Student handbook 2011 update18 feb

CRICOS Provider Code: 03042K
ABN68126522870

INTERNATIONAL STUDENT
HANDBOOK 2011

Welcome to UNI
--Develop You Imagination--

This handbook should be your guide as a student at UNI. You should be
aware of what is expected of you and what your options are. We hope the
handbook will be useful to you. If you have any queries please don’t
hesitate to check our policies on our website, email us, or call us.
Information about how to contact us is provided to you in the handbook.
Please take the time to read this copy of our current student handbook and
familiarise yourself with the student’s rules.

Telephone: +61 8 82126799
Email: info@uni-world.org
Website:www.universal.sa.edu.au

TABLE OF CONTENTS

LOCATION AND CONTACT DETAILS................................................................................................................................ - 3 -
OPENING HOURS......................................................................................................................................................... - 3 -
WHAT POLICY SHOULD I (student self) BE AWARE OF? .................................................................................................... - 4 -
STUDENT CODE OF CONDUCT ....................................................................................................................................... - 5 -
1. Right and responsibility.................................................................................................................................... - 5 -
2. Good manners ................................................................................................................................................ - 5 -
3. Noise ............................................................................................................................................................. - 6 -
4. Lateness ........................................................................................................................................................ - 6 -
5. Speaking English............................................................................................................................................. - 6 -
6. Class Rules..................................................................................................................................................... - 6 -
course program and attendance .................................................................................................................................... - 7 -
1. Course progress.............................................................................................................................................. - 7 -
2. Attendance..................................................................................................................................................... - 7 -
a. Recording Attendance.................................................................................................................................. - 8 -
b. SMS from UNI ............................................................................................................................................ - 8 -
c. Email from UNI ........................................................................................................................................... - 8 -
3. Related policies and documents ............................................................................................................................. - 8 -
INTERVENTION STRATEGY............................................................................................................................................ - 9 -
1. Intervention Strategy Process ........................................................................................................................... - 9 -
4. Related policies and procedures ...................................................................................................................... - 10 -
STUDENT TRANSFER REQUEST.................................................................................................................................... - 11 -
1. Students transferring in under the first six months of study................................................................................ - 11 -
2. Applying for a letter of release ........................................................................................................................ - 11 -
3. Related policies, Documents ........................................................................................................................... - 11 -
deferment, suspension and cancellation of study ........................................................................................................... - 12 -
1. Deferment of commencement of study requested by student.............................................................................. - 12 -
2. Suspension of study requested by student........................................................................................................ - 12 -
3. Exclusion from class ...................................................................................................................................... - 12 -
4. Institute of enrolment.................................................................................................................................... - 13 -
5. Student Advice ............................................................................................................................................. - 13 -
6. Related policies, documents............................................................................................................................ - 13 -
COMPLAINTS AND APPEALS ........................................................................................................................................ - 14 -
1. Internal (Informal) ........................................................................................................................................ - 14 -
2. External (Formal) .......................................................................................................................................... - 14 -
3. Related policies, documents............................................................................................................................ - 14 -
recognition of prior learning (rpl)/credit transfer............................................................................................................ - 15 -
1. Recognition of Prior Learning (RPL) ............................................................................................................. - 15 -
2. Credit Transfer ......................................................................................................................................... - 15 -
3. Related policies, document ............................................................................................................................. - 15 -
STUDENT ASSESSMENT POLICY .................................................................................................................................. - 16 -
1. Standard of work .......................................................................................................................................... - 16 -
2. Assessment Dates ......................................................................................................................................... - 16 -
3. Re-Assessment ............................................................................................................................................. - 16 -
4. Extensions.................................................................................................................................................... - 17 -
5. Plagiarism (Cheating) .................................................................................................................................... - 17 -
6. Mark review Process ...................................................................................................................................... - 17 -

CRICOS Provider Code: 03042K ABN68126522870 --1--

Telephone: +61 8 82126799
7. Assignment Cover Sheet ................................................................................................................................ - 18 -
8. Assessment kept by UNI ................................................................................................................................ - 18 -
achievement of a qualification ..................................................................................................................................... - 19 -
CLASS TIMES/TIMETABLE ........................................................................................................................................... - 19 -
1. Class rolls .................................................................................................................................................... - 19 -
2. Enrolling for next term................................................................................................................................... - 19 -
record management................................................................................................................................................... - 20 -
student administration information .............................................................................................................................. - 21 -
1. Student card................................................................................................................................................. - 21 -
2. Paying Fees .................................................................................................................................................. - 21 -
3. Payment of tuition fees .................................................................................................................................. - 21 -
4. Refund Policy................................................................................................................................................ - 22 -
a. For international student............................................................................................................................ - 22 -
b. Refunds after UNI default........................................................................................................................... - 23 -
c. Refund general provisions .......................................................................................................................... - 23 -
STUDENT SUPPORT SERVICE ...................................................................................................................................... - 24 -
1. Student service............................................................................................................................................. - 24 -
2. Complaint officers ......................................................................................................................................... - 24 -
3. Business and IT Questions.............................................................................................................................. - 25 -
4. Welfare (Academic & Counselling):.................................................................................................................. - 25 -
5. Learner Support (Tutoring)............................................................................................................................. - 25 -
6. Counselling................................................................................................................................................... - 26 -
7. Stress.......................................................................................................................................................... - 26 -
8. Libraries....................................................................................................................................................... - 26 -
9. Institute e-Library ......................................................................................................................................... - 27 -
10. Student Notice Boards ............................................................................................................................... - 27 -
FACILITIES ............................................................................................................................................................... - 27 -
1. Photocopying Facilities ................................................................................................................................... - 27 -
2. Computer Facilities........................................................................................................................................ - 27 -
LEGAL SERVICE......................................................................................................................................................... - 27 -
health and safety at uni.............................................................................................................................................. - 28 -
1. OH&S .......................................................................................................................................................... - 28 -
2. SAFETY ........................................................................................................................................................ - 29 -
3. Emergency Telephone Number ie Police/Fire Department/Ambulance: ................................................................. - 29 -
4. Fire Procedures ............................................................................................................................................. - 29 -
5. EXITS .......................................................................................................................................................... - 29 -
6. First Aid ....................................................................................................................................................... - 29 -
overseas health cover ................................................................................................................................................ - 30 -
1. Medical Certificate ......................................................................................................................................... - 30 -
2. AHM Private OSHC-Free 24 hour emergency advice and assistant ....................................................................... - 30 -
LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENT .............................................................................. - 30 -
1. Cost of Living................................................................................................................................................ - 31 -
2. Ongoing Expenses ......................................................................................................................................... - 31 -
3. Setting up a Bank Account ............................................................................................................................. - 32 -
4. Bank & ATM Locations.................................................................................................................................... - 32 -
VISA ........................................................................................................................................................................ - 33 -
1. Change of Address/Contact Details.................................................................................................................. - 33 -
2. Working in Australia ...................................................................................................................................... - 34 -
a. Permission to Work ................................................................................................................................... - 34 -
b. Working while studying.............................................................................................................................. - 34 -
c. Getting a Tax File Number.......................................................................................................................... - 35 -
d. Taxation Returns....................................................................................................................................... - 35 -


Telephone: +61 8 82126799

LOCATION AND CONTACT DETAILS

LOCATION GF, 31 Franklin Street, Adelaide SA 5000
PHONE +61 8 8212 6799
FAX +61 8 8125 6696
info@uni-world.org
EMAIL
mac_lather@yahoo.com
WEBSITE www.universal.sa.edu.au

OPENING HOURS

DATE TIME
MONDAY-FRIDAY 8.30AM-6.30PM


Telephone: +61 8 82126799

WHAT POLICY SHOULD I (STUDENT SELF) BE AWARE OF?

As an International Student of UNI Institute you must be aware of the policies below.
Extracts from the full policy are in this handbook, but you must refer to the complete
policy for more information at the institute website: www.universal.sa.edu.au

a. Assurance and payment of fees
b. Deferment, suspension and cancellation policy
c. Student complaints and appeals policy
d. Course progress and attendance policy
e. Critical incident policy and plan
f. Critical incident flowchart
g. Student transfer request policy
h. Intervention strategy
i. Recognition of prior learning (RPL)/Credit transfer
j. Refund policy
k. Student code of conduct
l. Student assessment policy
m. Student Timetable ( available on our website)
n. ESOS Framework website:
http://aei.dest.gov.au/AEI/ESOS/QuickInfo/ESOS_FrameWork_pdf.pdf


Telephone: +61 8 82126799

STUDENT CODE OF CONDUCT

1. Right and responsibility
Area My expectation My responsibility
I should feel safe I should consider the safety of others at
I should feel happy all times
I should enjoy clean surroundings I should consider the happiness of
Environment others at all times
I should put litter in the bin and show

consideration for others
I should not be bullied at institute I should not bullied others
Harassment I should not be teased at institute I should not teased at others

I expect to be spoken to politely I should speak to others politely
I expect to be treated fairly I should treat others fairly
Politeness
I expect consideration from others I should be considerate to others

I expect my property to be safe I should not touch the property
I expect institute property not to be
vandalised of others without permission

I expect my beliefs and ideas to be
Respect
I should not vandalise institute property
tolerated
I should tolerate the beliefs and ideas of
others

I expect to be able to do my work I should not interrupt others
Co‐operation / I should be prepared for lessons and do
obedience without interruption my best at all times
I should act in a responsible manner
I am here to learn and achieve my best
I expect everyone to act responsibly and do as I am told

2. Good manners
Your class mates come from many different parts of the world. We ask that you show
respect for all trainers and classmates and all institute staff regardless of their age,
gender, nationality, religion or the way they look. This helps others to respect you and
bring an important dividend-a good reputation for your country.


Telephone: +61 8 82126799

3. Noise
It is courteous and considerate not to make excessive noise at the institute. Please
refrain from shouting as you are in a professional, business environment.

4. Lateness
Lateness to class is both annoying and inconvenient. Note that lateness will affect the
attendance record. If a student is more than half an hour late or class, the student will
be marked absent for session.

5. Speaking English
At the institute speak English as much as possible because it will help you to learn and
will also improve your English. Also, please do not speak your own language in class, it
is rude to students from other countries. You will get much more English practices if
you make friends with students from other countries who are also studying in
Australia.

6. Class Rules
a. The only language to be spoken within the classroom at any time is English
b. Trainers are to be shown and given RESPECT at all times.
c. Discussions between students are not to be conducted whilst the trainer is
instructing the class.
d. Mobile phones must be set in the silence mode while you are attending the class.


Telephone: +61 8 82126799

COURSE PROGRAM AND ATTENDANCE

A study period is defined as a Term

1. Course progress

International students are required to maintain a satisfactory academic progress. To
maintain your progress you are required to pass at least 50% of your scheduled
subjects in any study period.

If a student fails to maintain satisfactory academic progress in a study period, UNI’S
intervention strategy will be initiated (refer to intervention policy on the UNI website).
The student will be notified on the risk of not maintaining satisfactory academic
progress (First warning letter of unsatisfactory course progress) and the continuing risk
of the UNI needing to issue an intention to report to DIAC for unsatisfactory progress if
there is no improvement.

If the student is identified as not making satisfactory course progress in second
consecutive compulsory study period, the student will be contacted by UNI to notify
the DIAC for unsatisfactory progress.

Student who fails to meet this requirement will be in breach of their visa, and will be
advised that they have 20 working days in which to access the complaints and appeals
process.

Students may be eligible to be reassessed and a reassessment fee will apply in such
cases. Please speak to your trainer or course coordinator for more information.

2. Attendance

UNI is committed to maintaining the highest standards in student academic


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performance, integrity of its course and academic standards. For any given study
period, the satisfactory attendance requirement is that all overseas students attend a
minimum of 80% of the contact hours of their scheduled units of study. If student
failing to attend at least 80% of practical classes or not meeting timeframes required
for assessable units or tasks, should be raised with UNI Director.

a. Recording Attendance

If a student is absent from the institute because he/she is sick, they should see
their doctor and obtain a medical certificate letter. The student may have this
copied.
It is the student’s responsibility to come to class every day and to maintain a
satisfactory attendance.

b. SMS from UNI

Please note that any SMS messages you receive from UNI are sent by UNI Director.
This means you are able to reply to us.

c. Email from UNI

Please note that any email you receive from UNI (uniaustralia@yahoo.com)are sent by
UNI Administration. This means you are able to reply to us.

3. Related policies and documents

Course progress and Attendance policy
Intervention Strategy
Complaints and Appeals policy
International Student Handbook 2011


Telephone: +61 8 82126799

INTERVENTION STRATEGY

UNI is committed to the delivery of high quality academic outcomes for students
through the regular monitoring and assessment of student progress and through the
provision of high quality support.

Standard 10 of the National Code 2007, Monitoring Course Progress requires registered
providers to have a documented intervention strategy. The Intervention Strategy
procedures set out the process for identifying and assisting students ‘at risk’ of not
making satisfactory course progress as per our Student Progress policy and procedure.
The strategy specifies procedures for contacting and counselling identified students and
sets out options available to assist students to achieve satisfactory course progress.

At a minimum the intervention strategy must be activated where the student has failed
or deemed not yet competent in 50% or more the course or units studied in any study
period. Refer to Student Progress Policy and Procedure.

1. Intervention Strategy Process

Attendance Intervention Trigger Action
Consecutive Days Absent (CDZ) Counsel student documenting with
Student has missed class for five attendance intervention form. Check if point
consecutive days without approval. 2 and greater applies.
Delivery a first warning letter reminding
1. Student has reached a point where
student of attendance obligations.
the maximum possible attendance of
the whole course duration is 85% or
Counsel student documenting with
less.
attendance intervention form.
2. Student has been identified as at
Delivery a second warning letter reminding
risk of breaching the minimum 80%


Telephone: +61 8 82126799
requirement for course attendance. student of attendance obligations.

Counsel student documenting with
attendance intervention form.
3. Student who has maintained
satisfactory course progress and/or
Deliver a third warning letter reminding
has compelling circumstances (e.g.
student of attendance obligation.
bereavement, medical etc), and is at
risk of falling below 70% attendance.
4. Student has breached the 80%
threshold for required attendance.

4a. If course progress unsatisfactory Issue Final Letter with intervention to report
(see relevant doc no…) to PRISMS within 20 days.

4b. If no compelling circumstances
(e.g. sickness, bereavement etc)
5. Student who has maintained
satisfactory course progress or has
compelling circumstances (e.g.
Issue Final Letter with intention to report to
bereavement, medical etc.), and, has
PRISMS within 20 days.
reached the maximum possible
attendance for whole course duration
at less than 70%.

4. Related policies and procedures

Course progress and attendance Policy
Complaints and Appeals Policy

CRICOS Provider Code: 03042K ABN68126522870 - - 10 - -

Telephone: +61 8 82126799

STUDENT TRANSFER REQUEST

A student Transfer Request refers to international student currently enrolled at UNI
who wish to transfer away from the institute to another or student who wish to enrol in
to UNI from another institution.

1. Students transferring in under the first six months of study

Overseas students are restricted under the National Code 2007 Standard 7 from
transferring from their principal course of study for a period of six months and, only
under certain circumstances can the student transfer their course in under six months.
This restriction also applies to any course packaged with their principal course of study.

2. Applying for a letter of release

Students can apply for a letter of release to enable them to transfer to another
eduction provider. But UNI will only provide a letter of release to students in the first
six months of their principle course.

3. Related policies, Documents



Telephone: +61 8 82126799

DEFERMENT, SUSPENSION AND CANCELLATION OF STUDY

1. Deferment of commencement of study requested by student

UNI will only grant a deferment of commencement of studies for compassionate and
compelling circumstances (refer to the Deferment, Suspension and Cancellation policy
for more details).

2. Suspension of study requested by student

Suspension means the course is halted for a limited period of time a limited period of
time after the student has commenced studying.

International students are only able to suspend their course for a period of less than
six months once they have commenced studying. Periods of suspension of longer than
six months will result in the cancellation of the student’s visa and will, therefore,
require the student to apply for their visa to be reinstated.
Once the student has commenced the course, UNI will only grant a suspension of
study for compassionate and compelling circumstances.
The period of suspension will not be included in attendance calculations for UNI
International students who suspend their studies for more than 28 days are
required by DIAC to return to their home country unless special circumstances
exist (e.g. the student is medically unfit to travel)

3. Exclusion from class

UNI may exclude a student from class studies on the grounds of misbehaviour by the
student. Exclusion will occur as the result of any behaviour identified as resulting in the


Telephone: +61 8 82126799
institute’s student code conduct.

4. Institute of enrolment

UNI will cancel the enrolment of a student under certain conditions. Please refer to the
Deferment, Suspension and Cancellation policy(on UNI website for the conditions of the
cancellation of enrolment).

5. Student Advice

Deferment, suspension and cancellation of enrolment can have an effect on a student’s
visa as a result of changes to enrolment status. Students will be directed to contact the
Department of Immigration and Citizenship for advice.

6. Related policies, documents
Code of conduct


Telephone: +61 8 82126799

COMPLAINTS AND APPEALS

Students are encouraged to discuss any concerns or difficulties with the staff members
or students in question. Students should contact the Administration Officer in the first
instance to attempt mediation/informal resolution of the complaints. If a student has a
complaints with his/her trainer or teacher, the student may choose to refer the matter
directly to the Director of UNI.

1. Internal (Informal)

If the difficulties cannot be resolved informally then the student should utilise the
Complaints AND Appeals procedure. At this point, the student should notify UNI in
writing of the nature and details of the complaint. All internal appeals processes will be
at no cost to the student or staff member.

2. External (Formal)

If complaints are not resolved after discussion with the Institute, students will have the
right to refer to an external agency at minimal or no cost.

3. Related policies, documents

Student complaints form
Complaints dealing procedure flow chart


Telephone: +61 8 82126799

RECOGNITION OF PRIOR LEARNING (RPL)/CREDIT TRANSFER

1. Recognition of Prior Learning (RPL) must be conducted according to
requirements of the AQTF2007. At the time of enrolment, students may apply to
have their skills and knowledge assessed for RPL. All RPL must be claimed via the
submission of the RPL forms. It is the student’s responsibility to complete the
RPL form completely and include all relevant evidence, certified if necessary.

2. Credit Transfer is the recognition of VET study which has been conducted in
Australia only. Credit transfer is for students who have preciously studied and
successfully completed one or more subjects containing the same competencies
as those offered by UNI for Credit Transfer.

Credit transfer assesses the initial course or subject that the individual is using to
claim access to, the destination course to determine the extent to which it is
equivalent learning outcomes, competency outcomes, or standards in a
qualification.

To apply for Credit Transfer students will need to submit certified copies of their
transcript prior to starting with UNI. Fees ($250) may apply if application is
submitted after the student has commenced with the institute.

3. Related policies, document

RPL and Credit transfer Form
Course outline


Telephone: +61 8 82126799

STUDENT ASSESSMENT POLICY

The purpose of the Student Assessment Policy is to describe the process and
requirements of assessment at UNI, including assessment design and student
assessment requirements.

1. Standard of work

Students will be provided with criteria for the completion of any assessment activity
including assignments, project, workplace activity, examinations or group activities.

Students should complete their assessment activity in-line with the set criteria. This
may include such activities as word processing standards, referencing, lay-out and
presentation methods of styles.

2. Assessment Dates

Student will be required to meet dates in a range of ways such as:
Submission dates for assignments and projects
Pre-determined assessment activities held within class times (i.e. debates,
presentations, group activities)

3. Re-Assessment
Reassessments are available to students who have not meet the course competency.

a. Re-sit for theory assessment: $50
b. Re-sit for practical assessment: $120


Telephone: +61 8 82126799

4. Extensions

Students who have compelling or compassionate grounds with valid evidence may
apply for an extension but this must be done before the assignment is due or as soon
as practicable and must be made with the appropriate forms. If the student is unable
to come into the institute to complete the appropriate forms then the institute should
be contacted on 0406880899 or via email mac_lather@yahoo.com. If the student’s
request for an extension is successful, there will be no marks penalty for the period of
the extension.

5. Plagiarism (Cheating)

In the event of a student being found to have plagiarised or cheated in some way in an
assessment task, that student will be given a zero mark in that assessment task.
Similarly a student who fails to submit an assessment task will also receive a zero
mark.

The UNI director will deal with any dishonest assessments/examinations. Dishonest
assessments/examinations include:
Deliberate copying or attempting to copy the work of other students with or
without their consent
Deceitful conduct by submitting the work of another student
Using or attempting to use information the trainer, institute or industry has
prohibited from use in that sort of assessment or prohibited by law.
Plagiarism (i.e taking and using as their own, the thoughts and writings of
another with the intent to claim the work as their own)

6. Mark review Process

Students who are unhappy with their mark can request for a mark review, the review


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period is 12 weeks after the completion of the course. A request for a mark review for
reasons of plagiarism will not be accepted.

7. Assignment Cover Sheet

Please see trainer for a copy of the assignment cover sheet.

8. Assessment kept by UNI

In order to meet a range of (external) auditing requirements UNI will be retaining
evidence of student’s work submitted. This may be in the form of, but not exclusive to:
Keeping the originals of any examination papers
Keeping the samples of assignments submitted
Keeping photographic, video or audio evidence of projects, presentations,
interviews or work placement activities.


Telephone: +61 8 82126799

ACHIEVEMENT OF A QUALIFICATION

UNI issues a number of formal qualifications to students who have completed their
course of studies at the institute. For students who pass the course, they must be
graded as “competent” for each subject in the relevant course. This means they must
gain a PASS grade in all subjects before a qualification document will be issued.

CLASS TIMES/TIMETABLE

Each tem you will be issued with a class timetable and study programme.

A list of subjects will be posted on UNI website.

Please try to be on time for your class as lateness inconveniences fellow students and
staff, and reduces your attendance percentage which may affect your visa. (Please see
the Course progress and Attendance Policy)

1. Class rolls

Each class you attend has a separate class roll. The roll is marked by the class trainer
each day as a record of your attendance.

2. Enrolling for next term

Each term you are expected to complete the enrolment process in order to get your
timetable for the term. Enrolment for continuing student is available both online and
face-to-face.


Telephone: +61 8 82126799

RECORD MANAGEMENT

UNI maintains student records in hard-copy and soft-copy, all hard-copy student
records are kept on campus in a secure location and are accessible only to UNI
personnel.

All student files are kept in hardcopy and softcopy for 5 years after enrolment has
expired. Records of student records of student results, amendments to results,
qualification, statement of attainment and transcripts will be kept by UNI for 5 years
after enrolment has expired.

For privacy reasons information about a current or former student of UNI will not be
released to any one without written permission of the student unless where the
institute is legally required to release such information.


Telephone: +61 8 82126799

STUDENT ADMINISTRATION INFORMATION

1. Student card

All students in UNI will need a student card for access to the campus, the use of the
library, facilities etc. student cards will be ready to be picked up within 1 week of your
start. See Reception to collect your card.

2. Paying Fees

You have to pay your term fees before starting each term. Failure to pay your fees
when required will result in you being unable to obtain a timetable for study. If you do
not commence studies at the commencement of term as stated on your CoE, DIAC will
be notified and you may lose your visa.

Student 2011 2012
Class materials, hand-outs, internet As required As required
Student Card (New) $0 $0
Student Card (Renewal) $2 $2

3. Payment of tuition fees

Fees are reviewed annually and may increase.

Tuition fees do not cover the charge for accommodation, living expenses, textbooks,
stationery, equipment and external examinations. If fees are not paid by the due date,
a late fee may be charged. You will not be allowed into class if you have not paid your
tuition fees and this may lead to loss of attendance. Please keep your receipt as proof
of payment.


Telephone: +61 8 82126799
If you are having difficulty with your fee payments, you must speak to the director at
UNI. If you fall behind with your fees, UNI will report you to DIAC for non-payment of
fees.

Payments can be made by:

Cash
Cheques
Bank draft/Money order
Bpay

4. Refund Policy
Requests for refund must be lodged to the Director of UNI in writing, using the
Application for Refund Form available at UNI website.

a. For international student

If a visa application is rejected for a student applying for enrolment from offshore, then
the tuition fees will be refunded less $200 for administrative expenses.

If a student withdraws from a course more than 28 weeks before semester service
commences, less $450 of the semester’s fees will be refund.

If a student withdraws from a course 28 days or less before the semester service
commences, 50% of the semester’s fees.

After the commencement of course – No Refund

If a student’s enrolment is terminated after course commencement as a result of a
serious breach of student visa conditions or UNI’s rules then, the student will receive
no refund for the semester’s fees in which the enrolment has been cancelled and a


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refund of no more than 40% if the subsequent semester. Any further semester fees
paid will be refunded in full.

Where a refund is approved by the Director and is not due to the institute defaulting,
UNI will make payment of refunds within 28 weeks of receipt of the application. The
refund will be deposited into the student’s bank account only.

b. Refunds after UNI default

If UNI defaults, then all monies paid less the application fee will be refunded to the
student within 2 weeks of the default day. UNI defaults if the course:
Does not start on the agreed starting day
If the UNI is unable to fulfil its training obligations to complete a course, then the
student shall be referred to ACPET for ongoing training management at another RTO.

c. Refund general provisions

Where a refund is approved by the Director, and is not due to the UNI defaulting,
institute will make payment of refund within 4 weeks of receipts of the application. No
refunds will be paid to a third party (a person other than the student), unless the
student requests in writing that the refund is to be transferred to another bank
account. Student will receive a clear statement of refund explaining how the refund
was calculated. (This policy availability of the complaints and appeals processes, does
not remove the right of the student to take further action under Australia’s consumer
protection laws)

The refund policy is subject to review from time to time.


Telephone: +61 8 82126799

STUDENT SUPPORT SERVICE

1. Student service

Student service staffs are able to assist students with the followings:

To pay your fees Questions about home stay and

accommodation
For CoE To return applications to course variation
forms
Your OHSC Contact details for legal, medical or
emergency service
Appointments to see staff If you have a complaint to report
Woman Cultural support

Reception staff is able to assist with the following:

General enquiries Student card
To find UNI staff To make an appointment to see UNI staff
Check your course completion date To fill in a request form ( for a letter of
enrolment or to get other documents you
might need)
Change of address forms Mail sent to UNI

2. Complaint officers

Student should speak with compliant officer for the following:
For intervention meetings
To lodge an appeal against being reported to DIAC


Telephone: +61 8 82126799
3. Business and IT Questions

Students should speak to the following staff members for questions about the IT
courses (please make an appointment at reception):

Trainers Director
Course exemptions ( Recognition of prior
Questions about your IT Timetable
learning/Credit transfer)*
Class Information Academic problems
General IT Questions Problems with your course
Course Information
Attendance issues

* must be done before the start of the IT term, fees may apply

4. Welfare (Academic & Counselling):

Student welfare is important to the staff at UNI. Our experienced welfare staff, Director
of Studies and teachers will assist students with educational matters or any enquiries
they may have. Students are encouraged to make an appointment with UNI welfare
staff if they require services such as:
Academic counselling
Welfare counselling
Complaints
Work placement

5. Learner Support (Tutoring)

This is should a student require additional tutorial assistance outside that which is
provided within the course, this must be arranged individually between student and
trainer.


Telephone: +61 8 82126799
6. Counselling

Hopefully, your time is Australia will be happy one. However, inevitable, sometimes
problems occur in your life that can’t be controlled. UNI understands that these
problems often feel worse when you are a long way from home and family. Therefore,
UNI Counsellor is available to talk through any problems you have, and to lend a
sympathetic ear. His name is Mukesh Kumar, if you would like to speak to him, please
feel free to make an appointment.

Crises in your life (you own or your family’s)
Difficulty in making an important decision
Feeling depressed
Feeling highly stressed
Alcohol/drug abuse, gambling or other addictive behaviour that is seriously
affecting your health or social functioning, including your study.

7. Stress

Many things can happen in life, some good and some bad. If you have problems while
you are studying at UNI, the institute counsellor may be able to help.

8. Libraries

City of Adelaide Library: Corner North Terrace and Kintore
Avenue, Adelaide SA 5000
http://www.slsa.sa.gov.au/site/page.cfm
The University of Adelaide: North Terrance, Adelaide, SA 5000
http://www.adelaide.edu.au/library/
University of South Australia: North Terrace, Adelaide SA 5000
http://www.unisa.edu.au/future/?gclid=CPrmoq6E-qUCFQH1bwodly3Jmw


Telephone: +61 8 82126799
9. Institute e-Library

The institute e-Library and email services are available for all students. Additional
resources are also available.

10. Student Notice Boards

Please check Student Notice Board regularly for important notices regarding your
course, examination, industry information etc.

FACILITIES

1. Photocopying Facilities

Student photocopies can be done through UNI reception. Please ask the receptionist to
make copies for you.

2. Computer Facilities

There are number of computers in the UNI and also provides Apple IMAC PCs around
the campuses.

LEGAL SERVICE

International students can seek legal advice in relation to immigration (visas),
discrimination and many other matters. Legal advice and assistance can be obtained
for free or at minimal cost. For further information please see below:

Legal Aid SA can provide free legal advice by calling Law Access SA legal helpline
on 1300 366 424 (cost of a local call from within SA).


Telephone: +61 8 82126799
Website: http://www.lsc.sa.gov.au/cb_pages/legal_advice.php

AHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, this
service is only available for international students who are members of AHM
Private OSHC (Overseas Student Health Cover) call helpline 1800 006 745.

One of the many benefits of your Private OSHC membership is that you have access to
a 24 hours emergency telephone service which provides medical, legal and other
assistance over the phone, with the aid of an interpreter where necessary.

Service Include:
Help with the costs of medical treatment
24 hour emergency service helpline 1800 006 745 for:
o Emergency medical assistance
o Stress and trauma counselling
o Interpreter service
Online claiming services, any time of the day or night
Informative web site www.ahm.com.au/oshc

HEALTH AND SAFETY AT UNI

1. OH&S
UNI has a number of policies to facilitate a safe and harmonious working environment
and to meet various statutory compliance requirements.

In brief, under our OH&S policy students:
are required to take reasonable care of themselves and other in the institute;
have a responsibility to co-operate with all healthy & safety provisions
procedures and programs, as appropriate
properly maintained facilities and equipment


Telephone: +61 8 82126799
2. SAFETY

Australia is considered to be one of the safest counties in the world. However, like in all
countries/major cities, undue risks should not be taken in Adelaide. For example:
avoid poorly-lit areas at night time
do not provoke undue attention to yourself with loud behaviour

If you are not familiar with Adelaide, or if you must travel at night, please travel with
friend. Also do not accept a ride in a car from someone you do not know, even if they
seem friendly or helpful.

3. Emergency Telephone Number ie Police/Fire Department/Ambulance:

000(from a landline)
112(from a mobile phone)

4. Fire Procedures

Study the emergency exit map in the classroom. If there is fire:
Follow your trainer to the allocated EXIT
Walk calmly out of the building and refrain from excessive talking

5. EXITS
Make sure you are familiar with the location of Exits at each of the campus. A map at
the back of classroom door will indicate the closest exist.

6. First Aid

Any personal injury sustained at the Institute must be reported immediately to your
trainer. A basic first aid kit is available for emergencies. Look for the green first aid
sign.


Telephone: +61 8 82126799

OVERSEAS HEALTH COVER

Overseas Student Health Cover is a Student visa requirement. You must maintain your
health cover for the period of your stay.

For those students who have just arrived in Australia on a Student Visa.

You can still see a doctor while you are waiting for your membership card to arrive.
You do not have to wait for your card to arrive before you see a doctor.

1. Medical Certificate

The institute will accept only certificates from registered medical and dental
practitioners. Certificates must include a provider number. Receipts from doctors are
not acceptable.

2. AHM Private OSHC-Free 24 hour emergency advice and assistant

AHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, this
service is only available for international students who are members of AHM Private
OSHC (Overseas Student Health Cover) call helpline 1800 006 745.

LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENT

Adelaide hosts over 15,000 international students and is known locally as the twenty
minutes city. Adelaide is recognized as a safe, clean city with fresh air and numerous
trees, parks and green spaces. It also has stunning beauty including wonderful surfing
beaches where you can walk and swim safety.

Within walking distance from UNI are many cultural, historical and commercial places


Telephone: +61 8 82126799
which form the very heart of the city.

1. Cost of Living

Adelaide is Australia’s most affordable capital city. International students will require
approximately $18,000 a year or about $340 a week to cover living expenses in
Adelaide. This is a rough guide only. Remember your living costs are separate to your
tuition fees.

Expense Estimated Cost
Temporary Accommodation $350-$500/week
Electricity connection Normally free with 1 year agreement
Telephone connection Normally free with 1 year agreement
Gas connection Normally free with 1 year agreement
Internet connection Normally free with 1 year agreement
Mobile phone and/or network sim card Normally free with 1 year agreement
Household items, e.g. furniture,
$100-$500
crockery, etc
Transportation $100-$150/month
Textbooks & Educational Expenses $50-$200
Insurance-house, car, health Depends
TOTAL: $1,500-$3,000

2. Ongoing Expenses

Once you have established yourself in accommodation, you will need to budget for
ongoing costs. This is an example of monthly expenses you may have if you live in
SINGLE accommodation (costs will reduce if you are in shared accommodation)


Telephone: +61 8 82126799

Monthly Expense Estimated Cost
Rent (four weeks rent@$150/week) $600
Food (four weeks@$50-$150/week) $250
Electricity $30
Gas $30
Telephone $30
Internet $30
Mobile Phone $30
Transportation $100
Entertainment $100
Educational $100
TOTAL: $1400

3. Setting up a Bank Account

You can chose to open an account in any Bank, Credit Union or Building Society in
Australia. Do your research to get the best deal.
To open a bank account you will need:

your passport ( with arrival date stamped by Australian immigration)
student ID card
money to deposit into the account ( this can be as little as $10)

4. Bank & ATM Locations

BANK WEBSITE
National Australia Bank www.nab.com.au
ANZ www.anz.com.au


Telephone: +61 8 82126799
Commonwealth Bank www.commbank.com.au
Westpac Bank www.westpac.com.au
St George Bank www.stgeorge.com.au

VISA

If you have a problem or question about your visa talk to the Senior Student
Service Officer or the Senior Marketing Manager or you can talk to the Department
of Immigration and Citizenship (DIAC) about your visa or other immigration
matters. Their office is located at: Level3, 55 Currie Street, Adelaide SA 5000

Under the ESOS framework as an overseas student on a student visa you have
responsibilities to:
satisfy your student visa conditions
maintain your Overseas Student Health Cover (OSHC) for the period of your
stay
inform your provider if you change your address
maintain satisfactory course progress
if you are under 18, maintain your approved accommodation, support and
general welfare arrangements

For more information please refer to
http://aei.dest.gov.au/AEI/ESOS/Quickinfo/ESOS _FrameWork_pdf.pdf

1. Change of Address/Contact Details

Please make sure the institute always has a record of your current address and
telephone number.

Any student visa student who moves to a new address must notify DIAC and the
institute immediately. It is a requirement of your visa that you inform both. A change


Telephone: +61 8 82126799
of address form is available at reception.

If you change your residence, you must tell the institute what your new address is.
This is essential to help keep the student records up-to-date, so that if the institute
needs to send anything to you, it will be sent to the correct place. If you have a
student visa,

you also need to tell DIAC about your new address.

2. Working in Australia

a. Permission to Work

As of 26 April 2008, people granted student visas will automatically receive permission
to work with their visa grant. Most student visa holders will no longer need to apply
separately in Australia for permission to work. Please note that you will NOT be able to
work in Australia until the first official day of classes when the education provider
confirms your study commencement.

b. Working while studying

you are not permitted to start work until you have commenced your course
of study
you can work a maximum of 20 hours per week during the term and
unlimited hours when your course is not in session.
The Department of Immigration and Citizenship (DIAC) considers your course to be “in
session”:
for the duration of the advertised semesters ( including periods when
exams are being held)
if you have completed your studies and your confirmation of enrolment is
still in effect credited to your main course


Telephone: +61 8 82126799

c. Getting a Tax File Number

You must obtain a Tax File Number to be able to work in Australia. A tax file number
(TFN) is your unique reference number to our tax system. When you start work, your
employer will ask you to complete a tax file number declaration form. If you do not
provide a TFN your employment will be taxed at the highest personal income tax rate,
which will mean less money in your wages each week.

d. Taxation Returns

If you pay too much tax you are entitled to a refund. To get a refund you will need
to lodge a tax return. You can lodge online using e-tax(free), by mailing a paper tax
return, or by paying a registered tax agent to complete and lodge the return for
you. If you lodge by e-tax your refund will normally be issued within 14 days.

Lodge online using e-tax at www.ato.gov.au
For a registered tax agent visit www.tabd.gov
Tax returns are lodged at the end of the Australian tax year (1July to 30 June
of next year)


Student handbook 2011 update18 feb

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