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Cut Through the Noise
with Engaging Email
Marketing
Tuesday, October 15
sponsored by::
Our Sponsors
Moderator
Kate Maddox
Executive Editor
BtoB Magazine
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CUT THROUGH THE NOISE
Panelist
Matt Zilli
Senior Product Marketing Manager
Marketo
Page 9
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
INFORMATION

ABUNDANCE

Page 10
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Shift of Power
Information Scarcity
Selfeducation

Sales Engagement
Sales

Information Abundance
Self-education

Sales
Engagement

Marketing

Page 11
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Interruptive Marketing

Page 12
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Hi, are you ready to buy?
Hi, now are you ready to buy?
Hi, how about now?
Hi, you must be ready to buy?
Hi again, are you ready to buy?
What about now?
Seriously, not ready yet?
Hi, are you ready to buy?

Page 13
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Source: Adbusters, 2011
Customers are Saturated

•
•
•
•

60% have a negative opinion of marketing
61% feel amount is out of control
65% feel constantly bombarded
59% feel marketing has very little
relevance

Source: Yankelovich Partners
Page 15
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Engaging Email Marketing

Cut through the noise by
engaging individuals in a
dialogue that connects
them emotionally with
your brand

Page 17
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Why Email?
58% of adult Americans check
email first thing in the morning
77% of consumers prefer to
receive permission-based
marketing communications
through email

- MarketingSherpa 2013 Email Summit

Email generates nearly a 2X
return compared to other
channels
- DMA & Smart Data Collective

- Waldow Social

64% of companies expect
investment in email marketing to
increase in 2013
- MarketingSherpa 2013 Benchmark Report

Page 18
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
1. Listen (at scale)

Page 19
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
2. Converse Across Channels

Page 20
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
3. Relevant

Page 21
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
More Targeted Sends are More Engaging
400

Engagement Score

350
300
250

200
150
100
50
0
100

1000

Source: Marketo research
Page 22
© 2013 Marketo, Inc.

10000

Email Delivered
Marketo Proprietary and Confidential

100000
4. Over the Entire Customer Lifecycle
Awareness
Leads

Prospects
Opportunities
Customers
Retain
Grow
Leverage

Page 23
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Behaviors Tell Us A Lot About Interests

Page 24
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Email integrated with…

Page 25
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Actions Matter – EMAIL
Page 26
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Actions Matter – SOCIAL
Page 27
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Actions Matter – WEB

Page 28
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Actions Matter – TRANSACTIONS

Page 29
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Triggered
Engagement
Open %

57%

Click to Open % 37.1%

Click to Open % 23.4%

59%

Click %

Click %

147%

12.6%

Open %

Lift
21.7%

Page 30
© 2013 Marketo, Inc.

34.0%

Standard
Nurture

Marketo Proprietary and Confidential

5.1%
Social Engagement vs. Spend

Page 31
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Page 32
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Test & Tune With Social Funnel Metrics

JumpStart Tour
Referral Results
as of 6/13/2013

• 280 participants
shared (15%)
• 15 qualified for
sweepstakes
• 144 incremental
registrations
• 7.4% increase in
registrations
Page 33
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Traditional vs. New
• 45% of Social network users have purchased or asked
for something as a result of receiving direct mail

Page 34
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Traditional vs. New
• 45% of Social network users have purchased or asked
for something as a result of receiving direct mail

Page 35
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Direct Mail

Page 36
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Package is Automatically Sent

Page 37
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Upon Delivery: Personalized Email Sent,
Tasks Created for Call

Page 38
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Why Direct Mail?

Page 39
Exact Target 2012 Channel Preferences Survey, February 2012
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Welcome! Here’s what to expect
Check out this article
Here’s a cool video
See our latest offering
Share this with friends
Here’s what others like!
Download our new book
Happy birthday
Hi, are you ready to buy?
More cool content
Join us at our event
You like X, check out Y
Fun ways to learn more
Take this survey
You haven’t bought yet, here’s a 10% discount
Page 40
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
What’s the Payoff?

• Build brand awareness and affinity
• Identify highest value prospects and
customers
• Quickly convert opportunities

• Build long-term loyalty and advocacy
…all contributing to greater revenue

Page 41
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Page 42
© 2013 Marketo, Inc.

Marketo Proprietary and Confidential
Q&A
We’re Sorry
We are experiencing technical
difficulties. Please stand by.

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Cut Through the Noise with Engaging Email Marketing

  • 1. Cut Through the Noise with Engaging Email Marketing Tuesday, October 15 sponsored by::
  • 8. Panelist Matt Zilli Senior Product Marketing Manager Marketo
  • 9. Page 9 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 10. INFORMATION ABUNDANCE Page 10 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 11. Shift of Power Information Scarcity Selfeducation Sales Engagement Sales Information Abundance Self-education Sales Engagement Marketing Page 11 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 12. Interruptive Marketing Page 12 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 13. Hi, are you ready to buy? Hi, now are you ready to buy? Hi, how about now? Hi, you must be ready to buy? Hi again, are you ready to buy? What about now? Seriously, not ready yet? Hi, are you ready to buy? Page 13 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 15. Customers are Saturated • • • • 60% have a negative opinion of marketing 61% feel amount is out of control 65% feel constantly bombarded 59% feel marketing has very little relevance Source: Yankelovich Partners Page 15 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 16.
  • 17. Engaging Email Marketing Cut through the noise by engaging individuals in a dialogue that connects them emotionally with your brand Page 17 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 18. Why Email? 58% of adult Americans check email first thing in the morning 77% of consumers prefer to receive permission-based marketing communications through email - MarketingSherpa 2013 Email Summit Email generates nearly a 2X return compared to other channels - DMA & Smart Data Collective - Waldow Social 64% of companies expect investment in email marketing to increase in 2013 - MarketingSherpa 2013 Benchmark Report Page 18 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 19. 1. Listen (at scale) Page 19 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 20. 2. Converse Across Channels Page 20 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 21. 3. Relevant Page 21 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 22. More Targeted Sends are More Engaging 400 Engagement Score 350 300 250 200 150 100 50 0 100 1000 Source: Marketo research Page 22 © 2013 Marketo, Inc. 10000 Email Delivered Marketo Proprietary and Confidential 100000
  • 23. 4. Over the Entire Customer Lifecycle Awareness Leads Prospects Opportunities Customers Retain Grow Leverage Page 23 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 24. Behaviors Tell Us A Lot About Interests Page 24 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 25. Email integrated with… Page 25 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 26. Actions Matter – EMAIL Page 26 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 27. Actions Matter – SOCIAL Page 27 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 28. Actions Matter – WEB Page 28 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 29. Actions Matter – TRANSACTIONS Page 29 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 30. Triggered Engagement Open % 57% Click to Open % 37.1% Click to Open % 23.4% 59% Click % Click % 147% 12.6% Open % Lift 21.7% Page 30 © 2013 Marketo, Inc. 34.0% Standard Nurture Marketo Proprietary and Confidential 5.1%
  • 31. Social Engagement vs. Spend Page 31 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 32. Page 32 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 33. Test & Tune With Social Funnel Metrics JumpStart Tour Referral Results as of 6/13/2013 • 280 participants shared (15%) • 15 qualified for sweepstakes • 144 incremental registrations • 7.4% increase in registrations Page 33 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 34. Traditional vs. New • 45% of Social network users have purchased or asked for something as a result of receiving direct mail Page 34 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 35. Traditional vs. New • 45% of Social network users have purchased or asked for something as a result of receiving direct mail Page 35 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 36. Direct Mail Page 36 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 37. Package is Automatically Sent Page 37 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 38. Upon Delivery: Personalized Email Sent, Tasks Created for Call Page 38 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 39. Why Direct Mail? Page 39 Exact Target 2012 Channel Preferences Survey, February 2012 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 40. Welcome! Here’s what to expect Check out this article Here’s a cool video See our latest offering Share this with friends Here’s what others like! Download our new book Happy birthday Hi, are you ready to buy? More cool content Join us at our event You like X, check out Y Fun ways to learn more Take this survey You haven’t bought yet, here’s a 10% discount Page 40 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 41. What’s the Payoff? • Build brand awareness and affinity • Identify highest value prospects and customers • Quickly convert opportunities • Build long-term loyalty and advocacy …all contributing to greater revenue Page 41 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 42. Page 42 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 43. Q&A
  • 44. We’re Sorry We are experiencing technical difficulties. Please stand by.