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Case	
  Histories	
  
NC	
  Brunswick	
  and	
  Faye5eville	
  CVB	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




                             Customized	
  Facebook	
  Page	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




Contest	
  Registra?on	
                      Thank	
  You	
  Screen	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




ePromo?on	
  Sent	
  to	
  Database	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




Facebook	
  Micro-­‐ads	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  


Results	
  
	
  
•  The	
  fan	
  count	
  for	
  the	
  Brunswick	
  Island	
  Facebook	
  page	
  increased	
  from	
  574	
  as	
  
     to	
  4,647,	
  an	
  increase	
  of	
  4,073	
  fans	
  over	
  the	
  course	
  of	
  the	
  promoBon.	
  	
  
•  NC	
  Brunswick	
  Islands	
  database	
  increased	
  by	
  over	
  3,100	
  new	
  contacts.	
  
•  Overall	
  interacBon	
  increased,	
  with	
  post	
  views	
  up	
  1,704%.	
  	
  
•  There	
  were	
  2,456	
  visits	
  to	
  the	
  Landing	
  page.	
  	
  
•  10,463	
  visits	
  to	
  the	
  Blanket	
  Giveaway	
  tab	
  
•  At	
  the	
  conclusion	
  of	
  the	
  promoBon	
  on	
  May	
  4,	
  the	
  micro	
  ads	
  changed	
  to	
  a	
  
     generic	
  desBnaBon	
  campaign.	
  Fan	
  count	
  conBnued	
  to	
  increase	
  and	
  stood	
  at	
  
     5,252	
  page	
  likes	
  as	
  of	
  May	
  16,	
  2011.	
  	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  



Results	
  
	
  
•  An	
  increase	
  of	
  3,088	
  new	
  fans	
  to	
  the	
  Facebook	
  page	
  
•  1,671	
  from	
  Facebook	
  Ads.	
  
•  Fan	
  interacBon	
  increased,	
  largely	
  due	
  to	
  the	
  promoBon,	
  and	
  well	
  developed	
  status	
  
   updates.	
  	
  
       –  Compared	
  to	
  the	
  month	
  before,	
  post	
  views	
  were	
  up	
  160%	
  and	
  post	
  feedback	
  was	
  up	
  
          191%.	
  	
  
•  There	
  were	
  7,006	
  visits	
  to	
  the	
  Cooler	
  Giveaway	
  tab.	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Results	
  
	
  
•    Campaign:	
  10/19-­‐11/30	
  
•    Campaign	
  Reach:	
  3,201,693	
  	
  
•    Impressions:	
  6,942,391	
  	
  
•    Clicks:	
  4,334	
  	
  
•    An	
  increase	
  of	
  2,563	
  new	
  fans	
  to	
  the	
  Facebook	
  page	
  
•    Post	
  Views:	
  111,635	
  	
  
•    Post	
  Feedback:	
  439	
  	
  
•    Plan	
  Your	
  Trip	
  tab	
  views:	
  6,977	
  
•    In	
  case	
  you	
  are	
  curious,	
  Oak	
  Island	
  and	
  Southport	
  got	
  the	
  most	
  click	
  through	
  and	
  
     likes	
  J	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  

Conversion	
  Study	
  
Purpose	
  and	
  Method:	
  Determine	
  the	
  overall	
  value	
  of	
  becoming	
  a	
  Facebook	
  Fan	
  
regarding	
  intent	
  to	
  visit	
  the	
  NC	
  Brunswick	
  Islands.	
  	
  
•  200	
  Facebook	
  Fans	
  responded	
  to	
  an	
  brief	
  online	
  survey.	
  	
  
•  People	
  who	
  stated	
  they	
  lived	
  in	
  Brunswick	
  were	
  excluded	
  a]er	
  an	
  iniBal	
  quesBon.	
  
•  Margin	
  of	
  error	
  for	
  a	
  sample	
  of	
  this	
  size	
  is	
  +/-­‐	
  6.5%	
  for	
  quesBons	
  with	
  a	
  70/30	
  split	
  at	
  the	
  
   95%	
  confidence	
  level	
  

Key	
  Findings	
  
•  93%	
  of	
  Fans	
  are	
  from	
  outside	
  of	
  the	
  area;	
  only	
  7%	
  of	
  Fans	
  said	
  they	
  lived	
  in	
  
•  the	
  county	
  
•  82%	
  said	
  that	
  being	
  a	
  Facebook	
  Fan	
  makes	
  them	
  more	
  likely	
  to	
  visit	
  in	
  the	
  
•  future	
  
•  71%	
  said	
  they	
  would	
  like	
  to	
  visit	
  the	
  area	
  and	
  want	
  to	
  keep	
  up	
  on	
  what	
  is	
  
•  happening	
  
•  57%	
  said	
  they	
  are	
  extremely	
  likely	
  and	
  18%	
  were	
  very	
  likely	
  to	
  visit	
  in	
  the	
  
•  next	
  12	
  months	
  
•  24%	
  became	
  Fans	
  because	
  they	
  were	
  looking	
  for	
  special	
  discounts	
  and	
  offers	
  
•  13%	
  said	
  they	
  had	
  never	
  visited	
  and	
  12%	
  said	
  their	
  last	
  visit	
  was	
  more	
  than	
  
•  two	
  years	
  ago	
  
•  Only	
  9%	
  said	
  they	
  became	
  a	
  Fan	
  for	
  the	
  gi]	
  or	
  prize	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Facebook	
  Public	
  	
  
                                Event	
  Informa?on	
  




Facebook	
  Profile	
  Pic	
  
Digital	
  Boards	
  
Press	
  Release	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




Tweetup	
  Print	
  Ad	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  




The	
  Tweetup	
  Covered	
  in	
  Faye5eville	
  Observer	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  
Digital	
  Trends	
  and	
  Best	
  Prac1ces:	
  Social	
  


Results:	
  
•    542	
  Tweeters	
  tweeted	
  977	
  PUBLIC	
  tweets	
  with	
  the	
  hashtag	
  #tweets4troops	
  
•    Reaching	
  700,128	
  unique	
  users,	
  with	
  a	
  total	
  exposure	
  (total	
  views)	
  of	
  1.5	
  million.	
  	
  
•    About	
  50%	
  menBoned	
  the	
  Army’s	
  Army	
  via	
  the	
  text	
  or	
  link	
  to	
  their	
  Twiier	
  page,	
  and	
  25%	
  
     menBoned	
  @facvb,	
  including	
  the	
  tweet	
  from	
  the	
  U.S.	
  Army.	
  
•    The	
  event	
  received	
  local	
  and	
  naBonal	
  press	
  coverage:	
  
       –    45	
  online	
  stories	
  from	
  the	
  AP	
  release	
  
       –    2	
  blog	
  arBcles	
  
       –    1	
  Story	
  in	
  Faye%eville	
  Observer	
  
       –    377	
  links	
  to	
  the	
  Business	
  Wire	
  Press	
  release	
  
       –    Modest	
  esBmaBon	
  of	
  $121,450	
  in	
  value	
  
•    Since	
  September,	
  the	
  CVB	
  has	
  received	
  81	
  new	
  Twiier	
  followers	
  
•    CVB’s	
  Facebook	
  page	
  increased	
  by	
  82	
  likes	
  over	
  the	
  Veterans	
  Day	
  weekend	
  	
  
•    573	
  likes	
  over	
  the	
  life	
  of	
  the	
  campaign,	
  which	
  may	
  not	
  be	
  credited	
  to	
  the	
  Tweet	
  salute	
  alone.	
  	
  
•    The	
  Army’s	
  Army	
  received	
  a	
  donaBon	
  of	
  $1000	
  from	
  the	
  Fayeieville	
  Area	
  CVB.	
  

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Integrated Destination Marketing Case Histories for SMITH Advertising

  • 1. Case  Histories   NC  Brunswick  and  Faye5eville  CVB  
  • 2. Digital  Trends  and  Best  Prac1ces:  Social  
  • 3. Digital  Trends  and  Best  Prac1ces:  Social  
  • 4. Digital  Trends  and  Best  Prac1ces:  Social   Customized  Facebook  Page  
  • 5. Digital  Trends  and  Best  Prac1ces:  Social   Contest  Registra?on   Thank  You  Screen  
  • 6. Digital  Trends  and  Best  Prac1ces:  Social   ePromo?on  Sent  to  Database  
  • 7. Digital  Trends  and  Best  Prac1ces:  Social   Facebook  Micro-­‐ads  
  • 8.
  • 9. Digital  Trends  and  Best  Prac1ces:  Social   Results     •  The  fan  count  for  the  Brunswick  Island  Facebook  page  increased  from  574  as   to  4,647,  an  increase  of  4,073  fans  over  the  course  of  the  promoBon.     •  NC  Brunswick  Islands  database  increased  by  over  3,100  new  contacts.   •  Overall  interacBon  increased,  with  post  views  up  1,704%.     •  There  were  2,456  visits  to  the  Landing  page.     •  10,463  visits  to  the  Blanket  Giveaway  tab   •  At  the  conclusion  of  the  promoBon  on  May  4,  the  micro  ads  changed  to  a   generic  desBnaBon  campaign.  Fan  count  conBnued  to  increase  and  stood  at   5,252  page  likes  as  of  May  16,  2011.    
  • 10. Digital  Trends  and  Best  Prac1ces:  Social  
  • 11. Digital  Trends  and  Best  Prac1ces:  Social  
  • 12. Digital  Trends  and  Best  Prac1ces:  Social   Results     •  An  increase  of  3,088  new  fans  to  the  Facebook  page   •  1,671  from  Facebook  Ads.   •  Fan  interacBon  increased,  largely  due  to  the  promoBon,  and  well  developed  status   updates.     –  Compared  to  the  month  before,  post  views  were  up  160%  and  post  feedback  was  up   191%.     •  There  were  7,006  visits  to  the  Cooler  Giveaway  tab.  
  • 13. Digital  Trends  and  Best  Prac1ces:  Social  
  • 14. Digital  Trends  and  Best  Prac1ces:  Social  
  • 15. Digital  Trends  and  Best  Prac1ces:  Social  
  • 16. Results     •  Campaign:  10/19-­‐11/30   •  Campaign  Reach:  3,201,693     •  Impressions:  6,942,391     •  Clicks:  4,334     •  An  increase  of  2,563  new  fans  to  the  Facebook  page   •  Post  Views:  111,635     •  Post  Feedback:  439     •  Plan  Your  Trip  tab  views:  6,977   •  In  case  you  are  curious,  Oak  Island  and  Southport  got  the  most  click  through  and   likes  J  
  • 17. Digital  Trends  and  Best  Prac1ces:  Social   Conversion  Study   Purpose  and  Method:  Determine  the  overall  value  of  becoming  a  Facebook  Fan   regarding  intent  to  visit  the  NC  Brunswick  Islands.     •  200  Facebook  Fans  responded  to  an  brief  online  survey.     •  People  who  stated  they  lived  in  Brunswick  were  excluded  a]er  an  iniBal  quesBon.   •  Margin  of  error  for  a  sample  of  this  size  is  +/-­‐  6.5%  for  quesBons  with  a  70/30  split  at  the   95%  confidence  level   Key  Findings   •  93%  of  Fans  are  from  outside  of  the  area;  only  7%  of  Fans  said  they  lived  in   •  the  county   •  82%  said  that  being  a  Facebook  Fan  makes  them  more  likely  to  visit  in  the   •  future   •  71%  said  they  would  like  to  visit  the  area  and  want  to  keep  up  on  what  is   •  happening   •  57%  said  they  are  extremely  likely  and  18%  were  very  likely  to  visit  in  the   •  next  12  months   •  24%  became  Fans  because  they  were  looking  for  special  discounts  and  offers   •  13%  said  they  had  never  visited  and  12%  said  their  last  visit  was  more  than   •  two  years  ago   •  Only  9%  said  they  became  a  Fan  for  the  gi]  or  prize  
  • 18. Digital  Trends  and  Best  Prac1ces:  Social  
  • 19. Digital  Trends  and  Best  Prac1ces:  Social  
  • 20. Facebook  Public     Event  Informa?on   Facebook  Profile  Pic  
  • 22. Digital  Trends  and  Best  Prac1ces:  Social   Tweetup  Print  Ad  
  • 23. Digital  Trends  and  Best  Prac1ces:  Social   The  Tweetup  Covered  in  Faye5eville  Observer  
  • 24. Digital  Trends  and  Best  Prac1ces:  Social  
  • 25. Digital  Trends  and  Best  Prac1ces:  Social   Results:   •  542  Tweeters  tweeted  977  PUBLIC  tweets  with  the  hashtag  #tweets4troops   •  Reaching  700,128  unique  users,  with  a  total  exposure  (total  views)  of  1.5  million.     •  About  50%  menBoned  the  Army’s  Army  via  the  text  or  link  to  their  Twiier  page,  and  25%   menBoned  @facvb,  including  the  tweet  from  the  U.S.  Army.   •  The  event  received  local  and  naBonal  press  coverage:   –  45  online  stories  from  the  AP  release   –  2  blog  arBcles   –  1  Story  in  Faye%eville  Observer   –  377  links  to  the  Business  Wire  Press  release   –  Modest  esBmaBon  of  $121,450  in  value   •  Since  September,  the  CVB  has  received  81  new  Twiier  followers   •  CVB’s  Facebook  page  increased  by  82  likes  over  the  Veterans  Day  weekend     •  573  likes  over  the  life  of  the  campaign,  which  may  not  be  credited  to  the  Tweet  salute  alone.     •  The  Army’s  Army  received  a  donaBon  of  $1000  from  the  Fayeieville  Area  CVB.