Good IT Service Management - ITSM Academy Webinar

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From ITSM Academy's March 2008 Webinar, How to Play the Game of Good IT Service Management. Presenter; Michael Cardinal. Part of ITSM Academy's ITIL V3 Webucation Series.

Tecnología Empresariales

How to Play the Game of Good Service Management

About ITSM Academy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2007 - Awarded Federal Government Schedule Contract (GSA) allowing ITSM Academy to become a premier provider of ITSM education to the US Government

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Is your ITSM implementation like playing a game with family or friends? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Establish the Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Children at recess or after school play games. The games involve rules, and these rules order their conduct. …Without rules there is no game.” ~ John Dewey

Establish Boundaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Choose Teams (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Choose Teams (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Equipment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Distribute Equipment and Positions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Start Playing the Game! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Settle Disputes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Have Fun! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Want to Learn More? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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