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GAMIFICATION
Game Based Marketing,
  Serious Business



    24 november 2011
       C O P Y R I G H T 3 S I X T Y F I V E B . V.
Table of contents

1 Gamification?
2 Not new but different
3 Game mechanics
4 What you can do with it
5 Serious Business
6 Some pointers
Gam
  ifi
 cation
1. Gamification
TH E DECA D E OF GA M E S

Social Layer:
Last decade
Connections
Facebook’s Open Graph
Construction is over

Game Layer:
Next decade                   Seth Priebatsch
Influence & behaviour            Chief Ninja
No foundation                    SCVNGR
Construction has just begun
1. Gamification
 DE FINI TIO N




The use of game-mechanics and
game-thinking in order to create user
engagement and solve problems.
Maybe this helps...
1. Gamification
Y ES O R NO
1. Gamification
Y ES O R NO
1. Gamification
Y ES O R NO
1. Gamification
Y ES O R NO




              - but can be used for loyalty -
1. Gamification
Y ES O R NO
1. Gamification
Y ES O R NO




              YES!
1. Gamification
I T’ S ALL ABO UT D OPA M I NE




             Is released when we go from challenge to achievement
1. Gamification
Y ES O R NO



It’s about positive rewards
1. Gamification
W HY DO P E OP L E P L AY ?




 Socializing     Mastery
1. Gamification
W HY DO P E OP L E P L AY ?




 Socializing     Mastery
1. Gamification
W HY DO P E OP L E P L AY ?




 Socializing     Mastery      Destress
1. Gamification
W HY DO P E OP L E P L AY ?




 Socializing     Mastery      Destress   Fun
1. Gamification
TY PE S O F P L AY E R S




  Socializers
1. Gamification
TY PE S O F P L AY E R S




  Socializers      Explorers
1. Gamification
TY PE S O F P L AY E R S




  Socializers      Explorers   Achievers
1. Gamification
TY PE S O F P L AY E R S




  Socializers      Explorers   Achievers   Killers
1. Gamification
DE S IG N SO M E T H I N G I N T E R ES T I N G F O R E VE R YB O D Y




                   Anything that can measured, can be gamified.
Not
New
but different
1. Not New But Different
R E MEM BE R T H E S E ?




 Spend more and get an upgrade
1. Not New But Different
R E MEM BE R T H E S E ?




 Spend more and get an upgrade   Fly more and get an upgrade
1. Not New But Different
R E MEM BE R T H E S E ?




 Spend more and get an upgrade   Fly more and get an upgrade   Master!
Game
Mechanics
3. Game Mechanics
S OME EXAM P L E S




    Point systems
3. Game Mechanics
S OME EXAM P L E S




    Point systems    Leaderboard / Achievements
3. Game Mechanics
S OME EXAM P L E S




    Point systems    Leaderboard / Achievements   Level up
3. Game Mechanics
S OME EXAM P L E S




   Countdown
3. Game Mechanics
S OME EXAM P L E S




   Countdown         Progression
3. Game Mechanics
S OME EXAM P L E S




   Countdown         Progression   Badges / Stickers
3. Game Mechanics
S OME EXAM P L E S




                     Community Collaboration
What
can you do
    with it
4. What you can do with it
U S ER E NGA GE M E N T




                      Maximize engagement
4. What you can do with it
U S ER E NGE GE M E N T




            15 Million users and counting, 77% checks-in 30x per month
4. What you can do with it
U S ER E NGA GE M E N T
4. What you can do with it
U S ER E NGA GE M E N T

                          Check in: Movies, music, games, books
4. What you can do with it
U S ER E NGA GE M E N T

                          Check in: Movies, music, games, books




                          Earn stickers, points
4. What you can do with it
U S ER E NGA GE M E N T

                          Check in: Movies, music, games, books




                          Earn stickers, points


                          Follow friends
4. What you can do with it
U S ER E NGA GE M E N T

                          Check in: Movies, music, games, books




                          Earn stickers, points


                          Follow friends




                           Become guru!
4. What you can do with it
U S ER E NGA GE M E N T
4. What you can do with it
U S ER E NGA GE M E N T
4. What you can do with it
U S ER E NGA GE M E N T
4. What you can do with it
U S ER E NGA GE M E N T




                     And you thought this was crazy!
4. What you can do with it
U S ER E NGA GE M E N T




                     And you thought this was crazy!
4. What you can do with it
U S ER E NGA GE M E N T




                     And you thought this was crazy!
4. What you can do with it
U S ER E NGA GE M E N T




                          Publishing
4. What you can do with it
S OLVE P RO B L E M S




               Saving energy can be fun, competitive and social
4. What you can do with it
S OLVE P RO B L E M S




                 Get people to vote. Not so far fetched
4. What you can do with it
S OLVE P RO B L E M S




                 Do good. Stimulate charity. Help people.
serious
business
   cases
5. Serious Business
S U CC ES LIE S I N M ULT I P L E G AME ME C H AN I C S




 It’s in the combination
 of game-mechanics
 that creates success.
                                              Seth Priebatsch
                                                Chief Ninja
                                                 SCVNGR
5. Serious Business
G R OUP O N




              2009: $100k   2010: $10M   2011: $2.6B
5. Serious Business
NIK E +




          Run against & with friends. Stay motivated. Nike facilitates.
5. Serious Business
DO N’T FO RGE T T H E D UT CH




                   How to use in a campaign
5. Serious Business
DO N’T FO RGE T T H E D UT CH
5. Serious Business
DO N’T FO RGE T T H E D UT CH


                          1st gamified travel platform
5. Serious Business
DO N’T FO RGE T T H E D UT CH


                          1st gamified travel platform



                          Fans + Locals + Visitors + Trade
5. Serious Business
DO N’T FO RGE T T H E D UT CH


                          1st gamified travel platform



                          Fans + Locals + Visitors + Trade




                          Stimulate quantity & quality
5. Serious Business
DO N’T FO RGE T T H E D UT CH


                          1st gamified travel platform



                          Fans + Locals + Visitors + Trade




                          Stimulate quantity & quality


                          Plakkers!
3. Serious Businss
P LA KK E RS
Some
pointers
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
6. Some Pointers

1 CHALLENGE VS ACHIEVEMENT
2 CAN YOU INTEGRATE POINTS?
3 THE LEVELS OF YOUR BUSINESS
4 YOU WILL BE GAMED!
5 DON’T STIMULATE SPAM
6 ONLY POSITIVE REWARDS
7 PROTOTYPE: DESIGN IS KEY (TEST)
One more
  thing
There is no
magic potion
thanks
 any questions?
Gamification, Game Based Marketing, Serious Business

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Gamification, Game Based Marketing, Serious Business

  • 1. GAMIFICATION Game Based Marketing, Serious Business 24 november 2011 C O P Y R I G H T 3 S I X T Y F I V E B . V.
  • 2. Table of contents 1 Gamification? 2 Not new but different 3 Game mechanics 4 What you can do with it 5 Serious Business 6 Some pointers
  • 3. Gam ifi cation
  • 4. 1. Gamification TH E DECA D E OF GA M E S Social Layer: Last decade Connections Facebook’s Open Graph Construction is over Game Layer: Next decade Seth Priebatsch Influence & behaviour Chief Ninja No foundation SCVNGR Construction has just begun
  • 5. 1. Gamification DE FINI TIO N The use of game-mechanics and game-thinking in order to create user engagement and solve problems.
  • 10. 1. Gamification Y ES O R NO - but can be used for loyalty -
  • 12. 1. Gamification Y ES O R NO YES!
  • 13. 1. Gamification I T’ S ALL ABO UT D OPA M I NE Is released when we go from challenge to achievement
  • 14. 1. Gamification Y ES O R NO It’s about positive rewards
  • 15. 1. Gamification W HY DO P E OP L E P L AY ? Socializing Mastery
  • 16. 1. Gamification W HY DO P E OP L E P L AY ? Socializing Mastery
  • 17. 1. Gamification W HY DO P E OP L E P L AY ? Socializing Mastery Destress
  • 18. 1. Gamification W HY DO P E OP L E P L AY ? Socializing Mastery Destress Fun
  • 19. 1. Gamification TY PE S O F P L AY E R S Socializers
  • 20. 1. Gamification TY PE S O F P L AY E R S Socializers Explorers
  • 21. 1. Gamification TY PE S O F P L AY E R S Socializers Explorers Achievers
  • 22. 1. Gamification TY PE S O F P L AY E R S Socializers Explorers Achievers Killers
  • 23. 1. Gamification DE S IG N SO M E T H I N G I N T E R ES T I N G F O R E VE R YB O D Y Anything that can measured, can be gamified.
  • 25. 1. Not New But Different R E MEM BE R T H E S E ? Spend more and get an upgrade
  • 26. 1. Not New But Different R E MEM BE R T H E S E ? Spend more and get an upgrade Fly more and get an upgrade
  • 27. 1. Not New But Different R E MEM BE R T H E S E ? Spend more and get an upgrade Fly more and get an upgrade Master!
  • 29. 3. Game Mechanics S OME EXAM P L E S Point systems
  • 30. 3. Game Mechanics S OME EXAM P L E S Point systems Leaderboard / Achievements
  • 31. 3. Game Mechanics S OME EXAM P L E S Point systems Leaderboard / Achievements Level up
  • 32. 3. Game Mechanics S OME EXAM P L E S Countdown
  • 33. 3. Game Mechanics S OME EXAM P L E S Countdown Progression
  • 34. 3. Game Mechanics S OME EXAM P L E S Countdown Progression Badges / Stickers
  • 35. 3. Game Mechanics S OME EXAM P L E S Community Collaboration
  • 36. What can you do with it
  • 37. 4. What you can do with it U S ER E NGA GE M E N T Maximize engagement
  • 38. 4. What you can do with it U S ER E NGE GE M E N T 15 Million users and counting, 77% checks-in 30x per month
  • 39. 4. What you can do with it U S ER E NGA GE M E N T
  • 40. 4. What you can do with it U S ER E NGA GE M E N T Check in: Movies, music, games, books
  • 41. 4. What you can do with it U S ER E NGA GE M E N T Check in: Movies, music, games, books Earn stickers, points
  • 42. 4. What you can do with it U S ER E NGA GE M E N T Check in: Movies, music, games, books Earn stickers, points Follow friends
  • 43. 4. What you can do with it U S ER E NGA GE M E N T Check in: Movies, music, games, books Earn stickers, points Follow friends Become guru!
  • 44. 4. What you can do with it U S ER E NGA GE M E N T
  • 45. 4. What you can do with it U S ER E NGA GE M E N T
  • 46. 4. What you can do with it U S ER E NGA GE M E N T
  • 47. 4. What you can do with it U S ER E NGA GE M E N T And you thought this was crazy!
  • 48. 4. What you can do with it U S ER E NGA GE M E N T And you thought this was crazy!
  • 49. 4. What you can do with it U S ER E NGA GE M E N T And you thought this was crazy!
  • 50. 4. What you can do with it U S ER E NGA GE M E N T Publishing
  • 51. 4. What you can do with it S OLVE P RO B L E M S Saving energy can be fun, competitive and social
  • 52. 4. What you can do with it S OLVE P RO B L E M S Get people to vote. Not so far fetched
  • 53. 4. What you can do with it S OLVE P RO B L E M S Do good. Stimulate charity. Help people.
  • 55. 5. Serious Business S U CC ES LIE S I N M ULT I P L E G AME ME C H AN I C S It’s in the combination of game-mechanics that creates success. Seth Priebatsch Chief Ninja SCVNGR
  • 56. 5. Serious Business G R OUP O N 2009: $100k 2010: $10M 2011: $2.6B
  • 57. 5. Serious Business NIK E + Run against & with friends. Stay motivated. Nike facilitates.
  • 58. 5. Serious Business DO N’T FO RGE T T H E D UT CH How to use in a campaign
  • 59. 5. Serious Business DO N’T FO RGE T T H E D UT CH
  • 60. 5. Serious Business DO N’T FO RGE T T H E D UT CH 1st gamified travel platform
  • 61. 5. Serious Business DO N’T FO RGE T T H E D UT CH 1st gamified travel platform Fans + Locals + Visitors + Trade
  • 62. 5. Serious Business DO N’T FO RGE T T H E D UT CH 1st gamified travel platform Fans + Locals + Visitors + Trade Stimulate quantity & quality
  • 63. 5. Serious Business DO N’T FO RGE T T H E D UT CH 1st gamified travel platform Fans + Locals + Visitors + Trade Stimulate quantity & quality Plakkers!
  • 64. 3. Serious Businss P LA KK E RS
  • 66. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 67. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 68. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 69. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 70. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 71. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 72. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 73. 6. Some Pointers 1 CHALLENGE VS ACHIEVEMENT 2 CAN YOU INTEGRATE POINTS? 3 THE LEVELS OF YOUR BUSINESS 4 YOU WILL BE GAMED! 5 DON’T STIMULATE SPAM 6 ONLY POSITIVE REWARDS 7 PROTOTYPE: DESIGN IS KEY (TEST)
  • 74. One more thing

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  20. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  21. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  22. Foursquare heeft waarschijnlijk een kleine 200.000 gebruikers in NL. \nGroeit keihard maar is nog steeds geen mainstream.\n
  23. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  24. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  25. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  26. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  27. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
  28. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
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  30. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
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  34. Socializers (like to socialize with other people)\n \n Explorers (like to fully explore the game world and its limits)\n \n Achievers (like to gather points and raise levels)\n \n Killers (like to win and will do everything for it)\n
  35. Socializers (like to socialize with other people)\n \n Explorers (like to fully explore the game world and its limits)\n \n Achievers (like to gather points and raise levels)\n \n Killers (like to win and will do everything for it)\n
  36. Socializers (like to socialize with other people)\n \n Explorers (like to fully explore the game world and its limits)\n \n Achievers (like to gather points and raise levels)\n \n Killers (like to win and will do everything for it)\n
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  49. http://founderfuel.com/2011/10/28/day-55-turntable-fm-and-social-engagement-loops/\n
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  52. Foursquare heeft waarschijnlijk een kleine 200.000 gebruikers in NL. \nGroeit keihard maar is nog steeds geen mainstream. \nPS: 10 M users in june 2011. Growth now 1M users per month.\n
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  82. http://www.slideshare.net/ScottDodson/2010-gamification-10-files-stripped-out\n\nhttp://www.marketingtribune.nl/nieuws/puma-haakt-slim-in-op-gamification-met-live-scoreboard-/\n
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  111. don’t over do it...\n
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