team compiles results from all three reviewers and fill in the
result in sheet "Appl"
- The entire workbook with filled in EligCriteria and Grades (5 Cat/appl)
is sent to me by 23 Feb.
- Please "channel" remarks/questions to me via your team leader.

46. Apollon - Homecare and Independent Living
Experiences of SMEs
▶ Evaluates the different services in another country – forces to
re-think the initial business case
▶ Provides a “lessons learned” in transferring or setting-up
cross border Homecare and Independent products – better
value proposition and better product fit
▶ provides opportunity to discuss the Health care eco-system in
another country to identity different needs and to explore
new business opportunities
▶ provides insights into the requirements and operational issues
related to transferring products to other markets outside the
base market
Innovating, Televic

47. Connecting the Dots of Excellence across European and
Asian Aging Societies
Elderly Welfare Promotion Group, National Taiwan University INSIGHT
Suan-Lien Living Lab
Innovations of Long-Term Care Services for the Elderly
in Chuncheon,
Hallym University, Korea

48. Connecting the Dots of Excellence across
European and Asian Aging Societies
Comparative research
City/region level Northern
East Asian civic
analysis European
societal model
scaling up the results welfare model
to the system level
=> new products, services and solutions to be scaled up from the
micro level to the system level and to the global market
What is the role of the citizens, users, and people ?
How does the public, private, people partnership evolve?
LivingLabs/Testbeds role?

49. Pre-Commercial Procurement Good Practice
Procure R&D in steps (solutions, prototypes, test
series) to reduce the risk and give SMEs a
chance
Risk-benefit sharing with Suppliers
Competing development with multiple Suppliers
Sharing R&D costs with other Procurers

50. PPPP for Active and Healthy Aging –
evaluation of inputs, process, results,
impacts
Action Through a Policy
Mix
Improving Co-ordination
of Key Players
Europe as a dynamic,
multi-layered and
multi-dimensional
Innovation Ecosystem:
impacts
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51. Lessons Learned - Action Through a Policy Mix
- enabling health and social care policy, educational policy,
industrial and innovation policy (management by vision,
evaluation and incentives)
integration of education and RDI to foster motivated professionals
integration of bottom-up (demand and human driven, self-organising)
and top-down (scalable, transferable solutions) approaches
parallel incremental development and systemic paradigm sift of
active and healthy aging (care systems, health behaviour, societal
innovation etc.)
enhancing innovation in pre-commercial public purchasing processes
& sustainable urban innovations through multidisciplinary R&D
cooperation (as The Innovative City® Program)
simultaneous innovative procurement and support for growth
companies => business expansion, generates new job opportunities
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52. Lessons Learned - Improving the Coordination of
Key Players by PPPP
• enabling structures and platforms (LivingLabs) to address
the multi-stakeholder, multi-layer, multi-disciplinary, multi-
sector complexities => effectiveness and impact of policies
• proactive platform activators => trust, coherent value
bases, good collaboration among stakeholders => strategic
agility
• empower the elderly, citizens, care professionals and
students => innovative solutions & diffusion of innovation
• connect the dots of excellence across European and Asian
aging societies

53. Scaling up the PPPP model: Europe as a dynamic,
multi-layered and multi-dimensional Innovation
Ecosystem - Consequences
- involves creative and motivated professionals and citizens
to the development of Active and Healthy Ageing solutions
and the transformation of behaviour
- creates innovative solutions from the micro to the most
macro level of the Active and Healthy Ageing systems
- decreases innovation obstacles
- boosts Europe as a lead market of Active and Healthy Aging
- boosts new spin-offs and supports growth companies
- gives companies an opportunity to grow in the emerging
Asian (global) markets
- generates meaningful new jobs
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54. Thank you
Image Tuija
January 14, 2011, Taipei , Taiwan International Forum on Smart Living Summer School Initiatives in Asia Tuija Hirvikoski 54