Motivation Development Human Resource Success Growth and Change Management

1. Great by choice

2. Road to Success
Prepared By
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com

3. 1001 Skills
MMJ’s Management Skills Archive

4. Agenda
• Conceptual skills
• Decision Making.
• Pareto’s principle by Vilfredo Pareto.
• Urgent/Important matrix by Stephen covey.
• ABCD method by Brian Tracy
• Human skill
• Emotional Bank account by Stepen R Covey
• Situational leadership by Hersey and Blanchard
• One minute Manager by Ken Blanchard & Spencer
Johnson.
• Technical skills
• 5 S – Japanese philosophy.
• Slight winning edge.

5. Who is a manager?
Write down your definition
of a manager.
Manager is one who get
things done through other
people.

6. What are the skills needed for
a manager?
• Conceptual skills.
• Human Skills.
• Technical Skills.

7. Managerial skills
• Conceptual skills are skills manager use to think and to
conceptualize about abstract and complex situations.
• Human skill is the ability to work well with other
people both individually and in a group.
• Technical skills are the job specific knowledge and
techniques needed to proficiently perform work tasks.

8. Decision Making

9. What is a decision?
• Decision is the choice made among two or more
alternatives.
• Decision making occurs as a reaction to a problem.
• Problem is a gap between the present state and
expected state of affairs.

10. Write down one difficult decision you have
taken in your life.
• What
• Why
• How
• Result

11. Pareto’s Principle

12. Pareto’s Principle
• 80% of your phone calls go to 20% of the names on your list
• 20% of the streets handle 80% of the traffic.
• 80% of the work is usually done by 20% of the people.
• 80% of your monthly pay check vanishes in 20% of the month.
• 80% of the meals in a restaurant come from 20% of the menu.
• 20 % of your colleagues probably give you 80 % of the support you need.
• 20% of the people cause 80% of the problems
• 20 per cent of criminals account for 80 per cent of the value of all crime.
• 20 % of the people owned 80 % of the wealth
Write down two observations on 80/20 principle.

13. Pareto’s Principle
• Write down 3 most
important tasks if you do
superbly well and
consistently would have
significant positive result to
you as regional managers.
(Your crucial 20 % of input
that creates 80 % output)
20 % of input creates 80 % of output

16. First things first
1. A – Must do.
2. B – Should do.
3. C- Nice to do.
4. D – Delegate.
5. E - Eliminate
Write down the key
responsible actions in
your job description
and assign each on to
the respective
category.

17. Pareto’s Principle
• What are the 3 most
important tasks that a
BMs/ ABMs/COs should
do?

18. Recap of main points
Decision Making.
• Pareto’s principle by Vilfredo Pareto.
• Urgent/Important matrix by Stephen covey.
• ABCD method by Brian Tracy

19. INTERPERSONAL RELATIONSHIPS

20. Life skills
• The World Health Organization (WHO)
categorizes life skills into the following three
components:
– Decision-making skills
– Interpersonal skills.
– Coping and self-management skills

21. Emotional Bank account
1. Understand
2. Love
3. Clarify expectation.
4. Appreciation.
5. Don’t judge people
6. Keep commitments.
7. Respect people.
What are the deposits needed in a relationship?

22. Understand
• Spend time.
• Listen and Observe
• Know the difference
• Talk in their language

23. Write down the types of employees
you have observed.

26. One minute goal setting
• Agree on goals.
• Write out goals on a
single sheet of paper
using less than 250
words.
• Manager and employee
use it on a regular basis
to check progress.
• Philosophy of ‘no
surprises’.

27. One minute Praising
• Catch them doing right.
• Praise people immediately.
• Tell people what they did
right—be specific.
• Tell people how good you feel
about what they did right, and
how it helps the organization
and the other people who
work there.
• Encourage them to do more of
the same.

28. One minute reprimand
• Reprimand people immediately.
• Tell people what they did
wrong—be specific.
• Tell people how you feel about
what they did wrong—and in no
uncertain terms.
• Remind them how much you
value them.
• Reaffirm that you think well of
them but not of their
performance in this situation.
• Realize that when the reprimand
is over, it’s over.

29. Recap of main points
Human skills
• Emotional bank account by Stephen covey.
• Situational leadership by Hersey and Blanchard
• One minute manager by Blanchard and Spencer.

31. What is 5S?
• Work Place Organization and Productivity
Improvement Tool.
• Also known as the “5 pillars of visual
workplace”.
• A team based activity where everyone
works together to improve the conditions
in a specific area

32. Work place management
A person who works
with a “messy” desk
spends, on average,
½ to 1 hours per
day looking for
things or being
distracted by things.

33. Work place management
What are current techniques that you
employ to manage your workspace?

35. Sort - The First Pillar
This activity involves systematic sorting out, labeling
and removal of all items not needed in the work area
so that only the needed items remain.
Objective – Clutter reduction by clearly distinguishing
between what is needed and to be kept and what is
unneeded and to be discarded.

36. Straighten - The second Pillar
This activity involves developing a place for
everything and labeling it so that it can be found
quickly and put away when not in use.
Objective – To ensure everything has a place and
there is a place for everything needed.

37. Shine - The third Pillar
This activity involves cleaning the work place. While
cleaning you observe for early signs of troubles on
the equipment before these turn into major
breakdowns or defects.
Objective – Clean the work place and detect the
problems before they happens.

38. Standardize - The fourth Pillar
This activity involves making a standardized state
that exists when the first three pillars are properly
maintained.
Objective – Make sure that there is a standardized
method for the first three pillars.

39. Sustain - The fifth Pillar
This activity involves sustaining the 5S activities on a
continuous basis. After a year and more everyone
needs to still be doing 5S activities.
Objective – Make a commitment to the 5s process
now and future.

41. Recap of session
• Conceptual skills
• Decision Making.
• Pareto’s principle by Vilfredo Pareto.
• Urgent/Important matrix by Stephen covey.
• ABCD method by Brian Tracy
• Six thinking hats by Edward D Bono
• Human skill
• Emotional Bank account by Stepen R Covey
• Situational leadership by Hersey and Blanchard
• One minute Manager by Ken Blanchard & Spencer
Johnson.
• Technical skills
• 5 S – Japanese philosophy.
• Slight winning edge.

42. Thank you
Prepared By
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com