How can we collaborate with people to help them build their resilience? Get under the skin of the culture and the lives people live. Identify people’s feelings and experiences of community and understand what people think is shaped by different values and by the environment and infrastructure around them. The future of collaboration could bring many opportunities but people find it more difficult to live and act together than before. How can we help people…and communities build their resilience? Understand people’s different situations and capabilities to develop pathways that help them build resilient relationships. Help people experience and practice change together. Help people grow everyday practices into sustainable projects. Turn people’s everyday motivations into design principles. Support infrastructure that connects different cultures of collaboration. Build relationships with people designing in collaboration for the future…now.

1. How can we co-design a programme that helps
staff develop & apply cooperative behaviours?

2. People’s motivations to learn are
shaped by their values & needs

3. Lambeth Policy & Communications commissioned
University of the Arts to understand how
commissioners & service managers learn…
…They then developed ideas and a prototype
called the Lambeth Challenge that built on these
insights to create an interactive learning
experience that helped people work more
effectively

4. Our user research asked
commissioners…
What are your
daily activities?
How do you
currently do the
work?
What would be
better about how
you do this?
What does co-
operative
behaviour mean to
you?
What does co-
operative working
mean to you?
Have you done
any training or
learning already
on this?
What strengths or
needs do you
think are required
in the community?
How do you
currently prepare
for interacting
with the public
How do projects
work?

5. Our user research asked service
managers…
How is it working with
commissioners?
How long have you
been working
Do service managers
and commissioners
work together?
What’s the process for
you working together?
What are the barriers or
frustrations you
experience working
together?
How long have you
been working?
Why did you start
working here?
What were you taught
or told about
cooperative behaviours
when you joined?
Does the council
provide tools that help
to work and behave co-
operatively?
What knowledge do you
already have about co-
operative behaviours
Have you worked on the
co-operative projects?
How do you best learn?

6. How important are different
stakeholders?

7. How would staff use the learning?
Identify the
need
Finds a
method/case
study
Uses the
guide
Accesses
training
Shares
learning
Reviews
performance

8. How can the methods help people
want to learn?
See Principles for Learning

9. What is critical for the learning to be
effective?
Environment
Time
Relevance
MotivationSupport
Application
Accountability

10. People want to learn…
…through doing
…with and from others
…from challenging and being challenged
…from the environment you're in and discover
…from success of others and your failures
…over time

11. How can people learn from each
other?

12. How can we co-design ways of motivating staff
to deliver projects which demonstrate
cooperative behaviours?

13. Learning style Description
Making A “collaboration challenge treasure hunt or orienteering event where local people can give information about clues
1 task 100 different results
Learning sets of peers where they bring a project to co-produce it
Experiencing Interactive Open Works theatre
Role play cooperative behaviours
Visual Vox pops to share the experience of learning
Comic illustration handbook of ways to speak in situations that demonstrate cooperative behaviours
Physical Conversation hub – room where conversations between commissioners and citizens can take place
Place to display examples and ideas
Mascot that diverse group need to care of
Social Randomised coffee trials
Resident commissioner buddy system
Staff go speed dating with people in the community
Forums to share learning and failure
Experiential Work shadowing someone working on cooperative projects
Event outside to an adventure park to break down barriers
Commissioners to be able to work in a community organisation regularly
Team swaps
Fun day once a month
Text Incentive adwords
“We are Lambeth” yearbook with different projects
Interactive diary set over several weeks
Incentives Awards for co-operative behaviours
Rewards for taking up learning opportunities
Star reward system
Selection of goof leaders
Awards for staff awarded by the community

14. In development…

15. Why are we developing this approach
in this way?
Helping people develop cooperative behaviours helps them improve their
performance and that of the organisation
Showing how the methods used in cooperative projects can help people
develop specific behaviours helps embed the learning
Helping people show how they’ve applied these behaviours helps them
and the organisation understand how (well) people are improving
Showing who has applied specific behaviours helps others find people
they can ask for advice and support

16. How can we meet people’s different learning
needs to improve their performance?
1. Get support or advice to help them carry out routine tasks
2. Get support or advice to help them carry out a new task
3. Identify examples of how behaviours are used in projects
4. Identify training to help them improve their performance
5. Go on a programme that helps specific cohorts develop their performance
6. Get specialist support for a project that tackles a strategic issue
7. Evidence how they’ve improved their performance
See Learner Journey

17. What are the best opportunities to
introduce learning?
At start of personal development planning
Just before appraisal
Just before start of project
Just before start of new job
Just after completing project
Just after completing job

18. How can the learning help those the individual
works with to achieve the outcome?
Marketplace & Residents
External Partners, Providers
& Service Users
Internal Partners & Other
Commissioners
Team
Commissioner

19. What can we create to help people
apply the learning?
Framework that can
help people see which
method/case study can
meet their need and
how they can progress
Methods that people
can use individually and
combine when
developing new
projects
Toolkit with methods,
case studies & stories
on how people have
used the methods
Workshops &
programme that can
help people make sense
of the learning and
apply it with others