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AP CRM CR100 - Base Customization
• SAP CRM Functional and Technical Overview
• 2. SAP CRM Middleware Over View
• Master Data
2/12/2014
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3. news
SAP Business Partners
BP Categories
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BP Business Roles
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BP Relationships
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BP Number Ranges
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BP Marketing Attributes
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BP Mandatory Fields per BP Role
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BP Data Sets per BP Role (General, Relationship and Sales
Area)
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BP Enhancements
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BP Partner Determination
BP Hierarchies
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Data Migration – SAP & non-SAP
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SAP organization Management
Organizational Model
Types of Organization Model
Org. Unit creation specific to each business scenario (Marketing, Sales)
Org. Unit attributes
Mapping with SAP R/3 (ECC) Sales Org
Positions
Position creation
Teams creation and linking the sub-ordinates (eg: Sales team creation
with Sales Manager and Sales Reps)
Assignment of the BP (Employee – User)
Enhancement of the Position with Business Role
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5. news
SAP Territory Management
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Territory Model
Territory Hierarchy levels
Territory creation
Assignment of the Employees or BPs
Territory determination based on the territory area attributes
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Products (Product Master)
Product Categories
Attributes, Set Types, Categories, Hierarchies
Product creation
Ibase and Items
SAP CRM Limitation
Data Migration – SAP & non-SAP Systems
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Actions
• Overview
WEB UI
Overview
Personalization, Hide and unhide assignment blocks, fields and
pages
Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd
Level Navigations, Hide and unhide logical links, Business Roles etc.,
AET – Custom Fields
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SAP CRM CR600 – Marketing
External List Management
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File Format
Activate Workflow
BADI Activation
Define Origin and List Type
Mapping Format
Externalist Creation
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Courses Offerings
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IBM Lotus Notes (Development)
IBM Lotus Notes Domino Server Administration
IBM Message Broker
IBM MQ Series
IBM Tivoli Access Manager
IBM Web Sphere Application Server Administration (WAS)
IBM WAS Portal server Development
Informatica
I Phone
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