1. John Hughes: Credit Risk Consultant
Intelligent Credit

2.  Credit Risk Manager Dublin, Republic of Ireland
 Pfizer
 Full responsibility for managing the Credit Risk function for Pfizer Global Financial Solution (GFS) Europe as
part of the GFS Credit Risk Centre of Excellence organization

3.  All issues around credit management and reporting
 Leadership around credit risk
 Operational management
 Tactical objectives
 Policy
 Develop and manage metrics
 Continuous improvement
 Technical expertise and solid financial background
 Now head up Intelligent Credit

4. "Customer satisfaction is worthless.
Customer LOYALTY is priceless."
~ Jeffrey Gitomer

6. To add maximum value credit professionals must learn to
challenge the Status Quo!

7.  Be clear what you want
 Meet with a number of representatives to explain
what you want
 Thoroughly test quality of solutions
 “You gotta haggle!”
 Ensure team buy in
 Ensure thorough training
 Prepare the case for change

9.  Quality of data:-
◦ Comprehensive
◦ Standardised reports
 Flexibility around own data and integration
 Consultative approach
 Best critical X score
 Value for money

10.  Pfizer industry-specific risk programme built including
scorecards, alerts, templates, benchmarks, trend
analysis
 Better management of information.
 Typing time and priority setting vastly improved
 Customer service-knowledge, advice, flexibility