Hcl info annual report

Contents
Who we are 08
What we offer 10
Our manufacturing facilities 12
Our vision, mission and quality assurance 13
Our service support network 14
Our geographic network 14
System
Milestones 16
integration
Integrating systems for the future 18
Integrating the future through people power 30
Integrating ourselves with a greener tomorrow 32
Awards and accolades 34
Financial highlights 35
Our management team 36
Chairman's message 38
Information & Management Discussion and Analysis 40
communication Report on Corporate Social Responsibility 55
technology
Director's Report 61
Report on Corporate Governance 71
Digital Annual Accounts Parent 84
lifestyle Consolidated Accounts 124
Financials of Subsidiaries 151

HCL Infosystems Annual Report 2008-09 | 01

The future lies in the
seamless integration of
systems and technologies
with business processes…

An integration that facilitates
operations, simplifies
complexities, improves
productivity and enhances the
value delivered to your
customers


+

The World Bank has projected 8% growth for India in 2010,
which will make it the fastest-growing economy and overtaking
China’s expected 7.7% growth.
*Source:World Bank 2009


The Indian economy is one of the fastest growing
economies in the world:

} India’s economy has grown by more than 9% for three
consecutive years,and has seen a decade of 7%+ growth,thereby
enabling the reduction of poverty by 10%.
*Source:Indian Economy Overview,EconomyWatch January 2009

} During this period of stable growth, the performance of the
Indian service sector has been particularly significant.The growth
rate of the service sector was 11.18% in 2007 and now
contributes 53% of GDP.
*Source:Indian Economy Overview,EconomyWatch January 2009

} According to IMF Outlook 2009, global growth is expected to
rebound to 3% in 2010, led by the twin propellers of China and
India,with 8% and 6.5% projected growth respectively.
*Source:IMF Outlook 2009

In theWorld’s Fastest Growing ICT Market
} Indian IT CAGR – 16.4% (IDC/Gartner) ~ 50%
growth expected in next 3 years Indian
53%
} Steep Growth Sectors:
service
sector 53% growth

Telecom – Fastest growing market
45% growth in Broad Band Penetration, the second fastest growing
market in the world. Mobile tele-density of 42.25% & over a billion 9%
population.
*Source:TRAI
Indian
economy 9% growth

Security - Indian security market is estimated to be at around
US$ 1Bn for 2009 and the major sectors will be airports, mass
transports and maritime.The market is estimated to be US$ 9.7Bn
by 2016 8%
*Source:Frost & Sullivan

Growth In Core Sectors - Power, Infrastructure, Health &
India in
2010 : 8% growth

Education

Education Sector - Prime Minister has termed 11th five year plan
as “India's educational plan” Govt. to put 31K Cr in National Skill
Development


Integrated ICT Systems that
seamlessly bridge business
process with customers and
citizen requirements are among
the key drivers for sustaining
these growth plans and HCL is
among the best positioned
Indian companies to address the
growing demand for SI in the
ICT infrastructure development
sector.


HCL’s core strengths make it a leader in the ICT
market...
} HCL is among the largest ICT companies in India networks for the defence sector and the
with an India Facing focus and over three decades of National Internet Backbone Infrastructure for
trusted relationship with our customers Broadband Services
} Stands for quality and innovation, a specialist ICT } The HCL’s “Best Assured” stamp of Quality that
technology player ensures that the best is delivered to our customers
} A pioneer who has played a leading role in moulding } Sustainable Growth through an integrated
the IT industry of India as we see it today environmentally friendly program – HCL ecoSafe
} A range of technology solutions, domain expertise and } One of India's largest distribution and retail network, to
products catering to business needs across the sectors market a range of IT & Digital Lifestyle products
of Telecom, BFSI, Power, e-Governance } A network that reaches out to 93,000 retail outlets
Infrastructure, Health, Education, Media & over 11,000 plus towns
Entertainment, and Retail over the last 3 years } An unmatched service and support infrastructure that
} HCL has executed many large SI rollout projects in India reaches out to all corners of India
including the single largest rollout of ERP licences in } World Class Support Services. Ranked No. 1
the enterprise segment, one of the largest VOIP Company in IT services as per DQ CSA 2009


Who What Our Our vision, mission Our service Our Milestones Integrating
we are we offer manufacturing and quality support geographic 16 systems for
08 10 facilities 12 assurance 13 network 14 network 14 the future 18

Who we are

Incorporated in 1976, HCL
Infosystems Ltd is among the
largest India facing ICT
companies and the pioneers of
modern computing in India
today. HCL is engaged in
developing and implementing
solutions for diverse market
segments across a range of
technologies.


Integrating the Integrating ourselves Awards and Financial Our Chairman's Management Report on
future through with a greener accolades highlights management message Discussion and Corporate Social
people power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55

Part of the $5 billion HCL Enterprise,
HCL Infosystems Ltd. is a leading ICT
Hardware and System Integration
Company, operating in the diverse areas
of ICT Products & Solutions, Systems
Integration, Office Automation, Digital
Lifestyle Products,Managed ISP Services,
Homeland Security and Managed
Network Solutions.

With a clear vision to bring technology
solutions that make a difference to the
lives of the people, HCL has evolved
from being an IT products
manufacturing company in India to
becoming a leading multi-faceted
technology ICT Products, services and
System Integration Company.

Endorsed with ISO 9001-2000
certification for ICT Services & System
Integration and ISO 14001 for
manufacturing, HCL is fast emerging as
the preferred next generation partner
for companies looking to build the
intelligent infrastructure of tomorrow.



What we offer
HCL provides a wide range of product and services for a diverse spectrum of
customers. HCL’s portfolio of products and services encompasses the following:

1 In the Enterprise Segment
ICT and Networking,
Infrastructure Consultancy &
System Integration Facilities Management Service

Our SI practice drives the technology-enabled business We design, roll out and implement large & complex corporate IT
transformation programs of our clients, primarily public & private infrastructures. We offer a range of flexible services to Operate
sector corporations in various sectors and central, state or & Manage the complete ICT & Automation Infrastructure of our
municipal government agencies and entities.We offer turnkey SI clients leveraging our unmatched service network
services that integrate best-in-class products and solutions to
meet the business needs of enterprise across diverse sectors
including:Telecom, e-Governance, BFSI & BFSI Co-Op, Power,
Railways, Health, Security, Media & Entertainment,Airports/Ports,
Defence, Education, and Retail.

IT Audit, Security Compliance
ICT Products & Risk Management

We offer an entire range of IT products which include PCs, We assist customers in evaluating processes and technology to
Notebooks, Servers, Imaging, Printing, Voice & video solutions, secure their infrastructure, security and risk minimizing to meet
Networking Products,TV and FM Radio Broadcasting solutions, their requirements.
Communication & Security solutions

2 In the Consumer and Retail Segment
Computing and Lifestyle Products Digital lifestyle products

We offer a wide range of IT products which include Desktops, , We distribute a broad range of digital lifestyle products that
Laptops, Computer Peripherals & accessories and , Digital lifestyle include Nokia GSM cellular phones and its accessories, iPods,
products. memory devices, digital cameras, and provide the related customer
support services.
We distribute a broad range of digital lifestyle products, that
include Nokia GSM cellular phones and accessories, iPods,
memory devices, digital cameras, and provide the related customer
support services.



ERP Consulting & Services VPN & Managed Network Services

Through strategic associations with Oracle, SAP, Microsoft and We are a licensed Class "A" ISP, ITSP and NLD service provider.
other Software & ERP companies, we offer state-of-the-art IT Our ISP/NLD operations are carried out through a state-of-art
consulting services to align the IT strategy to the business strategy. IP/MPLS network infrastructure that reaches out, across the
country.We provide Data,Voice and Video services, Internet
bandwidth services, and offer a complete range of managed
network services to Enterprises across India.

Strategic Outsourcing Services Security Products and Solutions

We offer a one stop shop for strategic outsourcing of information HCL Security Ltd, a subsidiary of HCL Infosystems Ltd offers end
systems leading to an overall advantage for the customer in to end solutions in the Security & Surveillance domain leveraging
reduction of deployment time, access to a pool of technical on World Class technology alliances.The company has high level
expertise and a lowering the cost of total ownership. expertise in providing seamlessly integrated Global technology
solutions to ensure the safety & security of your infrastructure.

3 In the Education Segment
HCL CDC

HCL Career Development Centres is the training arm of HCL
Infosystems.We bring with us a legacy of excellence that spans
more than three decades.We seek to address the increasing
demand for skilled professionals in the ICT arena by offering a
real world practical training to students on enterprise-wide ICT
deployment and integration assignments, transforming them into
industry-ready professionals.

Education Institutions

We offer a range of technology solutions for the Digital class room & the Digital campus.We are proactively engaged in developing state of
art customised solutions including content for institutions and schools through our Digicampus & Digischool suite of products.

Our distribution and retail network
We have a significant distribution and retail network in India for digital lifestyle, office automation and other ICT products. Our distribution
network includes more than 700 re-distribution stockists, 750 micro-distribution partners and 93,000 dealers. Our distribution and retail
operations cover customers in more than 11,000 towns in India.We also have significant warehousing capacity with facilities in 28 cities in
India.We manage our distribution and retail network by implementing a three-tier distribution model for enhanced reach: (i) we use our
extensive network of re-distributors and dealers to reach towns and villages in India with a population of over 5,000 (ii) we sell products
through organised retailers in larger towns and (iii) we sell products through 65 HCL Digilife stores located in large cities across India.We
believe that our various distribution channels enable us to comprehensively cover the various segments of the Indian market, including
markets that are comparatively under-penetrated.



Our vision Our quality assurance
Together we create the enterprises
of tomorrow. We shall deliver defect-free
products, services and solutions to
meet the requirements of our
external and internal customers, the
first time, every time.

Our mission
To provide world-class information
technology solutions and services to
enable our customers to serve their
customers better.



Our service support network
Focusing on the Indian market through
505 service locations reaching out to
4000 towns, HCL offers a wide
spectrum of services through a Direct
Support Service infrastructure – the
widest in the country.
With a state of art Network Operations Centers, for delivery of
managed network services and the setting up of the Remote
Infrastructure Management center, HCL offers a range of high
availability software & hardware services including operations &
facility management.

We provide 24/7 customer care support for our personal
computer customers through our 'HCL Touch' service.These
services are accessible over, phone, mail, chat & SMS for the
convenience of our customers.

Our geographic network
} Service locations catering to 4,000 towns and cities
} 505 HCL Touch points owned and manned by HCL
} Network of Regional Response centres & contact centers
} 3600+ direct service engineers on field
} 33+ Years of experience in delivering ICT services
} Network of Test & Repair centres backed by logistics chain that reaches to all corners of India
} Certified Test & Repair centres with component level repair capability
} 200 seat training centre with state-of-the-art labs
} Support base of over 3 million assets in 75000+ sites
} Established Escalation & Management Process
} ISO 9001-2008 for ICT Services & System Integration delivery



Milestones

} Hindustan Computers } Indigenously develops an
Limited is born } HCL successfully ships RDBMS, a networking OS
} First 4-bit microprocessor in–house designed Micro – and client server } HCL launched country’s first
based scientific computer Computer at the same architecture in the same Desktop Enterprise PC
made by HCL Labs time as Apple period as global IT peers brand - BusyBee

1976 1978 1983 1985
2004 2005 2006
} HCL Infinet managed Nokia Care } IDC rates HCL Infosystems as a } HCL Infosystems ties up with Apple for
Centres to receive ISO 9001: 2000 number one Desktop PC company in iPod distribution
certification India } HCL completes 30 years in India
} HCL Infosystems maintains No. 1 } HCL Infosystems announces landmark } HCL Infosystems maintains its
position in the Desktop PC segment initiative to increase PC penetration commercial Desktop PC leadership for
for year 2003 and creating computing for masses in the fifth consecutive year
} IDC India – Dataquest Customer India by launching sub 10K PC } HCL Infosystems showcases computer
Satisfaction Audit 2004 rates HCL solutions for the rural markets in India
Infosystems as number one in the } HCL unveils India’s first segment
desktop PC category specific range of notebooks branded –
} HCL Labs brings out HPC solutions for ‘HCL Leaptops’
Indian market } HCL commences production in its ISO
14001 & ISO 9001:2000 certified
manufacturing facility in Rudrapur,
Uttarakhand
} HCL becomes the market leader in
India for Thin Clients



} HCL Infosystems becomes
the first company to cross
the 100k unit milestone in
the Indian Desktop PC
market
} HCL Front Line division } HCL launches HCL } HCL Infinet launched with } HCL launches India’s first
setup to address the BeanStalk - India’s first the announcement of Window XP enabled
emerging market for home Multi-Media Home the national ISP/NLD Beanstalk Media Centre
computers computer policy PC

1993 1995 2000 2003
2007 2008 2009
} HCL Infosystems wins CNBC Awaaz } HCL awarded as one of the best 3 } Largest selling enterprise desktop
consumer award for personal companies to work for in India by brand for the seventh consecutive year
computers Business Today } Recognized as best employer in Indian
} HCL announces ‘HCL ecoSafe’ } HCL unveils the future of personal IT industry 2009 by DQ-IDC survey
program to spearhead its environment computing – unveils next generation, 2009
protection initiatives, launches a new ultra portable, sub Rs.14000/- laptops } HCL ranks No.1 Company in IT
range of eco-friendly Desktop & for the first time in India services as per DQ CSA 2009
Laptops } HCL Digilife chain becomes the most } HCL wins prestigious Dun and
} HCL launches Best Assured Campaign awarded retail chain in 2007-08 Bradstreet Rolta Corporate Award for
} HCL Launches its innovative offering – } HCL Security Ltd. a 100% subsidiary being leaders in the Computer
Data Center in a Box and wins Intel to provide System Integration solutions Hardware and Peripherals category
innovation excellence award for the for security & surveillance
same } Launch of HCL Touch - a pioneering
initiative in the Indian ICT sector for
customer care services.



Integrating systems for the future
Airports /
Telecom
Ports

Health E-Gov

BFSI
Retail

Presence BFSI
Media & Coop
Entertainment

Power
Defense

Security
Education
Railways

The fast-pace of growth in the Indian economy has transformed the way systems and
technologies are deployed. It is seen across verticals and sectors, that organisations are
looking for efficiencies of operations through the use of technology. The more complex
systems and technologies become, the more urgent is the need to ensure their flawless
integration to deliver exceptional value to the users.

To address this growing demand HCL has reoriented its operations to focus increasingly on
system integration solutions to our customers. Our System Integration capabilities span
across a diverse range of services ranging from Consultancy, Solution Design, Selection of
technology components,Project roll outs and Operation & Maintenance services.

We have also developed a range of Hardware & Software products, Processes & Project
management methodologies for various customer verticals including Banking, Financial
Services and Insurance (BFSI) to e-Governance,Power,Telecom,Railways,Defence,Security,
Education,Infrastructure,Healthcare,Retail,and Media & Entertainment.

We have built a model that leverages our strengths with that of leading technology partners
including - Microsoft,Oracle,SAP,IBM,HP,Symantec,Cisco,Sun,CA and Hitachi - to roll out
solutions that incorporate the best of breed technology to meet the requirement of the
customers' business.



A glance at the complete range of HCL's SI solutions across verticals:

1. Telecom
TheTelecom industry is today laying the backbone of a ubiquitous network with the
potential of connecting every device on the planet. It requires diverse technologies
to be brought together, interconnected on one network, offering an anytime
anywhere services that is changing the way the world lives.

At HCL the solutions we provide to our clients include: operation support services ("OSS"); business support systems ("BSS"); next
generation networks ("NGN"); security; embedded solutions; switching, signaling, transmission and access solutions; network design and
mobility solutions. HCL'sTelecom SI practice works on the cutting edge of the technology, we have deployed projects based onWiMax,
3G,IPTV,MPLS ,and broadband services technology.

The solutions we have deployed have enabled high speed wireless access to urban and rural customers, MPLS backbone for the defence
sector and convergent billing solution for telecom service providers.

Unified Billing Solution for
transparent accounting

From an infrastructure perspective it connected SSAs and
Sector:Telecom exchanges across the country with four data centers.All of
these were clustered on a network to achieve a high availability
Customer: One of the leading telecom service configuration. From an application perspective it is an end to
providers in India. end integrated system providing order booking, customer
handling, provisioning, installation, billing, payment collection &
IVRS services. From an Infrastructure maintenance perspective
Business Situation
the hardware, software and network was monitored and
The customer provided a comprehensive range of telecom maintained to deliver the defined SLA's.
services including Wireline, CDMA Mobile, GSM Mobile,
Internet, Broadband, Carrier service, MPLS-VPN,VSAT & VoIP Key Benefits
services. In the existing system interconnect calls were
monitored by the Points of Interconnect (POI), it also was ? System consolidation resulting in reduction of O&M cost
used to detect call violations, and for claiming the prescribed ? Online mediation of CDR's eliminating the need for bill
higher rates from the operators.This system was not efficient, data transportation and fraud on this account
resulting in delayed revenue realisation & leakage of revenue. ? Proper accounting of payments & receivables for better
financial management
? Supports different tariffs, different billing cycles and
HCL’s solution different discounting schemes for different category of
HCL implemented Inter Operator Billing and Accounting subscribers
System (IOBAS), which is a Call Data Record (CDR) based ? Enabled Pre-paid and Post Paid billing integration
computerised billing platform that transformed its MCU based ? Host of online services, online query and prompt customer
billing to a CDR based billing system. response




2. BFSI
Our portfolio of solutions to the Banking, Financial Services and Insurance ("BFSI") sector
includes infrastructure components software products and professional services.

HCL is the preferred partner to many of the major banks and insurance companiesWe provide
a range of solutions including MIS BI & Data Warehousing, Compliance Solutions, Mobile
Banking, ATM & Self-Service Solutions, MICR and Cheque Transaction, Core Insurance
Applications Payment hub & Financial Inclusion Solutions. These solutions are based on a
flexible component based architecture.

3. BFSI Coop
The Regional rural Banks and Coop Banks in India have contributed in a major way to the rural
development of the country.Turnkey solutions help a Coop Bank to lower the total cost of
operations and deliver prompt & efficient services to their customers. The Cooperative Banking
vertical is a focus area for HCL within its BFSI practice.We have a a host of offerings including:

? HCL BancMate Core Banking Solutions (CBS) ? Bilingual software application
? HO records collaboration ? Inter-bank Reconciliation
? Documentation Solutions ? Retail Lending Solutions
? Audit & Credit trail solutions ? MIS reporting solutions
? Financial Inclusion



Banking made easy

Sector: Banking (BFSI)

Organization: A leading State Cooperative Bank which is
amongst the fastest growing banks in India having more than
INR 2400 Crores of deposits; it has 173 branches and
extension counters spread throughout the state.

Business Situation:
The bank was faced with the prospect of increased
competition from new private and public sector banks.It also
faced the challenge of linking all of its branch operations into
a cohesive entity to better serve its customers.

HCL’s solution:
The bank chose BancMate CBS from HCL to run its
branch banking operations on the Microsoft Windows
Server 2003 and Microsoft SQL Server 2005 database.
HCL “BancMate” CBS is an innovative solution focused on
the Indian Banking Industry. It is a web based bi-lingual
Core Banking Solution that communicates with users and
account holders in their local language and meets all
requirements of the mandatory Official Language Act.
It incorporates security features with access rights defined
for every user. BancMate CBS is platform and database
independent, and is built on 3 tier web architecture with
scalable technology and robust functionality.

Key Benefits:
1. Easy to Implement
The implementation process is simple,fast and user friendly.This made it one of the fastest software roll outs for the bank.
2. User Friendly
The entire retail banking process is covered in just two screens in BancMate.This made it very easy for the bank employees to adopt and
use the new technology.
3. Easy toTroubleshoot
The ease at which configuration could be done meant that the bank was able to get the infrastructure up and running very fast,even in its
far flung remote branches.
4. BilingualApplication Software
BancMate gave the bank the ability to maintain the database in Hindi and English,as required.The multilingual solution has helped the bank
maintain better relationships with its retail and rural customers.By providing bank statements in the local language,the bank was able to
communicate with customers in their preffered language thus removing communication gaps.




4. e-Governance
HCL's e-Governance practise provides technology solutions to government departments across the country.The HCL e-Governance's
vertical is working in accordance with the National e-Governance Plan's (NeGP) vision to make all Government services accessible to
the common man in his locality.

HCL offerings in e-Governance projects spans across State and Central Government MMPs (Mission Mode Projects) and include:
? Municipal CorporationAutomation ? Electronic District Solutions
? Property Registration ? State Data Centers
? State-WideArea Networks. ? Electronic Procurement.
? Police ForceAutomation Solutions. ? Smart Card Projects like NREGA,RSBY,UID program etc

Empowering the nation: e-effort
to empower the common man
framework to ensure that payment reaches the right
beneficiaries. HCL has also developed a special kit called “HCL
Finmate” for deployment in rural environments.
Sector: e-Governance HCL's e-Job card contains:-
? Demographic & Biometric details of all the family members
Customer:A District in Uttar Pradesh
willing to do unskilled work
? Attendance record of the worker
NREGA challenges:
? Online tracker for number of days worked
1. No method to stop/check multiple enrollment of same ? Records of wages - Accrued and Disbursed
person in the system
2. Difficult to monitor employment levels The solution captures the attendance of each worker through
3. Impossible to keep check on proxy workers handheld terminals (HHT) at the worksite only. Linked via GSM
4. Ensure that payment reaches to rightful beneficiaries or internet connectivity, the data is transferred to the gram
5. Authentic manual maintenance of muster roll at each Panchayat or Block office.The HHT can be further used for
jobsite dispersal of wages through financial inclusion solution.
6. Coordination between poorly connected jobsites,
Result:
Gram Panchayat and block offices by the programming
officer The implementation of the e-Job card reduced the multiple &
duplicate enrollments significantly.With the help of HHT's it
became easy to capture regular attendance at the worksite
Solution that HCL provided: and helped in monitoring of proxy workers.Through the
To overcome these challenges HCL Infosystems offered a automated financial inclusion solution, it was ensured that the
complete solution including e-Job card (smart card) to the money reached its intended beneficiaries.
workers at worksite & the financial inclusion solution



5. Defence
Realizing the growing importance and need for SI solutions in the
defence sector of the country, HCL has ventured into this vital
segment with some key offerings.HCL's solution offerings include :

? Fully integrated Command & Control Centers
? Security and Surveillance
? Defence offsets manufacturing
? End to End Data Centre Operations
? Data,Voice,Video IP Network
? Development and integration of battlefield management and
tactical communication networks

6. Homeland Security
Going ahead with HCL's tradition of bringing global best practices
and customized technology solutions for Indian market. Our
Technology solution include Security & Surveillance, emergency
response systems, baggage screening, explosives detection, fire
safety, command & control centers, vehicle tracking systems and
more.Our solutions offer :
? A proactive approach for ensuring Public Safety and Security in
the State
? Enablement of intelligent surveillance systems that
continuously monitor sensitive zones & high footfall areas
? Connectivity and communication between authorities,
districts/zones and command & control centres




7. Power
Integrated Energy Management is the need of the hour if India is to
meet its energy demands in the growth trajectory that it has laid
for itself. HCL's focus in this sector encompasses specialised
solutions in the areas of:

? Field Automation
? ERP Solution
? Advanced Metering Infrastructure
? Integrated Energy management
? Substation setup/Distribution automation

Powered to grow

Sector: Power
Billing requirements of the client were handled by the Billing
Customer: Large State Electricity Board. Module, the Electrical Network Management & Energy
Accounting through the ENMS (Electrical Network
Business Challenge: Management Module) Package and all other modules by the
1. To automate all the processes at Sub Division level Subdivision automation system software. ENMS package
2. To reduce the technical & commercial losses running at the Sub Division Servers, have been integrated with
3. To provide better consumer management services the GIS software at a data base level.
4. To bring transactional effectiveness & transparency in
the overall system Web based MIS application was developed for Division, Circle,
5. To develop authentic MIS for top management for CE Offices and Head Office for integrated MIS generation &
strategic decisions monitoring purposes. HCL has also provided the infrastructure
with respect to the IT hardware and system software as
Solution that HCL provided: required. HCL also provided the user training to the client
HCL implemented the complete IT package for the state employees.
electricity board including computerised billing & energy
accounting which involved computerisation of Sub Division Result:
offices at the circle level, along with setting up of the Data The solution improved processes, reduced T&D losses,
Centre & customer care centres.The IT package consisted of provided better consumer satisfaction through the centralised
nine different modules:- call centre that handled the various complaints and grievances
1. Pre Billing 2. Billing of consumers. Consumer facilities were provided on the clients
3. Post Billing 4. Legal & vigilance Activities website to view his/her bill accounts, make payments or lodge
5. Store Management 6. Web based MIS a complaint. Further, the top management of the electricity
7. Customer care cum 8. Energy Accounting/Auditing board can now generate & view relevant operational & MIS
call centre 9. Electrical Network Management reports.



8. Infrastructure

World class infrastructure is the key to a globally competitive economy.We offer a range of technology solutions for automating
infrastructure projects for Airports, Highways, Ports and MRTS (Mass Rapid Transport System).

Airport segment Highway segment MRTS segment Ports segment
? FIDS/EPOS ? Toll Collection System ? Automatic Fare Collection ? Vessel traffic management
? CUTE/CUSS solutions ? Highway Traffic Management ? Automatic Ticket Vending system
? Baggage Handling and Systems Machines ? Port management
Screening ? Intelligent Traffic System ? Communication System of information system
? Cargo management solutions (ITS) Metro Rail with focus on ? Cargo/Container scanner
ATC/ATM solutions ? Integrated check-post following sub system ? Integrated port security
? ATS Automation systems solutions ? CCTV Surveillance system
? Energy Management ? Clock System
Solutions ? EPABX
? Data Transmission Systems
? Passenger Information
System
? IT and Network Integration
? Automated car parking and
parking management




9. Railways
The Indian Railways, the world's largest railway network, has
entered an era of modernisation by adopting the latest in
technology. HCL has been associated with Indian railways for
over three decades and has developed a range of customised
products & solutions for this sector.HCL offerings include:

? e-Procurement solutions
? Security & Surveillance solutions
? Networking connectivity solutions
? Digital Signage – LED displays
? IT Infrastructure – data centres,thin clients
? AutomaticTicketVending Machines (ATVMs)
? Energy management solutions

HCL pioneers the implementation of the automatic ticket
vending machines (ATVM) across the country, making tickets
easily available to the passengers without the need to wait in
long queues.



10. Media & Entertainment
HCL caters to all aspects of Media & Entertainment segment with its
innovative technology solutions. HCL has deployed several end to
end solutions including:

? TV Broadcasting & TV Channel infrastructure including the
complete work flow, from acquisition, post - production
automation to archiving and transmission solutions
? FM Radio Broadcasting
? Commercial FM Radio Stations and Community Radio Stations
? SatelliteTV systems
? Digital Head-ends systems for MSOs for the implementation of
ConditionalAccess Systems

Media Asset Management &
Archiving

Sector: Media & Entertainment sports, programs,VOD, archives in SD and HD – under one
unified corporate system.This powerful solution empowered
Customer: National Broadcaster in India with Pan users to search and browse from a web-based interface, and
India presence. then instantly view the rich media whether it is video, audio or
stills & use it for broadcasting. Our solution framework
Business Challenge: supports a wide variety of formats and wrappers, and its back-
office engine makes media management (trascoding, multisite
1. Managing media assets on magnetic tapes exchanges, transfers to different storage devices, including tape
2. To enable easy retrieval of content by authorised team libraries) seamless & easy.
members
3. To search, restore, and browse archived assets from a
single interface Result:
? Drastically optimised the way assets are shared and used
Solution that HCL provided: ? Gain time on media exchange between production systems
HCL integrated & implemented an enterprise-class turnkey ? Real contextual metadata available for a better asset
Media Asset Management (MAM) solution. First-of-its-kind referencing
project in India, the media assets are collected and stored in a ? Improved interoperability with broadcast, production and
digital format with the highest resolution and fidelity business systems
representation, enabling broadcaster to incorporate multiple ? Prevented loss of metadata due to subsystem
formats, metadata models and workflows including – news, interoperability




11. Healthcare
A reliable, swift, real time health data collection system backed by proper
infrastructure is the key to address quality healthcare delivery systems. Facilitating
hospital modernization is a major thrust area of HCL SI business,which focuses on:

? Hospital Management Information Systems
? PictureArchival and Communication System (PACS)
? Laboratory Information Systems (LIS)
? Radiology Information System (RIS)
? Medical Records Maintenance Solution
? Telemedicine Solutions
? Remote ICU monitoring system

Towards a healthy nation
enabled solution from HCL was platform-independent, which
made the entire integration process very simple.

Sector: Healthcare
The HCL HMIS Stack includes:
Customer:A prominent hospital ? ASTM - Interfaces for Lab Equipments
? DICOM - Viewer for DICOM images
? HL7 - Capable of messaging and communication with HL7
Business Challenge:
compliant systems
1. Challenge of linking different departments (core ? ICD - 10 - Smart Controls for ICD coding of diagnosis
services, support services & back office) into a cohesive details in Clinical Informatics
entity ? BCH - Smart Controls for BCH coding of diagnosis details
2. Need of streamlining all operations to single interface
3. Integrating new medical services into the system Result:
4. Need of Decision Support System for hospital staff
This browser-based, scalable & modular technology solution,
Solution that HCL provided: with its GUI based interface, enabled the hospital to meet the
requirement of connectivity and also ensured effective
HCL provided a turnkey end-to-end solution that included management of the hospital's operations through central
implementation of HMIS (Hospital Management Information management of business rules. It helps the hospital to reduce
System); Supply, Installation & Configuration of Servers, Storage the costs of administrative and clinical transactions, and at the
Back-up Solutions and Networking Solutions.The workflow same time, provide better healthcare service to their patients.



12. Education
HCL Infosystems is a leading System Integrator providing end to asset library, covering all major
end turnkey advanced education solutions to the schools, aspects in K12 category. HCL's
institutions and universities across the country in the Govt and DigiSchool also offers the school management software
the private sector. As part of HCL E2 (Education Everywhere) that fits the unique needs of the departments of the school
initiative, we have designed HCL DigiSchool and HCL thus improving the overall functioning and efficiency of the
DigiCampus for schools and colleges. HCL's DigiSchool system.
solutions are designed and customised as per Indian school
curriculum including all K12 boards. HCL DigiCampus offers a wide range of solutions keeping
in mind the requirements of large campus and universities.
HCL's DigiSchool will offer students an opportunity to learn Key offerings include campus infrastructure solution,
according to the curriculum and improve their IT competency. university resource planning, online distance learning/
The key feature that this solution offers is the digital multimedia e-learning programme andTele education.

13. Retail
HCL Retail Infrastructure and point of sale (POS) Solutions
provide end-to-end business IT enablement in a complete
customised form. We believe each business has unique needs
and thus we consult, plan and design the Retail IT solution with
our customers before we manufacture it at our state of the art,
ISO 9001 and ISO14001 certified plant at Pondicherry. ? LogisticsAutomation Solution
? Connectivity Solution
Key SolutionAreas of our SI retail are:- ? CRM Solution
? Call Centre and Process Outsourcing Solution
? Retail Stores Frond End Solution ? Automatic Milk Co-operativeAutomation Solution
? Retail Store Back end solution ? Mobility Solution
? Ware HouseAutomation Solution ? Rural Products and Solution

Outsourcing

HCL deploys its integrated e-Gov solution built on the SOA platform in a hosted model in one of the leading progressive Municipal
Corporations.This will integrate all the Citizen Centric services to be delivered from one window across a spread of 200 Sq Km.
Transaction based model for an urban local body, automating their complete citizen interactions while managing costs.
HCL built the complete infrastructure including Datacenters, deployed applications and staffed the Citizen Services Counters for the
next 10 years.



Integrating the future through people power
At HCL, Human Resource is considered amongst the Company’s most
precious asset, which is why we have laid special emphasis on every
aspect that helps in constant growth of our 5921 employees…

HCL’s HR is directly aligned to its organizational and business
strategy. Innovative practices, policies, systems and processes enable
us to engage our people at all times and ensure their empowerment
through a wide range of internal People Development Processes.
Performance-linked incentives and regular training programmes
ensure a low attrition rate among our employees, the majority of
whom are spread across the length and breadth of the country
including those based in remote locations.

An intellectually-stimulating environment, with Fun@Work as its
nucleus and designed to enable our people to `Grow, Learn and
Own’ at every step of their evolution is a key driver of the Company’s
growth.

HCL’s People Power is driven by a variety of stimulating factors,
which include:

? Opportunity to work on different technologies with multi
location exposure & latest technology
? 80% of the top Management have joined straight from the
campus
? Opportunities to move from technical to functional to general
management roles
? Housing & asset building schemes for employees
? Involvement of employees in all decision-making concerning
their welfare

As pioneers for ESOPs since 1980s, HCL has evolved a system of
profit-sharing with the employees that act as one of the biggest
incentives to their performance, which is also regularly recognised
and rewarded.

A learning organisation that encourages entrepreneurship and
demands performance management of the highest level, sums up the
HR philosophy of HCL which continuously strives to innovate new
principles and programmes to improve its HR culture.



The Company introduced several new programmes aimed at HR ? Ajai-Ke-Saath - Coffee Connects, where employees meet
development: the Chairman & Co-Founder for coffee and new ideas are
brewed over hot coffee
? New process of performance management with weights for ? Applause - From post-its to team dinners, everyday personal
KRA and also separate measurement of enablers recognitions provide a surge in enthusiasm through peer
recognition
? New Career Development Programme - Stepping Stones
- whereby individuals undergo one-year intensive development ? Alumni Connect - An Internet platform where alumni can
program followed by impartial assessment for key positions register themselves and participate in events to stay
connected with HCL
? HR Relationship Managers - A pioneering and unique
Going ahead, the Company plans to strive continuously to further
concept in the industry where HR follows the model of
strengthen its HR systems to align them even more intricately with
relationship management for internal customers the ever-changing needs of the customers.



Integrating ourselves with a greener tomorrow
A tomorrow that is safe for our children
and the generations to follow. A
tomorrow that is free of all hazardous
wastes.That is the tomorrow with which
we, at HCL, are always aspiring to
integrate through a variety of
programmes and ‘Go Green’ initiatives.



HCL’s Go Green initiatives include:
1 Drive for energy conservation
2 Integration of environment management
processes in manufacturing facilities
3 Best Assured Campaign
4 Green belt creation
5 HCL’s Green Bag Campaign

At HCL, we are committed to continually improve the conservation
of natural resources, ensure minimisation of waste & pollutants and
comply with applicable legal, regulatory and other requirements
relevant to our products,processes and environment.

HCL ecoSafe is one of our biggest initiatives as part of our drive for
a greener tomorrow and an endeavour to protect the environment,
health and safety of all our stakeholders. Under HCL ecoSafe policy,
energy conservation has been a key area of work to reduce power
consumption in products,while employing measures in manufacturing
of products to minimise energy consumption. All HCL products
have been incorporated with Green PC features and ACPI mode for
power saving.

In line with our focus on environment protection, HCL’s
manufacturing facilities practice various measures to reduce power
consumption by using natural light during daytime, installing different
capacity DG sets that consume optimum amount of diesel as per
required load.

We shall remain committed in our focus towards environment
protection and sustainability,moving ahead.

HCL Green Bag Campaign is an initiative taken by the company to
dispose of any e-waste in a 100% environment friendly manner. In
order to facilitate this we have engaged all our HCL Touch centres to
collect any e-waste the customer wishes to dispose off.



Awards & accolades
Strongly vindicating the strengths of our
business model and the successful focus
of our strategy, HCL has been the proud
recipient of some of the industry’s top
awards and recognitions through the
years.

Among the major awards and accolades that came HCL’s way during Other top-level recognitions awarded to the Company included:
2008-09 were:
? Upgradation of Quality Management System ISO 9001: 2000 to
? Ranked No 1 in the DQ-IDC Best Employer Survey 2009, ISO 9001:2008 standards
among the IT companies in India
? Ranked among the top three Best Companies to Work, across
? GoldAward in“IT &Automation Hardware” category by Frost & industry segments by BusinessToday - January,2009
Sullivan in India Manufacturing ExcellenceAward (IMEA 2008)

? Awarded the “Gold Star” rating for customer satisfaction
excellence in the CISCO PAL Survey

? Ranked No1 company in IT services as per DQ CSA 2009

? Dun & Bradstreet Rolta corporate Award 2008 for being leader
in Computer Hardware & Peripherals category In a strong endorsement of his visionary strengths, the
Company’s Founder Chairman & CEO, Mr. Ajai Chowdhry
? Best Desktop PC Category award by ComputerActive was felicitated by Times Ascent Asia Pacific HR Congress
with the “CEO with HR orientation” Award during the
? EmeraldAward for best all round performance from Infocus Global HR Excellence Awards 2008-09. He was also ranked
third in the Power List of 75 Most Powerful Brand Builders
? Platinum Certificate of Excellence award from HDFC Standard of India and has been adjudged among ‘India Inc’s Most
Life Insurance Co. Ltd in appreciation of its contribution & Powerful CEOs’ byThe EconomicTimes.
efforts towards the continued success of HDFC SLI



Our management team
A futuristic management team with in-depth experience and high level of expertise,
successfully translating the Company’s vision into a game-changing strategy, is at the
core of HCL’s business model.

A look at our Management Team:

AJAI CHOWDHRY
Chairman & CEO

A visionary par excellence,Ajai Chowdhry is one of the six founder members of HCL.An engineering graduate by training, he took over the
reins of HCL Infosystems, the flagship company of the enterprise, as President and CEO in 1994. Instrumental in steering the Company into
an internationally recognised corporate in the niche areas of its business, he was appointed the Chairman of HCL Infosystems in November
1999. He has received various prestigious honours and accolades endorsing his outstanding capabilities, including the DATAQUEST 'IT Man
of the Year 2007' Award, among others.

J V RAMAMURTHY
Chief Operating Officer

The Chief Operating Officer of HCL Infosystems, J V Ramamurthy brings to the table over three decades of exceptional expertise and
diverse industry experience. A technocrat and a man of broad vision, he has led the Company to scale new parameters of growth by
spearheading its entry into a number of new verticals and partnerships.

SANDEEP KANWAR
CFO & EVP

Associated with the Company since 1988, Sandeep Kanwar has the distinction of progressing to the position of Chief Financial Officer, in a
span of just eight years, at the young age of 35.A respected name among his colleagues and customers, he is known for his financial acumen
and management skills.

HARI BASKARAN
EVP

A BE graduate and alumni of IIM - Bangalore, Hari has been instrumental in building the largest retail network for digital lifestyle products in
the country. As head of the Distribution and Marketing Services and Retail business division for HCL, he has given a new meaning to the
success of these operations.

RAJEEV ASIJA
EVP

Rajeev, an engineering graduate, joined HCL in 1983.With two decades of industry experience, he heads the Enterprise Solutions &
Services business of the Company.



M CHANDRASEKARAN
Sr.VP

M Chandrasekaran joined HCL in 1984.With over two decades of industry experience in sales, support and marketing, he heads the office
automation products, HCL Infinet and CDC business for HCL.

ROTHIN BHATTACHARYYA
CEO (HCL Security Ltd.)

Rothin Bhattacharyya is the Chief Executive Officer (CEO) of HCL Security, headquartered in NOIDA India. A senior business leader, with
over 24 years of business management experience, Rothin is considered a thought leader in technology & services sector. His primary
responsibility in HCL is to expand company’s capability to lead large, complex, global businesses.

GEORGE PAUL
EVP

As head of the Marketing function along with HCL R&D, George Paul has been pivotal in steering the Company's growth trajectory to
exceptional levels of success.A graduate in Electronics & Telecommunications, he joined HCL in 1983 and is now a core member of HCL
leaders.

RAJENDER KUMAR
EVP

With over three decades of industry experience in procurement, manufacturing & channel development, Rajendra Kumar heads the
Corporate Initiatives, including Quest for Excellence Program. He has been associated with the Company since 1976 and has, over the
years, become an integral member of its leadership team.

VIVEK PUNEKAR
VP HR

An engineer by profession with over two decades of industry experience in various functions,Vivek heads the HR function for the company.
Vivek, who joined HCL in 1986, is credited with innovative HR initiatives that have made HCL among the best companies to work for.



Chairman's message

“HCL continues its relentless pursuit to bring to its customers,products and solutions
on the cutting edge ICT technology. It is our endeavour to leverage our knowledge,
experience and best practises to touch lives through technology in all spheres of life
and make a difference to the citizens of our country.”

- Ajai Chowdhry, Founder, Chairman & CEO, HCL Infosystems Ltd.



Dear Stakeholders,

The year gone by has witnessed a major turmoil in the global Your company continues to be the torchbearer, being the first to
economic and political scenario, which has had an impact on the ICT bring products based on the power of new technology to Indian
industry in India as well. However, history testifies that every crisis consumers. As we venture into new categories of products we
presents opportunities and opens new avenues for development and believe that we will continue to tap into our prowess to touch lives
resurgence. I believe India is witnessing a resurgence of its economy every day,in different spheres of life.
and stands at an inflection point, of growth. It is projected that within
this,the Indian ICT market is among the fastest growing in the world.
Sustainable Growth
Your company HCL Infosystems, is one of the leading India facing ICT I am proud to state that your Company has also taken a leadership
companies, with diverse business portfolio's including Products & position in adopting a policy of sustainable growth. Under the HCL
Services, System Integration, Distribution & Marketing, Education & ecoSafe program we are bringing out products that are
Training & Security,each with its specific growth trajectory. environmentally friendly, programs that enable safe disposal of
e-waste, reduction of carbon dioxide footprint, reducing energy
In these exciting times, your company is poised at the right place to consumption in products & internal operations, etc among various
address the opportunities that are being thrown up in different steps initiated.
sectors.
People power
This growth requires setting up of a core ICT infrastructure that is
I would like to mention that the growth and success of any
critical to the functioning of businesses and delivery of governance.An
organization rests on the strong foundation of its people. Your
ICT infrastructure that is the backbone to keep all parts of the system
company has built one of the largest multi-technology talent pools in
connected, to increase productivity levels, and provide information
the ICT industry, and has nurtured a mature home-grown
and intelligence“on tap”.
management team to enable it to scale new heights.
We are witnessing the convergence of “adjacent technologies” into
the core with emergence of concepts like integrated security & GoingAhead
surveillance solutions, mobile workforce automation solutions,
electronic payment gateways, integrated command and control With all these initiatives, I am confident that as your company moves
systems,and integration of the shop floor with central MIS etc.We are forward on its growth trajectory with a focused strategy, it is geared
witnessing the emergence of an era of the “Intelligent towards making the most of the unfolding opportunities across the
Infrastructure”. In this period of immense possibilities, your verticals of our presence, be it Telecom, Power, BFSI, e-Governance,
company, HCL Infosystems, with over three decades of expertise in Infrastructure or,Railways,Education and Healthcare.
various core technology fields, is building up vertical domain System
Integration practices to address the various emerging and growing On a concluding note
opportunities.
In conclusion, I would like to thank you, fellow stakeholders, for your
interest and constant support in HCL's progress and the faith you
Touching lives
have reposed in the future of your Company.
Product innovations & service expansion continue to engage our
attention as we establish new relationships across the country.We are
in the midst of a change where technology is enabling a mobile lifestyle
that demands service on the go, anytime, anywhere. It is this With warm regards,
understanding that has inspired us to conceptualise and launch HCL
Touch, a 24x7 service support system spread across 4,000 towns in
the country. Ajai Chowdhry



Management Discussion and Analysis
Overview

All trends indicate that the economic slowdown is behind us and
we, as a country, are poised to grow.With the government clearly
spelling out its focus on taking development to the masses, today
there is demand and opportunity to extend the ICT revolution
beyond the metropolises of India into the real “Bharat”. Despite
the global slowdown, the Indian economy is estimated to have
grown at close to 6.7 per cent in 2008-09.The Confederation of
Indian Industry (CII) pegs the GDP growth at 6.1 per cent in
2009-10. This scenario factors in sectoral growth rates of 2.8-3
per cent,5-5.5 per cent and 7.5-8 per cent for agriculture,industry
and services respectively.



Business outlook see the emergence of new technology transforming itself into a multi-faceted
usage paradigm, leading to a rapidly technology company addressing the
changing strategy and continuous market Enterprise, Small & Medium & the
The annual IT/ITeS market forecast by IDC realignment on the path of ICT market Consumer spectrum of the Indian Market.
suggests that important changes are taking participants.
place in the Indian market on the back of The multi-faceted HCL of today has
global economic meltdown. This will in The year 2009 is expected to herald the specialized verticals addressing different
turnl propel a new ‘market order’ in the beginning of a new business cycle. The segments of the technology spectrum.
IT/ITeS industry. According to IDC, in issues in the short run will be productivity, Under one roof, it’s built a comprehensive
Growth Phase I (2003-08), the domestic cost savings and customer retention. This range of capabilities, giving it a unique
market witnessed an unprecedented would eventually pave the way for advantage to leverage the new paradigms
growth, nearly tripling in market size from innovative services (for both the consumer that are emerging from a converging world.
Rs. 34,000 Crore in 2003 to Rs.1,01,031 and enterprises) by leveraging the existing
Crore in 2008; a CAGR of over 24%. IDC’s infrastructure so as to align it with At this point it is worth mentioning that
“India Domestic IT/ITeS Market - Top 10 emerging opportunities. Players who are HCL has the distinction of being one of the
Predictions for 2009” states that Growth uniquely positioned to take advantage of unique Indian ICT technology companies of
Phase II will leverage the IT infrastructure such opportunities will benefit. its scale, which has an India centric
built and consolidated during the first customer focus.
phase.
The HCL of today
Growth Phase II is expected to commence Innovation, Transformation &
from 2009 onwards. This new ‘market We are today in a world where ICT Momentum: This has been at the core of
order’ will be quite different from the technology is all-pervasive, touching every what your Company has been working on,
earlier phase and will be built on the back of aspect of life. It is transforming the way we over the last several years. Innovating new
new and innovative services sought by work and live, and driving the global human products & services for the Indian Market
consumers and enterprises alike. The community towards a flatter world,in turn and building technology frameworks, HCL
technology behind these services, such as opening up new opportunities. is transforming itself into a Services and
infrastructure , applications and Infrastructure Design & System Integration
connectivity would need to be completely As pioneers of modern computing in India; company. Concurrently, it continues to be a
orchestrated and re-oriented in order to having created ICT hardware, software & leader in the core products business in the
support their mass adoption. training business the, HCL is driven by a field of computing, office automation, ICT
vision to bring technology solutions that infrastructure for small, medium & large
Indian domestic IT/ITeS market growth rate make a difference to the lives of people enterprises,ICT education,and ICT retail.
is expected to be 16.4% over the coming in this country. This customer-focused
five years till 2013.The Growth Phase II will strategy has paid rich dividends, with HCL The year gone by has seen your Company


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