ITIL Best Practices webinar by Nandini Krishnan,

1. Understanding CMDB By Nandini Krishnan Business Analyst ITIL Best Practices Webinar Series

3. What is CMDB?

4. Plan your CMDB

5. Get started!

6. The next steps

7. The CMDB Strategies

8. The Business valueITIL Best Practices Webinar Series

10. The Boss – CIO/CTO

11. Scenario Boss plans to deploy an application and wants to know few things like No of servers, their relationships with certain application – Basically the big picture… Will Nitesh be able to provide this info to his boss? ITIL Best Practices Webinar Series

13. What versions and editions are they?

14. What applications are they hosting?

15. Who has the permissions to access them?

16. What isn’t configured rightly?

17. What are the “Best Practices” of IT Management today?

18. What has changed recently?

19. How does this relate to my business?This is how life is for a IT Administrator like Nitesh… ITIL Best Practices Webinar Series

20. Now for the big question!! WHAT IS CMDB?? Some kinda Genie? ITIL Best Practices Webinar Series

21. What is CMDB? – The ITIL Way! “A Configuration management database (CMDB) is a repository of information related to all the components of an information system. Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB….. Blah BlahBlah.. ITIL Best Practices Webinar Series

24. Hardware/Software – model/versions – record

25. Record of Office system configurations

26. Asset purchase register

27. The shelf holding user manuals

28. The wardrobe holding spare hardwareITIL Best Practices Webinar Series

30. Start small and grow as you mature

31. Don’t try to do everything in one shot

32. Design for the future

33. Make it flexible and scalableITIL Best Practices Webinar Series

35. Select and identify CIs and their relationships

36. Ensure no change to any CI without controlling documentation

37. Define how will you accurately update CMDB records

38. Include methods to track CIs from ordering to depreciation

39. Verification and Audits

40. Plan list of audits and procedures to be used

41. List of authorizations required

42. Report descriptions and expected contentsITIL Best Practices Webinar Series

43. The Next Steps The Business objective of CM and CMDB is to “Control CIs” Identify CIs that underpin key systems Combine CI information into services Follow rest of the CM process from ITIL to maintain integrity of CMDB as you expand it ITIL Best Practices Webinar Series

44. The CMDB Strategies CMDB – PEOPLE - Project Team - Data providers - Users ITIL Best Practices Webinar Series

45. The CMDB Strategies CMDB – Data Initially choose and consider three “Business Services” (ex: e-mail client, telecom infrastructure, related hardware) to build CMDB and later expand… ITIL Best Practices Webinar Series

46. The CMDB Strategies CMDB Data continued…CI Relationship Layout ITIL Best Practices Webinar Series

47. The CMDB Strategies CMDB Data Continued…CI map for one of the attributes.. About planned changes.. ITIL Best Practices Webinar Series

49. Problems Mgmt

50. Change Mgmt

51. Release Mgmt

53. Service-Level Mgmt

54. Capacity Mgmt

55. Continuity Mgmt

56. Financial MgmtITIL Best Practices Webinar Series

57. The CMDB Strategies CMDB – Implementation Think from a casual CMDB user perspective Let everyone to give inputs Identify experts in each community of CMDB Carefully examine culture, risk, operational issues Record the experience and share with the community ITIL Best Practices Webinar Series

58. Some pitfalls! Its common to attempt more than once Unclear objectives Too big a plan Poorly defined roles and responsibilities Poor data Only set of people knowing how to access it Not staying current ITIL Best Practices Webinar Series

59. The Business Value Users and Services ITIL Best Practices Webinar Series

60. Q & A Nandini Krishnan nandini@managengine.com ITIL Best Practices Webinar Series

61. ITIL Best Practices Webinar Series