1. Knowledge Management Strategy CSS Group Adel Fahmy Hazem Hezza WaleedSharawela Ayman Abourayan Ramy Aamer Mohamed Aamer

2. Knowledge Management The system and managerial approach to collecting, processing, and organizing enterprise- specific knowledge assets for business functions and decision making

3. Data, Information, Knowledge

5. Improve Strategic Planning

6. Improve profits, and grow revenues

7. Increase customer satisfaction

8. Support e-business initiatives

9. Shorten product development cycles

11. Provide training, corporate learning

12. Manage customer relationships

13. Deliver competitive intelligence

14. Provide project workspace

16. Knowledge Management Strategy Collaboration group Integration model - Systematic reputable work - Highly reliant in formal process, methodologies, and standard - Dependent on tight integration across functional boundaries. Collaboration model - Improvisational work - Highly reliant on deep expertise across multiple function - Dependent on fluid development of flexible team. Level of interdependencies Transactional model - Routine work - Highly reliant on formal rules, procedures, and training - Dependant on low – desecration work force or automation. Expert model - Judgment oriented work - Highly reliant on individual expertise - Dependant on star performance Individual actors Routine Judgment Complexity of work

17. Knowledge Management Activities Collaboration group Integration model Collaboration model R&D Design & engineering Supply chain Customer service Product development Procurement Level of interdependencies Transactional model Expert model Financial management Telemarketing Production management Retail operations Marketing management Individual actors Routine Judgment Complexity of work