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New Driving Forces in Asia
Asia Business Forum
London Business School
27 April 2013
Dominic Barton, Global Managing Director
McKinsey & Company
Topics for discussion

1 The rise of Asia

2 Seizing the opportunity

3 Personal story in Asia

McKinsey & Company

| 1
Five mega-trends reshaping the global economy
The great rebalancing

The productivity imperative

The global grid

Pricing the planet

The market state
McKinsey & Company

| 2
Incomes are rising in developing economies faster, and at a greater scale,
than at any previous point in history
Population at start
of growth period

Years to double GDP per capita

Country

Year 1700

United Kingdom
United States
Germany
Japan
South Korea
China
India

1800

1900

2000

Million
9

154

10

53

28

65

48

33

27

10

1,023

12
16

SOURCE: Angus Maddison; University of Groningen; Resource Revolution: Meeting the world’s energy, materials, food,
and water needs, McKinsey Global Institute, 2011

840

McKinsey & Company

| 3
Old Shanghai …

McKinsey & Company

| 4
… new Shanghai

McKinsey & Company

| 5
3 billion new middle class consumers
Global consuming class1
Billions of people
4.88

3.25

Sub-Saharan Africa
Middle East and North Africa
Central and South America
North America
Europe
Asia

3 billion

1.85

3.23
1.74
0.53
2009

2020

2030

1 Consuming class = $10 or more daily disposable income or $3,600 annual income (constant 2005 USD at purchasing power parity)

SOURCE: McKinsey Global Institute

McKinsey & Company

| 6
Emerging market consumption will be $30 trillion by 2025,
nearly half of global total
World consumption

Emerging market consumption in 2025

$ Trillions
Total

64

30

China
30

Emerging

8

India

3

38

Brazil

12

Russia

2

Mexico

1

26

34

Developed

3

Indonesia

1

Turkey
2010

2025

Poland
Other

SOURCE: McKinsey Global Institute

1
1
10

McKinsey & Company

| 7
440 cities in emerging markets will fuel nearly half of
the growth in global GDP through 2025

Emerging 440 (440 largest
cities in emerging markets)

Percent contribution to global GDP growth, 2010–2025
100% = $50.2 trillion
100

440 largest
emerging
market cities

=

47%

26

of global
growth
27

313 cities
in Asia
4
28

China
region

3

2

South Asia

Southeast
Asia

3

6

Latin
America

Middle East Eastern
Other
& Africa
Europe &
emerging
Central Asia regions

Developed
countries

Global
growth

Asian cities

In China, 15-20 MM people move to a city each year –
equal to adding New York City twice
SOURCE: McKinsey Global Institute Cityscope 2.0

McKinsey & Company

| 8
Middleweight cities in emerging markets will contribute
4.5x more to global GDP growth than emerging market megacities
Share of global GDP growth, 2007-25
Percent
100% = $54.9 T
Emerging market middleweight cities
(150 k-10 M people)

36

Emerging market
megacities
(10 M+ people)

8

Emerging market small
cities and rural

30

Developed economies

SOURCE: McKinsey Global Institute CityScope 1.1

26

Examples
Surat, Gujarat
West coast of India
4 million inhabitants
40% of India’s textile production

Pekanbaru, Riau
Island of Sumatra, western Indonesia
1 million inhabitants
7.3% GDP CAGR expected through
2030
Foshan, Guangdong
Southeast China
4 million inhabitants
China’s 7th largest city by GDP

McKinsey & Company

| 9
Cities can be grouped into clusters around a hub city – some clusters are
already economically larger than entire countries
2010 GDP for urban clusters
$ Billions

Urban clusters in China and their hub cities

527

Shanghai

Jingjinji

527

Switzerland

ChangchunHarbin
Liao central-south

Huhehaote

475

Jingjinji

Central

469

Belgium

Taiyuan

Guanzhong

Shandong Byland
Hefei
Nanjing

`
Yangzi mid-lower

Shandong

418

Chengdu

Hangzhou

Chongqing

Austria

Guangzhou

378

357

Changzhutan

Nanchang
Coast West

Kunming
Shenzhen
Nanning

SOURCE: McKinsey Global Institute

Shanghai

Guangzhou
(includes Foshan)

McKinsey & Company

| 10
Emerging market cities will become the leading consumer
markets globally – even for products catering to the elderly

2025
Rank

xx Emerging
xx Advanced

Elderly, higherincome consumers

Young entry-level
consumers

Laundry care
products

Municipal water
demand

1

Shanghai

Lagos

São Paulo

Mumbai

2

Beijing

Dar es Salaam

Beijing

Delhi

3

Tokyo

Dhaka

Rio de Janeiro

Shanghai

4

Tianjin

Ouagadougou

Shanghai

Guangzhou

5

Mumbai

Khartoum

Mexico City

Beijing

6

São Paulo

Ghaziabad

Moscow

Buenos Aires

7

Osaka

Sanaa

Bangkok

Kolkata

8

Chongqing

Nairobi

Istanbul

Khartoum

9

Delhi

Luanda

Manila

Dhaka

10

Nanjing

Baghdad

Johannesburg

Istanbul

11

Guangzhou

Kampala

Belo Horizonte

Dallas

12

New York

Ibadan

Porto Alegre

Pune

13

Seoul

Lusaka

Buenos Aires

Las Vegas

14

Hong Kong

Kinshasa

Tianjin

Karachi

15

Wuhan

Kano

Tehran

São Paulo

SOURCE: McKinsey Global Institute

McKinsey & Company

| 11
As people move to cities and incomes rise, so will demand for new homes,
transportation networks, and other infrastructure
Capital stock vs. GDP per capita by country and year, 1980–2008
$ Thousands, sample of selected countries, constant 2005 prices and exchange rates
Capital stock per capita1
140

Japan

120
Italy

100

Germany

US
80
South Korea

60
40

UK

Urban
China

China
20
India

0

0

5,000

10,000

15,000

20,000

25,000

30,000

1 Stock of net fixed assets at the end of the year, assuming 5% depreciation rate for all the assets
SOURCE: McKinsey Insights China; McKinsey Global Economic Growth Database; McKinsey Global Institute

35,000

40,000
45,000
GDP per capita
McKinsey & Company

| 12
Emerging markets have much infrastructure capacity to develop before
reaching the level of advanced economies
Roads
Road km per 1,000 sq km
Japan

Developed

181

40

China

23

378

118

66

United States

Airports
Airports per million sq km

72

320

Germany

Indonesia

Rail
Rail km per 1,000 sq km

902

23

529

9

47

3

97

Developing
Russia

6

5

35

Kazakhstan

3

6

23

SOURCE: CIA World Factbook 2012; Infrastructure Africa; Economic Research Institute for ASEAN and East Asia; World
Economic Forum, Global Competitiveness Report 2011–2012; McKinsey Global Institute analysis

McKinsey & Company

| 13
Topics for discussion

1 The rise of Asia

2 Seizing the opportunity

3 Personal story in Asia

McKinsey & Company

| 14
Western MNCs have an enormous opportunity
to shift their business to Asia
By geography, revenues of advanced economy companies vs. World GDP
Share from emerging markets
Percent
36

17

ME and Africa

Emerging Asia

6

16
2

World GDP

Advanced
economy
companies’
revenues

SOURCE: McKinsey Global Institute; company financials

% of world % of
GDP
revenues

8

% of world % of
GDP
revenues

McKinsey & Company

| 15
Emerging market companies are already growing
faster than advanced economy rivals
Revenue CAGR
Company HQ in advanced economy
Company HQ in emerging market

30.7

22.4
2.5X
17.9
~2X
~2X

11.7

12.6

7.5

Growth in
home market

SOURCE: Growth decomposition database; McKinsey analysis

Growth in
developed market

Growth in
emerging markets

McKinsey & Company

| 16
Lessons from successful companies in emerging markets

1 Design strategies at the city cluster level
2 Radically redeploy resources for the long-term
3 Organize for the markets of tomorrow
4 Understand emerging market consumers with granularity
5 Turbocharge the drive for emerging market talent

McKinsey & Company

| 17
1 Different city clusters have distinct characteristics, even in
the same province
Chengdu and Chongqing city clusters, Sichuan province
Percent
Population
composition

Age
1

Migrants

Affluent
>55

31

Share of wallet

Income

24

2

1
Transportation &
communication

28

19

13
7

35

29

7

9

Housing

9

10

Home
furnishing

4

4

Recreation

15

14

69
15-34

28

27

Mass

20

14
0-14

13

13

14

79

32

99

Local

12

Healthcare

35-54

Apparel

61

6

Food

New
Mainstream

Household
products

Poor

17

28

6
Chengdu Chongqing

Chengdu Chongqing

Chengdu Chongqing

SOURCE: McKinsey Insights China – Annual Consumer survey (2012), McKinsey Insights China – Macroeconomic model
update (Apr. 2012)

Chengdu Chongqing

McKinsey & Company

| 18
1 Consumer preferences also differ across clusters, even between tier 1
cities in the same region – beverage example
Top 5 beverage selection criteria
Percent of respondents (“Mass” consumers - $6k-$16k/37k-106k RMB/year income)
South
National
average
Tastes good

West

Shenzhen
cluster
67

Good value

13

-1

60

Healthy

59

Safe

31

Chengdu
cluster
27

21

-3

14

-17

SOURCE: Mckinsey Insights China – Annual Consumer survey (2012)

Chongqing
cluster

-3

-17

0

26

Makes me feel
unique/special

Guangzhou
cluster

-10

13

-7

-10

3

-10

-8

-6

-6

22

McKinsey & Company

| 19
1 A city cluster approach increased revenues 50% and
decreased marketing costs 12% at a consumer goods company
ChangchunHarbin

Jingjinji
Liao
centralsouth
Shandong
Byland
Hefei
Nanjing

Huhehaote
Taiyuan
Central
Guanzhong
`
Yangzi mid-lower

Shanghai

Chengdu

Hangzhou

Chongqing

Nanchang
Coast West

Changzhutan

Shenzhen
Nanning

▪
▪

“One size fits all” China strategy

▪

Thin, dispersed sales and marketing
coverage

Generic, non-differentiated targets
across all regions

Guangzhou

▪

15 prioritized city clusters
segmented by consumer preferences
and 2015 market size potential

▪

For each city cluster – tailored
product portfolio, sales model, and
marketing strategy
McKinsey & Company

| 20
2 Emerging market companies are reinvesting more aggressively
than MNCs
Average dividend payout rate
1999-2008, percent

Fixed assets CAGR
1999-2008, percent

80

-51%
39

12
7

Mature market Emerging
companies
market
companies

+71%

Mature market Emerging
companies
market
companies

McKinsey & Company

| 21
2 Successful companies adopt a long-term investment mindset
to build a sizeable, profitable business
Years to break even

Years to break even

8

4

10

7

4

8

8

9

7

7

11

SOURCE: Press search; company reports

7

McKinsey & Company

| 22
3 Leading companies are reorganizing to reflect the rising importance
of emerging markets
Description

▪

Build a more
dynamic HQ

▪

Streamline processes without
standardizing more than necessary

▪

Rethink
boundaries

Group activities by non-geographic
criteria, e.g., growth goals

Move the HQ to (or create a virtual
one in) emerging markets

▪

Ensure a constant flow of talent
between the business units and the
centre to build skills

Examples

▪

Created new structure
for global operations,
e.g., for all growth
markets, HR is in Manila
and procurement is in
Shanghai

▪

Shifted global base of
its robotic business from
Detroit to Shanghai to
meet expected Asian
demand

McKinsey & Company

| 23
3 Yum! Brands placed China at the very top of the organization

Yum! total operating profit
Percent

CEO

15
President
of Yum!
China

President
of Yum!
International

President
of KFC

President
of Pizza
Hut

President
of Taco
Bell

CFO

COO

18

21

…
41
67

SVP Ops
KFC

SVP Ops
Pizza Hut

SVP Ops
East
Dawning

SVP
Finance

56

SVP HR

…

38
26
18

▪ Full autonomy over strategic decisions
▪ Dedicated R&D centre develops 20+ new

2004

2007

2010

products/year

SOURCE: Press search; company reports

McKinsey & Company

| 24
3 P&G elevated its China org to P&L responsibility
P&L responsibility

CEO

Global business
services

Corporate
functions

Global
business
units

Health, baby,
and family care

Beauty care

Regional
business units

Market
development
organization

North
America

Household
care

CFO

Gillette

Global
MDO head

Central and
E. Europe,
ME, Africa

SOURCE: Press search; company reports

Western
Europe

ASEAN,
Austral-Asia,
India

Northeast
Asia (Japan/
Korea)

Greater
China

Latin
America

McKinsey & Company

| 25
4 Successful companies understand emerging markets’ different
preferences – for example, functional benefits still dominate decisions
Top 5 key buying factors – mobile handset example
% of respondents

Functional
benefits

80

Is durable
Provides good
after-sales service

42

Is a well-known brand

17

29

Is environmentally
friendly

25

Meets my needs
Emotional
benefits

39

8

10

Makes my life
more convenient

27

9

Shows my unique taste

3

SOURCE: McKinsey China Consumer Survey (2011); McKinsey Online Benchmark Survey (2011)

27
41
5

McKinsey & Company

| 26
4 Localization is important – there are distinct sub-markets, distinct
consumer behaviors

McKinsey & Company

| 27
4 Indonesian consumers are very brand loyal
% of people when buying food and beverage in Indonesia

6%

“I consider a few
brands, but am open to
another brand if they
are on promotion”

2%
“I always buy brand
offering the best deal”

28% 63%
“I consider a few
brands, then choose
from those predetermined brands”
SOURCE: CSI Indonesia 2011

“I only buy the
brand I prefer”

McKinsey & Company

| 28
4 The new middle class also uses the Internet more for researching
online and offline purchases – China example
New Mainstream
Mass

Percent of users who trust each information
source

I will not make a purchase before
researching it first on the Internet
Percent
When
purchasing
consumer
electronics (e.g.,
mobile phone)

When
purchasing
personal care
products

20

42
Internet
56

24

12

Online
forum
(e.g.,
Dianping)

43
65

16
Social media
site (e.g.,
Renren,
Kaixin)

SOURCE: McKinsey Insights China – Annual Chinese Consumer Studies (2012)

49
79

McKinsey & Company

| 29
4 5 South East Asian countries are in the top 30 users of Facebook
Number of users

1

USA

163 M

2

Brazil

66 M

3

India

61 M

4

5

Mexico

8

Philippines 30 M

13

Thailand

18 M

47 M
Indonesia 47 M

18

Malaysia

13 M

40 M

22

Vietnam

12 M

SOURCE: Socialbakers

McKinsey & Company

| 30
5 Western MNCs are no longer the top choices for talent
in Asia

Western MNCs

Top 10 preferred employers by country by business students
China

2006

India

2011

2006

2011

1

P&G

Bank of China

1

McKinsey

ICICI Bank

2

McKinsey

P&G

2

BCG

Google

3

Citibank

China Mobile

3

Lehman Brothers

State Bank

4

HSBC

CDB

4

ITC

HDFC

5

China Mobile

ICBC

5

Microsoft

Microsoft

6

BOC

CICC

6

Goldman Sachs

BMW

7

PWC

Citibank

7

Merril Lynch

CICC

8

KPMG

SGCC

8

P&G

Reserve Bank

9

Morgan Stanley

HSBC

9

Infosys

IBM

PetroChina

10 Accenture

10 BCG

KPMG
McKinsey & Company

| 31
5 Leading companies understand what matters to talent in emerging
markets – frontline talent example
Ranking of payment incentives that help to retain frontline employees
Percent of respondents

▪ Chinese workers tend to compare themselves with others
94 ▪ Performance-based wage system visible to all helps

Performance
based
wage/bonus

increase retention

Lock-out
periods

44

▪ Fixed amount of salary not distributed until 3 years tenure
▪ Bonus paid at end of a year-long project

Additional
health
insurance

41

▪ Full reimbursement above mandatory insurance

Extra
retirement
pension

▪ ~5% of Chinese companies have started pension funds,
22

with supplementary life insurance as the most common
perk

SOURCE: Nomura Research Institute; EIU; Watson Wyatt; McKinsey analysis

McKinsey & Company

| 32
5 Where labour markets are not yet fully developed, companies can step
in to develop the supply – Infosys example

Learning Centre, Mysore

▪ 337 acre campus
▪ 100,000 engineers trained so far

McKinsey & Company

| 33
5 Many MNCs have established universities in China to build nextgeneration leaders

Motorola
University

Haier University

Siemens
Management
Institute

▪ Different

▪ Management

▪ 10 majors

programs
designed to
specific talent
groups

courses across
corporate
strategy,
marketing,
supply chain,
and HR

▪ Haier internal
management
philosophy

SOURCE: Expert interviews; literature research; McKinsey analysis

available from
engineering to
management
over a 3-year
program

▪ Offered through

Ericsson China
Academy

▪ Leadership
training

▪ Business skills
▪ Telecommunicati
on technical
training

virtual, in-class
room teaching,
workshops and
apprenticeship

McKinsey & Company

| 34
Topics for discussion

1 The rise of Asia

2 Seizing the opportunity

3 Personal story in Asia

McKinsey & Company

| 35
Personal experience in developing a successful career in Asia

1. Was “all in” in having Asian experience
a. Moved to Seoul in 1998 and then to Shanghai in 2003

b. Took regular trips and vacations to many parts of the region
(Cambodia, Thailand, Mongolia, others)
2. Made an effort to engage with local community, both formally
(e.g., served as chair of Seoul International Business Advisory
Council) and informally (e.g., taught migrant children on
weekends with family)
3. Spent majority of time serving Asian companies, rather than
MNCs

4. Built local friendships and relationships through work, study
(wife was a student at university) and community engagement
5. Wrote extensively about Asia (both local and international
publications) and published a book (China Vignettes) in 2008

McKinsey & Company

| 36

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New driving forces in Asia

  • 1. New Driving Forces in Asia Asia Business Forum London Business School 27 April 2013 Dominic Barton, Global Managing Director McKinsey & Company
  • 2. Topics for discussion 1 The rise of Asia 2 Seizing the opportunity 3 Personal story in Asia McKinsey & Company | 1
  • 3. Five mega-trends reshaping the global economy The great rebalancing The productivity imperative The global grid Pricing the planet The market state McKinsey & Company | 2
  • 4. Incomes are rising in developing economies faster, and at a greater scale, than at any previous point in history Population at start of growth period Years to double GDP per capita Country Year 1700 United Kingdom United States Germany Japan South Korea China India 1800 1900 2000 Million 9 154 10 53 28 65 48 33 27 10 1,023 12 16 SOURCE: Angus Maddison; University of Groningen; Resource Revolution: Meeting the world’s energy, materials, food, and water needs, McKinsey Global Institute, 2011 840 McKinsey & Company | 3
  • 7. 3 billion new middle class consumers Global consuming class1 Billions of people 4.88 3.25 Sub-Saharan Africa Middle East and North Africa Central and South America North America Europe Asia 3 billion 1.85 3.23 1.74 0.53 2009 2020 2030 1 Consuming class = $10 or more daily disposable income or $3,600 annual income (constant 2005 USD at purchasing power parity) SOURCE: McKinsey Global Institute McKinsey & Company | 6
  • 8. Emerging market consumption will be $30 trillion by 2025, nearly half of global total World consumption Emerging market consumption in 2025 $ Trillions Total 64 30 China 30 Emerging 8 India 3 38 Brazil 12 Russia 2 Mexico 1 26 34 Developed 3 Indonesia 1 Turkey 2010 2025 Poland Other SOURCE: McKinsey Global Institute 1 1 10 McKinsey & Company | 7
  • 9. 440 cities in emerging markets will fuel nearly half of the growth in global GDP through 2025 Emerging 440 (440 largest cities in emerging markets) Percent contribution to global GDP growth, 2010–2025 100% = $50.2 trillion 100 440 largest emerging market cities = 47% 26 of global growth 27 313 cities in Asia 4 28 China region 3 2 South Asia Southeast Asia 3 6 Latin America Middle East Eastern Other & Africa Europe & emerging Central Asia regions Developed countries Global growth Asian cities In China, 15-20 MM people move to a city each year – equal to adding New York City twice SOURCE: McKinsey Global Institute Cityscope 2.0 McKinsey & Company | 8
  • 10. Middleweight cities in emerging markets will contribute 4.5x more to global GDP growth than emerging market megacities Share of global GDP growth, 2007-25 Percent 100% = $54.9 T Emerging market middleweight cities (150 k-10 M people) 36 Emerging market megacities (10 M+ people) 8 Emerging market small cities and rural 30 Developed economies SOURCE: McKinsey Global Institute CityScope 1.1 26 Examples Surat, Gujarat West coast of India 4 million inhabitants 40% of India’s textile production Pekanbaru, Riau Island of Sumatra, western Indonesia 1 million inhabitants 7.3% GDP CAGR expected through 2030 Foshan, Guangdong Southeast China 4 million inhabitants China’s 7th largest city by GDP McKinsey & Company | 9
  • 11. Cities can be grouped into clusters around a hub city – some clusters are already economically larger than entire countries 2010 GDP for urban clusters $ Billions Urban clusters in China and their hub cities 527 Shanghai Jingjinji 527 Switzerland ChangchunHarbin Liao central-south Huhehaote 475 Jingjinji Central 469 Belgium Taiyuan Guanzhong Shandong Byland Hefei Nanjing ` Yangzi mid-lower Shandong 418 Chengdu Hangzhou Chongqing Austria Guangzhou 378 357 Changzhutan Nanchang Coast West Kunming Shenzhen Nanning SOURCE: McKinsey Global Institute Shanghai Guangzhou (includes Foshan) McKinsey & Company | 10
  • 12. Emerging market cities will become the leading consumer markets globally – even for products catering to the elderly 2025 Rank xx Emerging xx Advanced Elderly, higherincome consumers Young entry-level consumers Laundry care products Municipal water demand 1 Shanghai Lagos São Paulo Mumbai 2 Beijing Dar es Salaam Beijing Delhi 3 Tokyo Dhaka Rio de Janeiro Shanghai 4 Tianjin Ouagadougou Shanghai Guangzhou 5 Mumbai Khartoum Mexico City Beijing 6 São Paulo Ghaziabad Moscow Buenos Aires 7 Osaka Sanaa Bangkok Kolkata 8 Chongqing Nairobi Istanbul Khartoum 9 Delhi Luanda Manila Dhaka 10 Nanjing Baghdad Johannesburg Istanbul 11 Guangzhou Kampala Belo Horizonte Dallas 12 New York Ibadan Porto Alegre Pune 13 Seoul Lusaka Buenos Aires Las Vegas 14 Hong Kong Kinshasa Tianjin Karachi 15 Wuhan Kano Tehran São Paulo SOURCE: McKinsey Global Institute McKinsey & Company | 11
  • 13. As people move to cities and incomes rise, so will demand for new homes, transportation networks, and other infrastructure Capital stock vs. GDP per capita by country and year, 1980–2008 $ Thousands, sample of selected countries, constant 2005 prices and exchange rates Capital stock per capita1 140 Japan 120 Italy 100 Germany US 80 South Korea 60 40 UK Urban China China 20 India 0 0 5,000 10,000 15,000 20,000 25,000 30,000 1 Stock of net fixed assets at the end of the year, assuming 5% depreciation rate for all the assets SOURCE: McKinsey Insights China; McKinsey Global Economic Growth Database; McKinsey Global Institute 35,000 40,000 45,000 GDP per capita McKinsey & Company | 12
  • 14. Emerging markets have much infrastructure capacity to develop before reaching the level of advanced economies Roads Road km per 1,000 sq km Japan Developed 181 40 China 23 378 118 66 United States Airports Airports per million sq km 72 320 Germany Indonesia Rail Rail km per 1,000 sq km 902 23 529 9 47 3 97 Developing Russia 6 5 35 Kazakhstan 3 6 23 SOURCE: CIA World Factbook 2012; Infrastructure Africa; Economic Research Institute for ASEAN and East Asia; World Economic Forum, Global Competitiveness Report 2011–2012; McKinsey Global Institute analysis McKinsey & Company | 13
  • 15. Topics for discussion 1 The rise of Asia 2 Seizing the opportunity 3 Personal story in Asia McKinsey & Company | 14
  • 16. Western MNCs have an enormous opportunity to shift their business to Asia By geography, revenues of advanced economy companies vs. World GDP Share from emerging markets Percent 36 17 ME and Africa Emerging Asia 6 16 2 World GDP Advanced economy companies’ revenues SOURCE: McKinsey Global Institute; company financials % of world % of GDP revenues 8 % of world % of GDP revenues McKinsey & Company | 15
  • 17. Emerging market companies are already growing faster than advanced economy rivals Revenue CAGR Company HQ in advanced economy Company HQ in emerging market 30.7 22.4 2.5X 17.9 ~2X ~2X 11.7 12.6 7.5 Growth in home market SOURCE: Growth decomposition database; McKinsey analysis Growth in developed market Growth in emerging markets McKinsey & Company | 16
  • 18. Lessons from successful companies in emerging markets 1 Design strategies at the city cluster level 2 Radically redeploy resources for the long-term 3 Organize for the markets of tomorrow 4 Understand emerging market consumers with granularity 5 Turbocharge the drive for emerging market talent McKinsey & Company | 17
  • 19. 1 Different city clusters have distinct characteristics, even in the same province Chengdu and Chongqing city clusters, Sichuan province Percent Population composition Age 1 Migrants Affluent >55 31 Share of wallet Income 24 2 1 Transportation & communication 28 19 13 7 35 29 7 9 Housing 9 10 Home furnishing 4 4 Recreation 15 14 69 15-34 28 27 Mass 20 14 0-14 13 13 14 79 32 99 Local 12 Healthcare 35-54 Apparel 61 6 Food New Mainstream Household products Poor 17 28 6 Chengdu Chongqing Chengdu Chongqing Chengdu Chongqing SOURCE: McKinsey Insights China – Annual Consumer survey (2012), McKinsey Insights China – Macroeconomic model update (Apr. 2012) Chengdu Chongqing McKinsey & Company | 18
  • 20. 1 Consumer preferences also differ across clusters, even between tier 1 cities in the same region – beverage example Top 5 beverage selection criteria Percent of respondents (“Mass” consumers - $6k-$16k/37k-106k RMB/year income) South National average Tastes good West Shenzhen cluster 67 Good value 13 -1 60 Healthy 59 Safe 31 Chengdu cluster 27 21 -3 14 -17 SOURCE: Mckinsey Insights China – Annual Consumer survey (2012) Chongqing cluster -3 -17 0 26 Makes me feel unique/special Guangzhou cluster -10 13 -7 -10 3 -10 -8 -6 -6 22 McKinsey & Company | 19
  • 21. 1 A city cluster approach increased revenues 50% and decreased marketing costs 12% at a consumer goods company ChangchunHarbin Jingjinji Liao centralsouth Shandong Byland Hefei Nanjing Huhehaote Taiyuan Central Guanzhong ` Yangzi mid-lower Shanghai Chengdu Hangzhou Chongqing Nanchang Coast West Changzhutan Shenzhen Nanning ▪ ▪ “One size fits all” China strategy ▪ Thin, dispersed sales and marketing coverage Generic, non-differentiated targets across all regions Guangzhou ▪ 15 prioritized city clusters segmented by consumer preferences and 2015 market size potential ▪ For each city cluster – tailored product portfolio, sales model, and marketing strategy McKinsey & Company | 20
  • 22. 2 Emerging market companies are reinvesting more aggressively than MNCs Average dividend payout rate 1999-2008, percent Fixed assets CAGR 1999-2008, percent 80 -51% 39 12 7 Mature market Emerging companies market companies +71% Mature market Emerging companies market companies McKinsey & Company | 21
  • 23. 2 Successful companies adopt a long-term investment mindset to build a sizeable, profitable business Years to break even Years to break even 8 4 10 7 4 8 8 9 7 7 11 SOURCE: Press search; company reports 7 McKinsey & Company | 22
  • 24. 3 Leading companies are reorganizing to reflect the rising importance of emerging markets Description ▪ Build a more dynamic HQ ▪ Streamline processes without standardizing more than necessary ▪ Rethink boundaries Group activities by non-geographic criteria, e.g., growth goals Move the HQ to (or create a virtual one in) emerging markets ▪ Ensure a constant flow of talent between the business units and the centre to build skills Examples ▪ Created new structure for global operations, e.g., for all growth markets, HR is in Manila and procurement is in Shanghai ▪ Shifted global base of its robotic business from Detroit to Shanghai to meet expected Asian demand McKinsey & Company | 23
  • 25. 3 Yum! Brands placed China at the very top of the organization Yum! total operating profit Percent CEO 15 President of Yum! China President of Yum! International President of KFC President of Pizza Hut President of Taco Bell CFO COO 18 21 … 41 67 SVP Ops KFC SVP Ops Pizza Hut SVP Ops East Dawning SVP Finance 56 SVP HR … 38 26 18 ▪ Full autonomy over strategic decisions ▪ Dedicated R&D centre develops 20+ new 2004 2007 2010 products/year SOURCE: Press search; company reports McKinsey & Company | 24
  • 26. 3 P&G elevated its China org to P&L responsibility P&L responsibility CEO Global business services Corporate functions Global business units Health, baby, and family care Beauty care Regional business units Market development organization North America Household care CFO Gillette Global MDO head Central and E. Europe, ME, Africa SOURCE: Press search; company reports Western Europe ASEAN, Austral-Asia, India Northeast Asia (Japan/ Korea) Greater China Latin America McKinsey & Company | 25
  • 27. 4 Successful companies understand emerging markets’ different preferences – for example, functional benefits still dominate decisions Top 5 key buying factors – mobile handset example % of respondents Functional benefits 80 Is durable Provides good after-sales service 42 Is a well-known brand 17 29 Is environmentally friendly 25 Meets my needs Emotional benefits 39 8 10 Makes my life more convenient 27 9 Shows my unique taste 3 SOURCE: McKinsey China Consumer Survey (2011); McKinsey Online Benchmark Survey (2011) 27 41 5 McKinsey & Company | 26
  • 28. 4 Localization is important – there are distinct sub-markets, distinct consumer behaviors McKinsey & Company | 27
  • 29. 4 Indonesian consumers are very brand loyal % of people when buying food and beverage in Indonesia 6% “I consider a few brands, but am open to another brand if they are on promotion” 2% “I always buy brand offering the best deal” 28% 63% “I consider a few brands, then choose from those predetermined brands” SOURCE: CSI Indonesia 2011 “I only buy the brand I prefer” McKinsey & Company | 28
  • 30. 4 The new middle class also uses the Internet more for researching online and offline purchases – China example New Mainstream Mass Percent of users who trust each information source I will not make a purchase before researching it first on the Internet Percent When purchasing consumer electronics (e.g., mobile phone) When purchasing personal care products 20 42 Internet 56 24 12 Online forum (e.g., Dianping) 43 65 16 Social media site (e.g., Renren, Kaixin) SOURCE: McKinsey Insights China – Annual Chinese Consumer Studies (2012) 49 79 McKinsey & Company | 29
  • 31. 4 5 South East Asian countries are in the top 30 users of Facebook Number of users 1 USA 163 M 2 Brazil 66 M 3 India 61 M 4 5 Mexico 8 Philippines 30 M 13 Thailand 18 M 47 M Indonesia 47 M 18 Malaysia 13 M 40 M 22 Vietnam 12 M SOURCE: Socialbakers McKinsey & Company | 30
  • 32. 5 Western MNCs are no longer the top choices for talent in Asia Western MNCs Top 10 preferred employers by country by business students China 2006 India 2011 2006 2011 1 P&G Bank of China 1 McKinsey ICICI Bank 2 McKinsey P&G 2 BCG Google 3 Citibank China Mobile 3 Lehman Brothers State Bank 4 HSBC CDB 4 ITC HDFC 5 China Mobile ICBC 5 Microsoft Microsoft 6 BOC CICC 6 Goldman Sachs BMW 7 PWC Citibank 7 Merril Lynch CICC 8 KPMG SGCC 8 P&G Reserve Bank 9 Morgan Stanley HSBC 9 Infosys IBM PetroChina 10 Accenture 10 BCG KPMG McKinsey & Company | 31
  • 33. 5 Leading companies understand what matters to talent in emerging markets – frontline talent example Ranking of payment incentives that help to retain frontline employees Percent of respondents ▪ Chinese workers tend to compare themselves with others 94 ▪ Performance-based wage system visible to all helps Performance based wage/bonus increase retention Lock-out periods 44 ▪ Fixed amount of salary not distributed until 3 years tenure ▪ Bonus paid at end of a year-long project Additional health insurance 41 ▪ Full reimbursement above mandatory insurance Extra retirement pension ▪ ~5% of Chinese companies have started pension funds, 22 with supplementary life insurance as the most common perk SOURCE: Nomura Research Institute; EIU; Watson Wyatt; McKinsey analysis McKinsey & Company | 32
  • 34. 5 Where labour markets are not yet fully developed, companies can step in to develop the supply – Infosys example Learning Centre, Mysore ▪ 337 acre campus ▪ 100,000 engineers trained so far McKinsey & Company | 33
  • 35. 5 Many MNCs have established universities in China to build nextgeneration leaders Motorola University Haier University Siemens Management Institute ▪ Different ▪ Management ▪ 10 majors programs designed to specific talent groups courses across corporate strategy, marketing, supply chain, and HR ▪ Haier internal management philosophy SOURCE: Expert interviews; literature research; McKinsey analysis available from engineering to management over a 3-year program ▪ Offered through Ericsson China Academy ▪ Leadership training ▪ Business skills ▪ Telecommunicati on technical training virtual, in-class room teaching, workshops and apprenticeship McKinsey & Company | 34
  • 36. Topics for discussion 1 The rise of Asia 2 Seizing the opportunity 3 Personal story in Asia McKinsey & Company | 35
  • 37. Personal experience in developing a successful career in Asia 1. Was “all in” in having Asian experience a. Moved to Seoul in 1998 and then to Shanghai in 2003 b. Took regular trips and vacations to many parts of the region (Cambodia, Thailand, Mongolia, others) 2. Made an effort to engage with local community, both formally (e.g., served as chair of Seoul International Business Advisory Council) and informally (e.g., taught migrant children on weekends with family) 3. Spent majority of time serving Asian companies, rather than MNCs 4. Built local friendships and relationships through work, study (wife was a student at university) and community engagement 5. Wrote extensively about Asia (both local and international publications) and published a book (China Vignettes) in 2008 McKinsey & Company | 36