1. Process Selection and Facility Layout

3. Process Selection and System Design Forecasting Product and Service Design Technological Change Capacity Planning Process Selection Facilities and Equipment Layout Work Design

6. Product – Process Matrix Volume Flexibility / Mix Not Feasible Not Feasible Oil refinery Generating Electricity Not feasible Continuous (flow) Automotive assembly Automatic carwash Repetitive Commercial bakery Classroom Lecture Batch Not feasible Appliance repair Emergency room Job Shop Process Type Project Bridges Highways

8. Job Shops Low Volume – High Variety of Goods & Services Processes may change from job to job. Highly flexible workforce and equipment. Manufacturing Examples: Tool & Die Shop, Custom Car Painting Service Examples: Beauty Solon, Hospital, Veterinarians Office (Many animals, many issues)

9. Batch Processes Medium Volume having job shop flexibility using repetitive techniques. Easy to set-up processes. Process runs batches using repetitive techniques. Flexible Automation Manufacturing Examples: Small Bakery, PIP style printing Service Examples: TV Show Production, Airline baggage handling

10. Repetitive / Assembly Line High Volume – Low Variety of Goods & Services Processes are very constant with little change. Lower skilled workers needed – Fixed Automation Manufacturing Examples: Auto Assembly, High Volume Electronics Service Examples – Cafeteria Lines, Ticket Takers

11. Continuous Processes Very High Volume – Very Low Variety Continuous Processes Frequently totally automated Fixed (hard) automation Manufacturing Examples: Making Steel, Fiberglass, Petrochemicals, Generating Electricity. Service Examples: Internet, Air Quality Monitoring, Delivering Electricity

13. Fixed vs. Programmable Automation Fixed Automation – designed to do a specific task. Specialized equipment – high volume at low cost, inflexible. Programmable Automation – may be reprogrammed to do many different tasks. General purpose equipment – lower volume/ higher variety, very flexible.