1. Connecting with User reps & the community-- getting their best Ideas Jan Ison ILEADU June 2010
2. The Outcome Understand basic elements of being a Facilitative Leader Have 3 outcomes and an agenda for next meeting with User Representative Have some tools that can be used for any meeting or “get together” more productive
3. CONNECTING & ENAGING SOFT SKILLS Be A Leader Be A Facilitative Leader Create Outcomes Create Agendas Record the Actions Follow-up
4. Facilitator Enables groups to work more effectively Content Neutral Does Not take sides Does Not Advocate a point of View Advocates for fair, open and inclusive process Contributes structure and process Supports everyone to do their best thinking Encourages participation
5. LEADER MUST BE ABLE TO: Listen actively, paraphrase what you hear, ask open-ended questions, summarize what’s been said, clarify confusion. Present issues, identify key points, manage disagreement, find agreement. Be Informed of different perspectives, encourage input, resist making judgments, know who makes decisions and communicate to the team. Ability to motivate others
39. RECORDING Flip Charts Sharing your desktop in meetings and on phones Using online tools such as Adobe Connect – the White Board feature Record Accurately what the individual says – do not use your own words unless you get approval
40. Recording is important to -- Validate each person’s ideas Helps to keep collaborative session on track Record of what what happened Record of decisions Joint process
