Tech Support Is Reference

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The document discusses the role of librarians in providing technology support and training to patrons. It argues that refusing tech support makes libraries seem irrelevant, and that tech support is a form of reference. It provides examples of technology topics librarians should understand, from basic computer skills to specific systems like the integrated library system. It also gives resources for librarians to improve their technology skills and learn how to integrate tech support into their roles.

Tecnología Empresariales

Holly Hibner [email_address] Mary Kelly [email_address] www.slideshare.net/hhibner www.slideshare.net/marykelly48

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Holly Hibner [email_address] http://hhibner.blogspot.com www.slideshare.com/hhibner Mary Kelly [email_address] http://practicallibrarian.blogspot.com www.slideshare.com/marykelly48 http://awfullibrarybooks.info

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Tech Support Is Reference

1. Holly Hibner [email_address] Mary Kelly [email_address] www.slideshare.net/hhibner www.slideshare.net/marykelly48

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31. Holly Hibner [email_address] http://hhibner.blogspot.com www.slideshare.com/hhibner Mary Kelly [email_address] http://practicallibrarian.blogspot.com www.slideshare.com/marykelly48 http://awfullibrarybooks.info