2. Will is a young man who has had
incomplete schooling for his job, and
wishes to pursue more schooling in the
future.
Stakeholder
3. ● “Big change of pace; it made me nervous.”
● “Lifting heavy material requires lots of teamwork.”
● “Professional work as a teenager was nerve
racking.”
● “Teaches you how to
become an adult quickly.”
SAY
4. ● Be confident
● Learn as much as
possible
● Finish school
● Be outstanding!
● Take charge of your life
● Seize the day
DO
5. “I want to finish my degree.”
“How do I do this?”
“Will my co-workers like me?”
“Everything clicked after a
few days on the job.”
7. ● Will had pressure
during his work to do
well.
● He was nervous about
working with others.
● He was confused about working on the
first day.
● Stressed about having money to go back
to school.
INSIGHTS
8. Will wants to start climbing in his
profession, but can’t because he needs to
finish his schooling.
PROBLEM
STATEMENT