SlideShare a Scribd company logo
1 of 43
Download to read offline
A quick and dirty
     guide to B2B
Customer Development
       Marcin Grodzicki
           @3marcin
   CoFounder, LinkFindr.com
Me
• Enterprise B2B Marketing
• Startups
 • Codility and Seedcamp
 • AdTaily
• Agora
• LinkFindr.com
                             @3marcin
Customer
Development


          @3marcin
The Origins

• Steve Blank
 The Four Steps to the Epiphany
• Eric Ries
 The Lean Startup



                         @3marcin
The process


                                       Company
Discovery    Validation   Creation     Building




                                     @3marcin
The process


                                       Company
Discovery    Validation   Creation     Building




                                     @3marcin
Why

• Startups don t execute, but
  search
• Searching requires structure
• Structure requires agreement

                                @3marcin
Who


• Founder
• CEO


                  @3marcin
Who else


• Everyone



                 @3marcin
Discovery


            @3marcin
Do your
homework


           @3marcin
@3marcin
10 000 hours


           @3marcin
@3marcin
Set assumptions

• Problem
• Product
• Customer
• Business Model

                   @3marcin
Test


       @3marcin
Testing

• meet friendly customers
• not your friends
• 10-20 companies
• structure results

                            @3marcin
Thank you!


             @3marcin
but...


         @3marcin
@3marcin
:(

     @3marcin
ReSet
   assumptions
• Problem
• Product
• CUSTOMER
• Business Model

                   @3marcin
The process


                                       Company
Discovery    Validation   Creation     Building




                                     @3marcin
@3marcin
Validation


             @3marcin
Tools

• Slides
• Channel
• Salesperson


                  @3marcin
SELL


       @3marcin
Clients

• Rebels
• Reputable
• Small
• Discovery subjects

                       @3marcin
Traps


        @3marcin
If you only
implement...


           @3marcin
@3marcin
Do you have a
  free trial?


           @3marcin
@3marcin
Who else is
 buying?


          @3marcin
These aren t the
buyers you re
looking for


                   @3marcin
The process


                                       Company
Discovery    Validation   Creation     Building




                                     @3marcin
Verify

• Product
• Sales plan
• Channels
• Business Model

                   @3marcin
What you get

• Proven product
• Sustainable business model
• Sales roadmap
• Reference customers

                          @3marcin
@3marcin
What next?


             @3marcin
The process


                                       Company
Discovery    Validation   Creation     Building




                                     @3marcin
Sell or
 Raise


          @3marcin
@3marcin
grodzicki@gmail.com



                @3marcin

More Related Content

Similar to Quick and Dirty Guide to Customer Development - HowToWeb 2011

Seven steps bbb presentation 5 17-11 rick l'amie
Seven steps bbb presentation 5 17-11 rick l'amieSeven steps bbb presentation 5 17-11 rick l'amie
Seven steps bbb presentation 5 17-11 rick l'amieMoxie Marketing
 
2016 Innovation Roundtable Keynote by Michael Skok
2016 Innovation Roundtable Keynote by Michael Skok2016 Innovation Roundtable Keynote by Michael Skok
2016 Innovation Roundtable Keynote by Michael SkokMichael Skok
 
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.Inside eCommerce - Micksgarage Masterclass - April 15th 2014.
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.John Walsh
 
Startup Secrets - Turning Products into Companies
Startup Secrets - Turning Products into CompaniesStartup Secrets - Turning Products into Companies
Startup Secrets - Turning Products into CompaniesMichael Skok
 
The Science of Marketing
The Science of MarketingThe Science of Marketing
The Science of MarketingLeft Brain DGA
 
How to win more customers 2016 - Pioneer10
How to win more customers 2016 - Pioneer10How to win more customers 2016 - Pioneer10
How to win more customers 2016 - Pioneer10Andrew Seaward
 
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...The Tomorrow Lab
 
MCG - How to make Marketing Sexy
MCG - How to make Marketing SexyMCG - How to make Marketing Sexy
MCG - How to make Marketing Sexybschklar
 
Pubcon Vegas 2012: Google+ One Year Later - A Case Study
Pubcon Vegas 2012: Google+ One Year Later - A Case StudyPubcon Vegas 2012: Google+ One Year Later - A Case Study
Pubcon Vegas 2012: Google+ One Year Later - A Case StudyMonica Wright
 
When's The Right Time To Show Your Prototype?
When's The Right Time To Show Your Prototype?When's The Right Time To Show Your Prototype?
When's The Right Time To Show Your Prototype?GYK Antler
 
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013Rapid Innovation Group Escape the City Workshop slides, 9 March 2013
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013RapidInnovationGroup
 
Searching for a Job with Social Media
Searching for a Job with Social MediaSearching for a Job with Social Media
Searching for a Job with Social MediaAlex Putman
 
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.Craig Baldwin
 
How to Create Video Content Using Hangouts on Air
How to Create Video Content Using Hangouts on AirHow to Create Video Content Using Hangouts on Air
How to Create Video Content Using Hangouts on AirGrant Tilus
 
How to Get Instant Credibility with the Best Prospects
How to Get Instant Credibility with the Best ProspectsHow to Get Instant Credibility with the Best Prospects
How to Get Instant Credibility with the Best ProspectsRingLead
 
In-store technologies that are making a difference
In-store technologies that are making a differenceIn-store technologies that are making a difference
In-store technologies that are making a differenceNational Retail Federation
 
Digital marketing for startups part 1 #startgarden
Digital marketing for startups part 1 #startgardenDigital marketing for startups part 1 #startgarden
Digital marketing for startups part 1 #startgardenPaul Kortman
 
Manufacturers need to sell, too!
Manufacturers need to sell, too!Manufacturers need to sell, too!
Manufacturers need to sell, too!Brad Tornberg
 

Similar to Quick and Dirty Guide to Customer Development - HowToWeb 2011 (20)

Seven steps bbb presentation 5 17-11 rick l'amie
Seven steps bbb presentation 5 17-11 rick l'amieSeven steps bbb presentation 5 17-11 rick l'amie
Seven steps bbb presentation 5 17-11 rick l'amie
 
Make contentassetstc slides
Make contentassetstc slidesMake contentassetstc slides
Make contentassetstc slides
 
2016 Innovation Roundtable Keynote by Michael Skok
2016 Innovation Roundtable Keynote by Michael Skok2016 Innovation Roundtable Keynote by Michael Skok
2016 Innovation Roundtable Keynote by Michael Skok
 
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.Inside eCommerce - Micksgarage Masterclass - April 15th 2014.
Inside eCommerce - Micksgarage Masterclass - April 15th 2014.
 
Startup Secrets - Turning Products into Companies
Startup Secrets - Turning Products into CompaniesStartup Secrets - Turning Products into Companies
Startup Secrets - Turning Products into Companies
 
The Science of Marketing
The Science of MarketingThe Science of Marketing
The Science of Marketing
 
How to win more customers 2016 - Pioneer10
How to win more customers 2016 - Pioneer10How to win more customers 2016 - Pioneer10
How to win more customers 2016 - Pioneer10
 
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...
The 7 Questions You Need To Ask Before You Start Digital Marketing - Newry Ju...
 
MCG - How to make Marketing Sexy
MCG - How to make Marketing SexyMCG - How to make Marketing Sexy
MCG - How to make Marketing Sexy
 
Pubcon Vegas 2012: Google+ One Year Later - A Case Study
Pubcon Vegas 2012: Google+ One Year Later - A Case StudyPubcon Vegas 2012: Google+ One Year Later - A Case Study
Pubcon Vegas 2012: Google+ One Year Later - A Case Study
 
Andrew Wilks Lead Generation Seminar Slides
Andrew Wilks Lead Generation Seminar SlidesAndrew Wilks Lead Generation Seminar Slides
Andrew Wilks Lead Generation Seminar Slides
 
When's The Right Time To Show Your Prototype?
When's The Right Time To Show Your Prototype?When's The Right Time To Show Your Prototype?
When's The Right Time To Show Your Prototype?
 
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013Rapid Innovation Group Escape the City Workshop slides, 9 March 2013
Rapid Innovation Group Escape the City Workshop slides, 9 March 2013
 
Searching for a Job with Social Media
Searching for a Job with Social MediaSearching for a Job with Social Media
Searching for a Job with Social Media
 
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
 
How to Create Video Content Using Hangouts on Air
How to Create Video Content Using Hangouts on AirHow to Create Video Content Using Hangouts on Air
How to Create Video Content Using Hangouts on Air
 
How to Get Instant Credibility with the Best Prospects
How to Get Instant Credibility with the Best ProspectsHow to Get Instant Credibility with the Best Prospects
How to Get Instant Credibility with the Best Prospects
 
In-store technologies that are making a difference
In-store technologies that are making a differenceIn-store technologies that are making a difference
In-store technologies that are making a difference
 
Digital marketing for startups part 1 #startgarden
Digital marketing for startups part 1 #startgardenDigital marketing for startups part 1 #startgarden
Digital marketing for startups part 1 #startgarden
 
Manufacturers need to sell, too!
Manufacturers need to sell, too!Manufacturers need to sell, too!
Manufacturers need to sell, too!
 

Recently uploaded

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1kcpayne
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noidadlhescort
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon investment
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 

Recently uploaded (20)

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 

Quick and Dirty Guide to Customer Development - HowToWeb 2011