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© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
MARI SMITH
Social Media Thought Leader
FiveFive
FacebookFacebook
StrategiesStrategies
for MaximumMaximum Impact,
Reach & ROI
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
#iStrategy
@marismith@marismith
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
BiggestBiggest
headache?headache?
visibilityvisibility
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
NewNew News FeedNews Feed
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
PayPay to playto play
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
PromotedPromoted postpost
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
SolutionSolution??
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
DriveDrive onlineonline traffictraffic
11.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ExampleExample: Wholefoods: Wholefoods
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ExampleExample: The Girlfriend: The Girlfriend
LifeLife
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ExampleExample:: Carol’sCarol’s
DaughterDaughter
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ContentContent is King!is King!
HighlyHighly shareableshareable
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
RepurposeRepurpose contentcontent
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Drive foot traffic
22.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Create
irresistible offers
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Include clear CTAs
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Two types of CTAs
1) Social CTAs1) Social CTAs = calls to action to increase engagement ON Facebook= calls to action to increase engagement ON Facebook
View full infographic at:View full infographic at: http://bit.ly/social_cta
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Two types of CTAs
(2) Sales CTAs(2) Sales CTAs = drive fans off Facebook, increase opt-ins, clickthroughs, sales.= drive fans off Facebook, increase opt-ins, clickthroughs, sales.
Click here / Sign up today / Get your ticket / Join us at … / RSVP hereClick here / Sign up today / Get your ticket / Join us at … / RSVP here
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
HumanizeHumanize your brand!your brand!
BuildBuild communitycommunity33.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
EngagementEngagement isis
Queen!Queen!
……and she rulesand she rules
the house!the house!
ContentContent is King.is King.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
BiggestBiggest fear?fear?
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
MUSTMUST respondrespond
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
SociallySocially devoteddevoted
New standard ofNew standard of
customer carecustomer care
in social mediain social media
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
CreateCreate superfans!superfans!
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
GenerateGenerate leadsleads
44.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ContestsContests
sweepstakes, drawingssweepstakes, drawings
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
ExamplesExamples
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
BoostBoost salessales
55.
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Live video,Live video, chatchat
•LinqtoLinqto
•LivestreamLivestream
•Google HangoutGoogle Hangout
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Host “Host “officeoffice hourshours””
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Example:Example:
Gina Alexander Photo HandbagGina Alexander Photo Handbag
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
$28,000$28,000
in 24 hours!in 24 hours!
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
“Facebook is the next
generation Internet”
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
TakeawaysTakeaways
• Content is KING, engagement is QUEENContent is KING, engagement is QUEEN
• Create SHAREABLE contentCreate SHAREABLE content
• Experiment with PROMOTED POSTSExperiment with PROMOTED POSTS
• Test OFFERSTest OFFERS
• Build COMMUNITYBuild COMMUNITY
• Run CONTESTS, sweepstakes, drawingsRun CONTESTS, sweepstakes, drawings
• Host LIVE online eventsHost LIVE online events
• Ask for the SALEAsk for the SALE
• Have FUN!Have FUN!
© 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
GotGot questions?questions?
Connect with Mari on these sites:Connect with Mari on these sites:
FacebookFacebook: www.facebook.com/marismith
TwitterTwitter: @marismith
GoogleGoogle+: www.google.com/+marismith
LinkedInLinkedIn: www.linkedin.com/marismith
Mari’sMari’s websitewebsite: www.marismith.com

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Five Facebook Strategies for Maximum Impact, Reach and ROI

  • 1. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith MARI SMITH Social Media Thought Leader FiveFive FacebookFacebook StrategiesStrategies for MaximumMaximum Impact, Reach & ROI
  • 2. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith #iStrategy @marismith@marismith
  • 3. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith BiggestBiggest headache?headache? visibilityvisibility
  • 4. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith NewNew News FeedNews Feed
  • 5. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith PayPay to playto play
  • 6. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith PromotedPromoted postpost
  • 7. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith SolutionSolution??
  • 8. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith DriveDrive onlineonline traffictraffic 11.
  • 9. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ExampleExample: Wholefoods: Wholefoods
  • 10. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ExampleExample: The Girlfriend: The Girlfriend LifeLife
  • 11. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ExampleExample:: Carol’sCarol’s DaughterDaughter
  • 12. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ContentContent is King!is King! HighlyHighly shareableshareable
  • 13. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith RepurposeRepurpose contentcontent
  • 14. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Drive foot traffic 22.
  • 15. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Create irresistible offers
  • 16. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 17. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Include clear CTAs
  • 18. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Two types of CTAs 1) Social CTAs1) Social CTAs = calls to action to increase engagement ON Facebook= calls to action to increase engagement ON Facebook View full infographic at:View full infographic at: http://bit.ly/social_cta
  • 19. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Two types of CTAs (2) Sales CTAs(2) Sales CTAs = drive fans off Facebook, increase opt-ins, clickthroughs, sales.= drive fans off Facebook, increase opt-ins, clickthroughs, sales. Click here / Sign up today / Get your ticket / Join us at … / RSVP hereClick here / Sign up today / Get your ticket / Join us at … / RSVP here
  • 20. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith HumanizeHumanize your brand!your brand! BuildBuild communitycommunity33.
  • 21. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith EngagementEngagement isis Queen!Queen! ……and she rulesand she rules the house!the house! ContentContent is King.is King.
  • 22. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith BiggestBiggest fear?fear?
  • 23. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith MUSTMUST respondrespond
  • 24. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith SociallySocially devoteddevoted New standard ofNew standard of customer carecustomer care in social mediain social media
  • 25. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith CreateCreate superfans!superfans!
  • 26. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith GenerateGenerate leadsleads 44.
  • 27. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ContestsContests sweepstakes, drawingssweepstakes, drawings
  • 28. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith ExamplesExamples
  • 29. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith BoostBoost salessales 55.
  • 30. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Live video,Live video, chatchat •LinqtoLinqto •LivestreamLivestream •Google HangoutGoogle Hangout
  • 31. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Host “Host “officeoffice hourshours””
  • 32. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith Example:Example: Gina Alexander Photo HandbagGina Alexander Photo Handbag
  • 33. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith $28,000$28,000 in 24 hours!in 24 hours!
  • 34. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith “Facebook is the next generation Internet”
  • 35. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith TakeawaysTakeaways • Content is KING, engagement is QUEENContent is KING, engagement is QUEEN • Create SHAREABLE contentCreate SHAREABLE content • Experiment with PROMOTED POSTSExperiment with PROMOTED POSTS • Test OFFERSTest OFFERS • Build COMMUNITYBuild COMMUNITY • Run CONTESTS, sweepstakes, drawingsRun CONTESTS, sweepstakes, drawings • Host LIVE online eventsHost LIVE online events • Ask for the SALEAsk for the SALE • Have FUN!Have FUN!
  • 36. © 2013 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith GotGot questions?questions? Connect with Mari on these sites:Connect with Mari on these sites: FacebookFacebook: www.facebook.com/marismith TwitterTwitter: @marismith GoogleGoogle+: www.google.com/+marismith LinkedInLinkedIn: www.linkedin.com/marismith Mari’sMari’s websitewebsite: www.marismith.com

Notas del editor

  1. Loss leaders - http://www.simplyzesty.com/facebook/hotel-makes-over-1-million-using-facebook-offers-in-24-hours/ Gather LEADS + SALES Can also be great for online traffic too
  2. Negative comments? People whitewash, won’t have FB presence at all…
  3. Cite Mr Youth study from SimplyZesty - http://www.simplyzesty.com/social-media/brands-are-ignoring-more-than-half-of-consumer-social-media-posts/ Study shows 30 min response time, but ideally 10 mins (cite source: see my fan page for this post)
  4. What does it mean? Open to fans (wall on for fan/visitor posts) / Respond to >65% of questions on your fan page / Respond in a timely manner
  5. Add like-gate, use as lead-generator… Force to like page, then force to opt in to enter contest
  6. Win a trip to SD – over 1,000 leads Great Facebook cover image contest: 1,700 leads PLUS: Facebook fan page checklist: 3,000+ leads
  7. Host “Ask the expert” sessions (“expert Friday”); live Q&A (about a new product). Video = next best thing to live in-person meeting. Google Hangout – the Michael Dell!!! KEY = must have strong CTA, drive to an offer… time-sensitive & limiter (order in next 24 hours only for first 500)
  8. Set times where experts available to respond within minutes. Make a post & have fans make their comment underneath. Be sure to @tag commenter (they’ll get a notification – most will be on their mobile device & may have push notifications on! They’ll come back to the FB app & click through)
  9. Gina hosted a 24 hour Q&A session on Facebook – via wall comments/posts and phone. Generated $28k in 24hours.