Presentation on an academic paper reading assignment. Research done into metrics and how metrics can be used to evaluate e-business systems and processes.
3. Dr. David Barnes
Impact of the Internet-based ICTs of e-
commerce on operations management
Performance measurement & management.
Dr. Matthew Hinton
e-Commerce and how it affects
organisations.
8. The performance of the web site.
The performance of business processes.
The performance of customers.
Linking e-Business performance to business
strategy.
15. Findings
Case organisations tend to assess e-Business as any other
capital investment using formal financial methods.
Case organisations appear to have developed an ad-hoc
approach to the development of e-Business metrics.
No evidence to suggest case organisations have really
reconsidered the merits of their existing performance
measurement systems in the advent of e-Business into their
activities.