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Oracle CRM Technology Overview
The Oracle CRM Technology provides Java-based infrastructure software that is used to develop e-business solutions such as Sales, Marketing, Service, eCommerce, Contracts, and Interaction Center applications. It offers a common platform for developing applications with HTML, XML, and Java. It also provides user-friendly screens for centralized3 setup and administration. This Web-based interface is called the System Administrator Console.
JTT components include the following Core Services:
Core Services comprise a number of basic infrastructure capabilities, which are shared across CRM applications. These offer lightweight Java service execution for session management, cursor reuse, transaction management,error handling, global search, auditing, and more.
Application Framework
The Application Framework separates UI look and feel from application logic and content. It is a set of standards, templates, and Java interface classes that are used to compose a CRM application. The framework can be divided into three layers: View, Controller and Model. Each layer has several components. The View layer is responsible for presenting data and receiving user actions. The Controller layer sends messages between the Model and View layers. The Model layer contains all business data and logic and communicates directly with data storage.
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Module 1:Introduction to Oracle CRM
Service Fundamentals
Understand iStore’s shopping cart and ordering functionality
and other key features
Understand features of Oracle’s sales applications
Create leads and convert them into opportunities
Create opportunities and convert them into quotes
Describe Campaign Flows, schedules and target groups
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banglore
Module 2:Overview of Lead to Order Process
Describe E-Business suite
Associate job roles with the basic sales flow
Describe customer types
Describe the lead to order process
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chennai
Module 3:Overview of Sales Products
Describe Oracle sales products like Sales, Telesales, Quoting,
Proposals, Territory Manager, iStore, Incentive Compensation,
and Sales Offline
Describe setups to make Oracle Telesales and Oracle Sales
interoperable
Explain the differences between Oracle Telesales and Oracle
Sales
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Module 4:Dependencies
List mandatory dependencies for a sales implementation
List some optional dependencies
List Accounting sales-related setups
Define the Advanced Product Catalog
Describe integration between Oracle Sales applications and Oracle Marketing
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Module 5:Oracle Common Application Components:
Notes, Tasks and Calendar
Describe Oracle Notes
Set up Oracle HTML Notes
Describe Oracle Task Manager
Set up Oracle HTML Task Manager
Describe Oracle Calendar
Set up Oracle HTML Calendar
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hyderabad
Module 6:Resource Manager
Identify the setups for Resource Manager
Describe implementation consideration for Resource Manager
Describe how to implement Resource Manager in Forms
Explain how implement Resource Manager in HTML
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Module 7:Customers
Explain the Oracle Trading Community Architecture (TCA) model
Define the features that enable you to enter and maintain customer and
contact information
Set up party classification
Understand global address formatting and validation
Merge parties or customer accounts
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kolkata
Module 8:CRM Application Foundation: Territory
Manager
Describe Territory Manager
Create geographic territories
Create named account territories
Set up Territory Assignment Program
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london
Module 9:Sales Campaigns
Define campaign terminology
Describe the sales campaign flow
Create a sales campaign schedule
Create a target group
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Module 10:Lead Management
Define Lead Management
Explain lead related setups
Create a lead
Discuss how leads are qualified, ranked, and assigned
Convert a lead to an opportunity
Identify how to accept, decline, or reassign a lead
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Module 11:Opportunity Management in Oracle
Sales
Define opportunity management and its functions
Explain opportunity related setups
Create an opportunity from a sales lead
Create an opportunity without a sales lead
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information please do not hesitate to
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Oracle apps crm online training
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