Manish Dev had 2 years of prior work experience as an Electrical Maintenance Engineer at HPCL Mumbai Refinery. He is currently assigned to create systems and processes for IES-LS at IIM Lucknow, reporting to Tavinder Pal Singh Arora. The key project was to create systems and processes for consistent delivery execution, venue acquisition, courseware acquisition, trainer acquisition, and financial analysis for IES-LS. The project helped standardize various processes and resulted in improved performance. Manish reflected on areas for further improvement going forward.